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Caravan Show Purchases


marjill
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I know of 2 other people who have agreed a sale at a show. Having accepted a part exchange offer.

Months later when the new van is to be picked up and the part exchange van is assessed, suddenly the part exchange offer is reduced, the dealer giving various reasons.

Now I know that giving the sales person a true description of the part exchange is necessary, but if the sales person is prepared to accept the possibility of different interpretation of condition, then surely he should stand by his offer.

Or is it possible that having waited months for the new van, travelled the distance to pick it up, possibly with the family present, the sales person knows how difficult, impossible, it is for the purchaser to reject the new offer ?

I will never again purchase a caravan at a show.

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We have bought three caravans at the Show at NEC using 2 different dealers. We have a dealer less than a mile from home but the dealers we have bought from have both been over 150 miles away and in doing so we have saved more than £2000 on each occasion. In every case the dealer has honoured the original show deal with no quibbles. All our vans have been in first rate condition and as described to the dealer. I don't think you should worry too much.

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Bought at the show in October for delivery in February. Deal was honoured, no quibbles.

Caravanless. ...

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We bought our previous van at the NEC and got an extremely good deal which was honoured.

Volvo V60 D5, Coachman VIP 2016, Isabella Magnum porch awning, powrtouch mover

Adventure before dementia

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Have bought a number of Vans at shows, the first was a Bailey Pageant which was sold by Chipping Sodbury Caravans. Got great deals but even better excellent after sales on the 4 vans we bought from them. .

 

Last year we bought a Elddis at the NEC, the Company in West Wales gave us a good deal. The bad news is their after sales is rubbish. Most recently the rear end needed replacement due to a cack in the GRP For many weeks I could not get them to carry out the work all I got was lies and Elddis being blamed for not dealing with the warranty claim.

 

I contacted Elddis and was advised to contact another Dealer, The other dealer was Newport Caravans who quickly dealt with the warranty claim and have now completed the job to my satisfaction.

 

In future I will ensure that any purchase we make at shows or from Dealers is is from a Dealer who has excellent after sales. There seems to be a trend where Dealers will not carry out warranty work. Some in Wales sell large numbers of Vans but do not have the workshop facilities to support after sales. There are others with no workshop at all. BEWARE!

 

penman

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Have bought a number of Vans at shows, the first was a Bailey Pageant which was sold by Chipping Sodbury Caravans. Got great deals but even better excellent after sales on the 4 vans we bought from them. .

 

Last year we bought a Elddis at the NEC, the Company in West Wales gave us a good deal. The bad news is their after sales is rubbish. Most recently the rear end needed replacement due to a cack in the GRP For many weeks I could not get them to carry out the work all I got was lies and Elddis being blamed for not dealing with the warranty claim.

 

I contacted Elddis and was advised to contact another Dealer, The other dealer was Newport Caravans who quickly dealt with the warranty claim and have now completed the job to my satisfaction.

 

In future I will ensure that any purchase we make at shows or from Dealers is is from a Dealer who has excellent after sales. There seems to be a trend where Dealers will not carry out warranty work. Some in Wales sell large numbers of Vans but do not have the workshop facilities to support after sales. There are others with no workshop at all. BEWARE!

 

penman

:goodpost:

 

I too have suffered with the same West Wales dealer as Penman. Same thing, blame Elddis for everything, and when I contacted Elddis myself, they could tell me that the dealer had not submitted any claims for my van.

 

The funny thing is, Elddis have also told me to go to Newport Caravans, who seem far more professional than the dealer in West Wales who we bought the van off.

 

The old saying don't judge a book by it's cover certainly rings true where my previous dealer is concerned. From the outside everything seems very professional, but look behind the shiny façade, and that's where it all goes pear shaped.

 

A dealer who will look after you long after you have handed over your hard earned cash, is worth a lot more than saving a couple of hundred pounds by buying from a dealer miles from home.

Go to your local dealer with the show offers, you might be pleasantly surprised.

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I purchased my Elddis from the NEC show, but from a local dealer about 5 miles from my house. I purchased it at the show because Elddis were throwing in some extras free of charge. However I had the same experience as Penman albeit with a different dealer. The sales guys were great but the service from the after sales dept was very poor. On a couple of occasions they were fine, but most of the time they failed to do the work on time (or at all), never kept in contact or returned phone calls and just generally gave the impression that they could not be bothered. I was not the only one, every time I went there the after sales office was full of people complaining and my father-in-law had purchased a van at the same time as us and was having the same issues.

 

My last experience with them was when my van went in for it's first annual service and for the rear panel to be replaced. To be fair they did a good job on the panel but after collecting it and going on holiday we found that parts of our caravan were missing. .. I complained but never went back.

 

I have now found a new service centre which is not a caravan retailer. They specialise in servicing and warranty work and the difference in dealing with them is quite remarkable. I contacted them about a new warranty claim via email and it was submitted 1hr later.

 

So I agree 100% with the previous comments, it doesn't really matter if you purchase from a show or not. What really matters is their after sales service as you will be relying on them to get any issues resolved.

 

Mark.

Bailey Unicorn 3 Barcelona

Hyundai Santa Fe Premium 7 seater

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I bought two vans at the show and on both occasions got the deal I agreed - one of which was most remarkable as we had an accident with the P/X van about three weeks before the new van arrived. As our dealer was going to do the repair work (about £2k) he still honoured the agreement.

2018 S-Max Titanium 2. 0 Tdci (177. 54bhp,180ps,132kw) Powershift + 2015 Unicorn III Cadz, Ventura Marlin porch awning

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:goodpost:

The funny thing is, Elddis have also told me to go to Newport Caravans, who seem far more professional than the dealer in West Wales who we bought the van off.

 

Slightly off-topic, but another vote for Newport Caravans - they serviced our Coachman for the first time in February and were excellent. They have also agreed that they will do any warranty work we may require. They get my vote.

2019 Ford Kuga 2. 0 (150 bhp) AWD Manual and 2022 Coachman Acadia GTS 565.

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I think at the end of the day its down to the perception of what is good order really.

 

Most people understand, but we get the odd person who feels that an 8 year old caravan should have damp and therefore if theirs has some then it is in good order for year.

 

On the other side, some people simply dont see or notice issues, and in this instance its dificult when negotiating any deducitons

 

We will always be honest with our customers, and expect the same, but at the end of the day we are a business, and have to make money to keep trading, so if theres something thats going to be detrimental to the resale of a part exchange we have to adjust figures accordingly

Reading Caravans - Main dealers for Bailey, Swift Group and Lunar

Servicing, warranty and repair work available.

We also offer motor Movers, Covers, Awnings and more from our on-site shop

Contact me on 01189 888111 or ed. ewer@readingcaravans. com

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  • 4 weeks later...

We had a similar experience to Markt1891 (and Penman) but purchased a Lunar at the Manchester show in January. Same reasons as well, getting lots of extras for very little extra cost. Van is superb and we really love it, BUT!!! We had a problem with the bathroom sink only second time it was used and had no luck at all talking to either the Manufacturer or Dealer. We could not get a reply to our quest for a quote for repairs from the dealer(nor two other more local dealers) However, when we contacted Glossop Caravan Service Centre not did we only get an immediate reply but were told within 24 hours that they had arranged for the repair to be done under warranty. This repair was carried out in a timely, efficient and courteous manner thanks to Anne in the Service Centre and the fitters did a fantastic job. Just like new. Guess where I will take my van for servicing? I am just waiting for the dealer to contact me with a reminder when it is due and I will then let them know just how easy it is to lose customers. Any one who asks me where I got the van from I tell them and then direct them to Glossop Caravans. I have also read many other bad reviews about the dealer concerned but I guess that if they work for you that is OK but they certainly don't impress me. In short my advice is shop around and if not happy take your business elsewhere, and your hard earned brass with it.

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This should be a lesson for all dealers and manufacturers. But will it be?

Graham

Unless otherwise stated all posts are my personal opinion 

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