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6 Weeks Wait


dazkim

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HI ALL

Just a quick question as some of you may know i managed to damage the wheelarch on my new van so need to get a new one . I contacted my local abbey dealer to order the part and they say it takes 6 weeks for the part to come in does this sound right or are they being awkward cos i dident buy the van of them.

CHEERS DAZKIM

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HI ALL

  Just a quick question as some of you may know i managed to damage the wheelarch on my new van so need to get a new one . I contacted my local abbey dealer to order the part and they say it takes 6 weeks for the part to come in does this sound right or are they being awkward cos i dident buy the van of them.

                CHEERS DAZKIM

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Six weeks sounds around the norm. I have waited between four and ten weeks for my new Elddis!!!!!

 

Caravan industry is C*** in general and may get a shock now the market is slowing!

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It's actually quite reasonable to measure the wait in weeks, months being more the norm!!... and not at all your local dealers fault.

Depends on the age of your van but if over five years you are better to give V&G Caravans a ring who will make one to order from an original mould, should be cheaper as well!

01733 350580

gary1s.gif

 

Arc Systems are specialist Carver caravan product repairers, committed to providing a comprehensive service as well as spare parts for these popular heaters.

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From my experience with Bailey, six weeks is what my dealer quotes for any factory order so I guess Abbey are the same. I would have thought that a wheelarch would be the same across most of the range as wheels are all the same size and therefore should be plenty around. The caravan industry needs to get its spares delivery into the 21st century, but thats another story.

 

Hope you manage to get it fixed OK. .......and don't forget the wheelclamp!!

 

Brian

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HI

And thanks for your quick replys gary the van is only a year old so will have to wait for the dealer to get back to me and thanks brian i wont do that again in a hurry.

cheers dazkim

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It's actually quite reasonable to measure the wait in weeks, months being more the norm!!... and not at all your local dealers fault.

Depends on the age of your van but if over five years you are better to give V&G Caravans a ring who will make one to order from an original mould, should be cheaper as well!

01733 350580

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Sorry I was not meaning it was the dealers fault, I lay the blame at the manufacturers

 

Mark

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have waited 9mths for a replacement wardrobe door for my lunar lexon. Think its the dealers fault as well. You cant tell me they dont have replacements in stock. :(

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Sorry I was not meaning it was the dealers fault, I lay the blame at the  manufacturers

 

Mark

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Not at all, my post was not contradicting you, if you look at the times of our two posts and know how fast I type! you will see I was still writing mine when you posted yours so had no idea what you wrote until I posted.

gary1s.gif

 

Arc Systems are specialist Carver caravan product repairers, committed to providing a comprehensive service as well as spare parts for these popular heaters.

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The UK caravan industry seems to think that spares delivery times of up to 12 months is acceptable.

 

Since we, collectively, still keep buying new caravans they're right.

 

Until customers vote with their feet, and stop buying new caravans, this situation isn't going to change. I wish it would but I really don't see it happening.

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I've been waiting 6 months for a new window for an '05 van. The importer wont talk to me directly "I have to go through my dealer". My dealer has quoted me the most unbelievable catalogue of problems which is why after six months the window still is not ordered. How the heck can I vote with my feet on this one?

 

The UK caravan industry is so far behind the times it's not true. The problem is we do keep buying and thats why the ******** keep getting away with it.

 

For some reason market forces are not working here.

 

we've just got back from a very pelasant weekend on the CC site on the Wirral, I was feeling really relaxed until I read this!!!!

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I'm sure folks are right in saying that market forces just don't work here. I've had a number of caravans in my time from different manufacturers and have had good and bad service from all. All the items I've required have been to rectify faults under waranty which makes matters even worse. Six months for a locker door from Bailey, nine months for a relacement caravan door from Swift all requested within weeks of taking delivery.

 

I've contributed to a thread elsewhere about Bailey and their success being due to very professional and astute marketing. The first caravan manufacture to crack the problem of spare parts availability will win hands down in the marketing battle. Many talk about the new computerised systems that they have introduced but none about the availaibility of parts within that system.

 

How can we bring market forces to work here. The Caravan Club undertake a very in-depth survey of caravan build quality that has without doubt had considerable impact on the quality of caravan manufacture in this country. I'd like to pursuade them to undertake a similar survey of parts availability and delivery times. It would certainly focus the minds of caravan manufacturers. Maybe if we diverted our comments to the Caravan Club they might well do this.

 

I'll email them right away!

 

Graham

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I'm sure folks are right in saying that market forces just don't work here.   I've had a number of caravans in my time from different manufacturers and have had good and bad service from all.   All the items I've required have been to rectify faults under waranty which makes matters even worse.   Six months for a locker door from Bailey, nine months for a relacement caravan door from Swift all requested within weeks of taking delivery. ......................

 

. .................How can we bring market forces to work here.   The Caravan Club undertake a very in-depth survey of caravan build quality that has without doubt had considerable impact on the quality of caravan manufacture in this country.   I'd like to pursuade them to undertake a similar survey of parts availability and delivery times.   It would certainly focus the minds of caravan manufacturers.   Maybe if we diverted our comments to the Caravan Club they might well do this.

 

I'll email them right away!

 

Graham

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Graham, you make an excellent point. It's all well and good us sounding off on this (and other) forums, but we need a 'vehicle' with a higher profile (don't get me wrong I think this forum is great for sharing these thoughts) but some how I don't think that the manufacturers are tuned into to this forum just yet.

 

Maybe the CC is a good vehicle for moving this issue forward. I know I've made comments before about how to gain the attention of manufacturers; in fact what I have said is that we need an equivalent of the automotive "J D Power" survey, that is a survey which certainly does grab folks attention!

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Market force is not to buy a caravan, or to delay replacing it significantly.

 

Complaints on forums or in magazines will acheive virtually nothing.

 

The Caravan Club exists mainly to promote the various interests within the caravan industry - we are their customers. The membership fee is not to join a club of like-minded individuals, it's just an administration fee like a discount warehouse!

 

If a significant number of caravanners changed from replacing their new caravan at 3 years old to replacing it at 5 years old this would have a dramatic effect on prices and quality. If we all extended our "change interval" by 50 % we could acheive a lot.

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The Caravan Club exists mainly to promote the various interests within the caravan industry - we are their customers. The membership fee is not to join a club of like-minded individuals, it's just an administration fee like a discount warehouse!

 

If a significant number of caravanners changed from replacing their new caravan at 3 years old to replacing it at 5 years old this would have a dramatic effect on prices and quality. If we all extended our "change interval" by 50 % we could acheive a lot.

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Whilst I agree with the you about the essential function of the Caravan Club I'm not sure whether you give the Club enough credit for including its members interests when you refer to its roll as to "promote various interests within the caravan industry".

 

The Caravan Club's quality survey attacks some caravan manufacturers and praises others. Whilst it obviously promotes the health or otherwise of certain caravan manufactures it's certainly valuable consumer information which allows us to vote with our feet or otherwise when making a caravan purchase from particular manufacturers. To have the knowledge is to have the power!

 

Extending the "change interval" I feel would only slow the market. The industry would not necessarily link that to a poor spare parts service. Manufacturers would simply return to introducing more radical changes to models every September, exacerbating the spare parts situation, more dealer specials and possibly increased discounts in order to attract buyers. I agree its possible that some caravan manufacturer might come up with a good spare parts guaranteed time delivery as a way of winning custom back. But lets face it such a scheme will cost them money, otherwise they would have done it rather than order spare parts on a "just in time" basis from their suppliers. The issue needs to aired in a very public way by a body that has respect from both consumers and manufacturers to focus the attention of manufacturers. Being fair to manufacturers, it could mean we have to pay more for our caravans in order to fund a more responsive spare parts service.

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Hi all

Just had a call from my local abbey dealer to tell me the part as arrived so will be going tomorrow to collect it. All in all its took 3 weeks to get the part so i would like to give a big thumbs up to abbey and my local dealer.

cheers dazkim

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