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How Far Would You Travel To Buy A Van


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Living in blackpool we only have a few dealers to buy vans,longtons ( chorley,standish,lancaster ),but they never seem very friendly or campbells ( kirkham & preston )

 

These are all within 20 miles from us. ..so how far would you travel to look and buy a van

 

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We live in Northampton and bought our van in Brum, about 60 miles. Wasn't an issue and all motorway to do my first ever tow when we brought it home.

Cruzer, aka Colin

Growing old is unavoidable, growing up is optional. .. Hyundai Santa Fe & Bailey Pegeant Bretagne.

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We have travelled many miles to get the van we want at the price we want to pay plus the PX deal being offered. We are well seasoned vanners so in the main we know what to look for. My last van we travelled from Essex to Dorset. Bought a lovely van that saw us good for a long time. But I must stress that if you are not sure of checking a van out then you must take a knowledgeable person with you as no one wants to travel miles to get things put right.

I believe that political correctness can be a form of linguistic fascism, and it sends shivers down the spine of my generation who went to war against fascism

 

~ P D James

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As far as your prepared to take it back for any warranty work or problems ?

 

It usually takes 2 round trips to have a repair carried out once to take there and once to go back and collect it .

 

Dave

Jeep Commander 3. 0 V6 CRD

Isuzu D- Max Utah Auto

Elddis Crusader Storm 2000 Kgs, Unipart Royal Atlas Mover .

 

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hi,

the shorter the distance the better,its really up to you what you consider a satisfactory distance,bearing in mind warranty and servicing work. some people when buying at a distance make a weekend out of work getting done on the van,some others don't like the hassle of the long distance and buy locally. but then compromise on choice.

 

Edited by klarky

nissan xtrail tekna 173 . ....SERIES 2 UNICORN VALENCIA 2013

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I'm in Berkshire, ordered a van from a dealer in Warwickshire - 111miles away. we're estimating the day of collection to be a min 6 hour round trip, unless we stay at a local site, which we are serioulsy considering to give it a thorough check over.

 

We have a more local dealer who will do our routine servicing (35miles away), but are prepared to travel back to Warwickshire for any warranty issues, the wife has family we could stay over with if needs be - just fingerscrossed there arn't any issues :unsure:

 

Ross.

Edited by Rossco23

Volvo XC90 D5 AWD
Pennine Pathfinder SE 2008

Elddis Crusader Tempest EB 2013

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We bought our new van from a dealer in Dumfries about 60 miles from where we live.

We visited a number around our area before we decided.

There were people there from York buying at the same time but a lot is down to luck at 'gut feeling'

Kia Sportage KX4 2Lt

Lunar Quasar 524

Powrtouch Evolution Mover

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Why do you need to take the van back to the original supplier for servicing and warranty work? If I buy a Mercedes from Salisbury, it gets serviced in Bristol where I live.

 

As far as I'm aware, warranty issues must be dealtwith by the suppling dealer - is that not correct?

Volvo XC90 D5 AWD
Pennine Pathfinder SE 2008

Elddis Crusader Tempest EB 2013

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Depends on whether you want to take a risk or not.

 

We bought our last caravan private sale.

 

£4000 not a lot of money-but-it was 10 years ago.

First problem.

We spent a mind bendingly stressfull 6 weeks looking at rubbish described by their owners as

"in perfect condition"

"Immaculate"

"never had dogs inside"

"we are both non smokers"

Drove up to 60 miles each way.

Paid by cheque and appeared for our new buy.

House locked up caravan in driveway with lock on.

Phoned owner-no reply--eventually got the owner on the mobile 2 very stressfull hours later-cheque had been cleared 2 days earlier by special clearance.

5 hours waiting finally got the van.

 

This time.

 

Our friends bought a Swift Challenger 540 fixed bed from Knowepark Caravans.

 

Ohhh thats nice.

Next day up to Knowepark saw an identical Swift 5 days later £10000 changed hands included full service and 2 hour instruction by work shop--hitched up- fitted towing mirrors-away!!.

 

OK paid probably £1000 more than private sale for our 2007 model--it was worth it for all those domestic arguements avoided

diesel/time/stress saved.

 

VERY big problem buying privately many owners think their "sheds" are immaculate.

 

Condition is everything.

I am sure you will get a lot of good advice on this forum.

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Why do you need to take the van back to the original supplier for servicing and warranty work? If I buy a Mercedes from Salisbury, it gets serviced in Bristol where I live.

its a pity caravan dealers/manufactures do not have the same attitude as car dealers/manufactures. unfortunately both are quite different on their approach to sevicing and warranty work. their attitude to getting business is quite different to a caravan dealer.

most dealers have a slot for servicing there own customers and will not entertain owners of vans who bought from other dealers unless they can fit them in,and as you know,manufactures are adamant with their servicing guidelines. so if you miss your service date and something goes wrong. ....youve had it. i suppose a car warranty is the same,but garages are more in number than dealer facilities and picking and choosing is much much easier, and therefore caravan dealers have a much much tighter servicing period,hence they tend to favour caravans bought in house so to speak. you buy at a distance and take the risk,i did and regretted it,never again. and we all know warranty work takes forever,both to get parts and do the job.

Edited by klarky

nissan xtrail tekna 173 . ....SERIES 2 UNICORN VALENCIA 2013

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Bought latest van on eBay from The Wirral. 260 odd miles from my home in Central Scotland. Didn't commit till we saw it of course. Turned out to be immaculate and a proper bargain.

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My current pre-owned caravan was purchased from a dealer 100 miles from my home. The dealer was quite close to an area and sites I regularly visit and 20 miles from my storage site.

 

The residue of the manufacturer's warranty was transferred and annual services were carried out by the dealer between visits to the area. I would stay at a nearby site and leave the caravan for service on my way home. I would then collect the caravan after service next time I was in the area and either take it to and stay at a site or return it to storage.

 

On its second service in my ownership, excessive damp was detected and I continued to use the caravan while arrangements were made to carry out a warranty replacement of the rear panel. A couple of weeks before the next service was due I delivered the 'van to the dealer who carried out the service and replaced the panel. On completion of the work I collected the caravan, stayed overnight at a site local to the dealer and the following day towed the caravan to a site 110 miles from the dealer.

 

If I were to buy another caravan I would again probably look for one near to my present storage area. However, if I were to store my caravan near my home then I would probably buy from a dealer within 20 miles of my local storage area.

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We found that good examples of our van were few and far between. We bought it privately and travelled 200 miles from Hereford to near Filey in Yorkshire. We had lined up 3 vans to view along the route, although one was no longer for sale. Decided to buy the genuinely immaculate one in Yorkshire, agreed a price, left a cash deposit, and stayed overnight in a fairly rough pub in Filey. Returned the next morning with balance of £13500 cash, which I was glad to hand over - it had been making me very nervous. Not having towed anything for twenty years we set off home with trepidation - it went like a dream.

Land Rover on SORN so not towing anything for a while

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Guest Benzowner

its a pity caravan dealers/manufactures do not have the same attitude as car dealers/manufactures. unfortunately both are quite different on their approach to sevicing and warranty work. their attitude to getting business is quite different to a caravan dealer.

most dealers have a slot for servicing there own customers and will not entertain owners of vans who bought from other dealers unless they can fit them in,and as you know,manufactures are adamant with their servicing guidelines. so if you miss your service date and something goes wrong. ....youve had it. i suppose a car warranty is the same,but garages are more in number than dealer facilities and picking and choosing is much much easier, and therefore caravan dealers have a much much tighter servicing period,hence they tend to favour caravans bought in house so to speak. you buy at a distance and take the risk,i did and regretted it,never again. and we all know warranty work takes forever,both to get parts and do the job.

 

Understand to a point, but, what are the legalities re having the service carried out by a dealer who sells that particular brand of van, or even having it serviced by, say a mobile mechanic. After all, the fridge, toilet, electricals, gas and water are virtually the same in most vans, the chasis is usually an ALKO so the brakes are the same, that leaves the body of the van, which I am sure can be inspected and checked for damp ingress by any qualified individual. Apart from that, if you have just spent £20k+ on your pride and joy and it's faulty, it does sound a bit rich that you have to take the van back to the original supplier, he should come to you at his expense to correct the issue. What happens with a guy who buys a van to be placed on a seasonal pitch and does not then have a tow car, an out of warranty caravan after 12 months?

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I tend to buy privately and limit my looking area to the minimum. In 45 years the furthest I have travelled to look and collect one is around 30 miles, though I do look if I happen to spot one whilst out anyway. I hate the disappointment of travelling a long way to look at something, then coming home empty handed.

Bailey Pageant Monarch Series 5 2004

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Your contract is with the dealer from whom you bought the caravan not with the manufacturer .

 

If a item is portable it must be returned to base for repair .

 

IMO I agree a dealer should show some goodwill in your expenses but its your choice if you buy a caravan miles away nobody forced you ?

 

Sometime a deal does not work out so cheap if you start spending hundreds of pounds in fuel and hours travelling .

 

Dave

Edited by CommanderDave

Jeep Commander 3. 0 V6 CRD

Isuzu D- Max Utah Auto

Elddis Crusader Storm 2000 Kgs, Unipart Royal Atlas Mover .

 

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Don't know about seasonal pitch vans but both motorhome and caravan dealers tend to have the attitude that if you bought it elsewhere they don't want to know about warranty work and can be iffy about servicing and repairs too. This especially applies to new vans and appears to be an after the event effort at getting you to use your local dealer for your next purchase. They don't appear to understand that if a local dealer got rasey with me, and probably lots of other folk too, about such a situation, he'd find that he would be the very last dealer I'd go to purchase my next van.

 

Car dealers have a much more relaxed and refined view on such work.

 

It's the duplicity of the dealer reps at shows that drives me nuts. They promise the earth and happily sell punters vans from their dealership 200 miles from the punters home. Then the proud owner finds no local dealer will touch the van and he's lumbered with high mileage and wasted hours driving to have things sorted at the original dealership. But that same distant dealership won't handle vans supplied by another dealer from 100 miles away who probably sold at the exact same show. Ridiculous.

 

Then if something needs fixing mid tour under warranty there's absolutely no problem getting it fixed when miles from home. Make sense of that, I can't.

I've got nothing to do on this hot afternoon

but to settle down and write you a line.

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Forgot to add Knowepark is 15 minutes drive equidistant from our 5 star storage area.

If we are buying again I will be looking at Knowepark vans first- then buying from them- then reading about what I should have bought.

 

Anything for a stress free buy.

 

Must point out I am not connected to KP in any way.

 

I was mightily impressed when I went to them about the notorious "bonded in" window in my previous 92 Elddis typhoon

.

"I am going to D-I-Y it" I announced.

 

They looked at me like I was barmy-then gave me lots of practical advice on exactly how to D-I-Y it-including-do not damage the seal you cannot get replacements.

 

Thanks to their advice-and-supply of specialist materials- the repair was still ok 5 years on when I sold it.

 

My D-I-Y repairing days are over-caravan wise.

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Understand to a point, but, what are the legalities re having the service carried out by a dealer who sells that particular brand of van, or even having it serviced by, say a mobile mechanic. After all, the fridge, toilet, electricals, gas and water are virtually the same in most vans, the chasis is usually an ALKO so the brakes are the same, that leaves the body of the van, which I am sure can be inspected and checked for damp ingress by any qualified individual. Apart from that, if you have just spent £20k+ on your pride and joy and it's faulty, it does sound a bit rich that you have to take the van back to the original supplier, he should come to you at his expense to correct the issue. What happens with a guy who buys a van to be placed on a seasonal pitch and does not then have a tow car, an out of warranty caravan after 12 months?

as long as they are an approved service technician,i can't really see the problem,other than the manufacturer advising otherwise. i would always ask the manufacturers approval of a mobile/private servicing outlet,then theres no comeback to yourself on choosing this option.

as far as seasonal tourers go,unless you can get an approved mobile service technician,then i'm afraid the van will have to be taken back to the dealer concerned,that is unless the dealer agrees to a service/ warranty work on site(which in a lot of cases warranty workwill be impossible) :lol::lol: . ......which i doubt,especially if its some distance away.

lol and i do agree,at £20000 plus,a dealer should be doing a lot more for the money :ph34r::ph34r:

nissan xtrail tekna 173 . ....SERIES 2 UNICORN VALENCIA 2013

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In a kindofa roundabout, odd sort of way this issue makes it worth considering a relatively rare breed like Eriba. The only two approved Hymer Eriba Touring dealers in the UK are in Poole, Dorset and midway between Edinburgh and Glasgow in Scotland. Obviously from large parts of the UK both dealerships are hundreds of miles away, but they're very accommodating about allowing the use of local repairers etc, they have to be.

 

I've just realised that with Hymer announcing last autumn that in future all Hymer caravan products will be branded 'Eriba', leaving the 'Hymer' name just for motorhomes and campervans things are going to get complicated. Whereas most people know Eribas as the long running retro-look 'Touring' range, in future Eriba could be any of the old Hymer caravan ranges too, like Novas, Sportings, Excitings etc, etc.

I've got nothing to do on this hot afternoon

but to settle down and write you a line.

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Live in n Ireland. Bought new pageant in 2011 in broadlane. As you can imagine there was cost involved in 600 mile roundtrip plus ferry And was still significantly cheaper. Only 1 Bailey dealer in n Ireland. They wouldn't service it list year (at least not within 3 months of when I wanted it done) so I got an independent technician to do it. He is approved bg Bailey.

330d with a Challenger following!

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Essex to Yorkshire. ..and that was after a few weekends trawling around. Almost went on a 4 and a half hour run to have a look at one but found one slightly nearer instead.

Love a road trip we do :)

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Living in blackpool we only have a few dealers to buy vans,longtons ( chorley,standish,lancaster ),but they never seem very friendly or campbells ( kirkham & preston )

 

These are all within 20 miles from us. ..so how far would you travel to look and buy a van

Try bardsea leisure, not that far from you. They sell most makes of new vans, good independant dealer

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