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Front Window Issue Update


Lunar Caravans
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Please accept our sincere apologies for the problems you are currently experiencing with the front windows fitted to your Lunar caravan. We pride ourselves on the build quality of our caravan range and take such a failing very seriously.

 

After an extensive review, we have established that the failure experienced by some customers is due to a material variance within the manufacturing process at our suppliers.

 

In order to resolve this issue promptly and to avoid any potential disruption to your 2014 holiday season, we have launched a Winter Rectification Programme via our Retailer network.

 

We will be informing our retailer network with immediate effect and you will shortly be contacted by your retailer to arrange a convenient time for your caravan to have remedial works undertaken. This work will, of course, be conducted under warranty.

 

We are sorry that on this occasion your caravan has not met the high standards that are expected from the Lunar brand. We are confident that once this work has been completed and the problem resolved you can continue to enjoy your Lunar caravan to its full potential.

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