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Keeping Up Warranty


frazerg
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Hi,

We've always had our 2010 year Lunar Ultima serviced by Lunar dealers up to now but this time we're using Broadway Leisure of Wrexham. They are in the Approved Workshop Scheme, so would having them to service the van definitely preserve the 6 year warranty we have on it.

Perhaps Lunar could comment on this and also comment on the only way to contact them is either emailing sales or post a letter which seems to indicate they want sales but not customer help.

 

Chris&Frazer

Frazer

Kia Sportage towing Lunar Ultima SE

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Broadway Leisure appear not to be Lunar Dealers.

Why not use a Lunar Dealer? Then any small warranty jobs can be carried out at annual service.

Only Lunar can definitely answer re maintaining warranty. Try calling them, they will answer the phone and advise.

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The problem with a warranty is that you have to abide by the terms & conditions that the manufacturer wants to impose to be able to claim under it. So if the T&Cs say it's got to be a Lunar dealer then that's what you've got to do otherwise they can wriggle out.

 

Any variation in the T&Cs should be got in writing from Lunar, not just an E-mail or phone call.

2018 S-Max Titanium 2. 0 Tdci (177. 54bhp,180ps,132kw) Powershift + 2015 Unicorn III Cadz, Ventura Marlin porch awning

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We used the Bailey dealer for the first 3 years of the warranty after that we use a mobile engineer AWS approved.

This year he found damp in front panel which was fixed with a whole new front panel by the main dealer (under Bailey 6 year warranty).

 

Probably best for for 3 years with main dealer for all those minor fixes.

Alan J

Bailey Pageant S6 Bordeaux Tow Car BMW X5 3. 0D

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I have a 2 year old Lunar bought from a dealer outside Wrexham. When I had an independent mobile engineer do a service this year the Lunar dealer promptly fixed the damp he had found. Does that answer it

David

Various vans 78-2019,  currently  Hobby Excellent 540 FU and Mercedes E220 CDI Estate

www. caravan-europe. co. uk

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Hi All,

We phoned Lunar today and they confirmed that as long as Broadway Leisure are NCC approved (which they are) the warranty would be intact and they would be authorised to carry out any repairs.

 

Chris&Frazer

Frazer

Kia Sportage towing Lunar Ultima SE

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