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Problems Problems Help Me Please Lol


Pepperami

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Hiya all :)

 

Right, where to start LOL its been the week from hell :(

 

Got back today from a few days R n R in the Lunar Premiere 516, a good time had by all, but a few problems that arose in the week have made me realise how little I know, I need some help :)

 

This was the 4th time away in the Caravan, but the first of this year. Before the van was stored for the winter months, I had it serviced at a very reputable company in West Sussex who shall remain nameless :)

 

The charge was £400 quid nearly, but in my opinion worth it just for the peace of mind! There were however TWO THINGS I specfically asked to be done, as I knew there was a problem.

 

1) The Heating system is a Carver 3000S Gas fired system, and I could not get it working. The Piezo Starter didnt seem to sork, and appeared the worse for wear, and I could detect the presence of ang gas either

 

2) The other heater system is blown hot air, we used it ONCE last year, for 30 mins, and it stopped blowing hot air and would only produce cold, not good in the late Autumn!

 

Both of the these were reported as Items requiring attention, and i admit fault in not checking when I collected the Caravan, and stowed it for the winter, so I do not suppose there is much I can do about that now.

 

I asked the guy what was wrong with the Air Blown Heating, he said it just needed resetting, and it was fine.

 

I looked EVERYWHERE on the back of that heater 2 nights ago for a reset switch, nothing about it in the book either, all it says is that there is a one time use item that has to be changed by a technical guy if it stops working. .. great !

 

The Gas fire doesnt look like its been touched at all, its still all the same bits that appeared dodgy the first time, and it STILL DOESNT WORK!

 

mhhhhhhhhhhhh

 

To top it all off, with 2 families, 1 Caravan and 1 Tent, and 4 kids, the STATUS Television Amplifier WAS Working as the red light was on it, STOPPED Working after 2 hrs of use, and I traced the wire back to a 12v supply, but all the fuses are intact, nothing blown at all anywhere, so why did it suddenly stop working its been fine?

 

4 kids and NO T. V. is like the WORST thing that can happen to a child LOL

 

So. ........ what do I do, and where do I start? I am not paying more money on something that was suppose to be fixed and it wasnt, and I would rather try, it its possible, to do the AIR Heating myself, is it that hard?

 

The Gas Fire is a thing that would have to be done professionally, I simply wouldnt have a clue, so I would leave that one to the experts!

 

Any help appreciated guys n girls!

 

Chris

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Hi Chris

 

There is a lot you can do, in a recorded deivery letter complain to your dealer

quote the Supply of Goods and Services act to them

under the implied term of any contract the Trader must use Reasonable Care and Skill and you must be given a reasonable amount of time to try out the goods and services you buy before you accept them (acceptance in law is not when you drive off having paid your bill or when you sign the delivery note for your new washing machine).

If you paid by cedit card (NOT DEBIT CARD) copy thr same letter to your credit card Co along with a letter refering to the Consumer Credit Act 1974 Section 75 the Credit Card Co's are held equally responsable with the trader in any transaction over £100. 00.

For template letters go to www. consumerdirect. gov. uk

If you want further advise phone your local Trading Standards office and you will be automaticly transfered to consumer direct ( I know I work for them)

 

best of luck

Greenbean

Kia Sedona 2. 9TDI

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Hi Chris

 

There is a lot you can do, in a recorded deivery letter complain to your dealer

quote the Supply of Goods and Services act to them

under the implied term of any contract the Trader must use Reasonable Care and Skill and you must be given a reasonable amount of time to try out the goods and services you buy before you accept them (acceptance in law is not when you drive off having paid your bill or when you sign the delivery note for your new washing machine).

If you paid by cedit card (NOT DEBIT CARD) copy thr same letter to your credit card Co along with a letter refering to the Consumer Credit Act 1974 Section 75 the Credit Card Co's are held equally responsable with the trader in any transaction over £100. 00.

For template letters go to www. consumerdirect. gov. uk

If you want further advise phone your local Trading Standards office and you will be automaticly transfered to consumer direct ( I know I work for them)

 

best of luck

Greenbean

Kia Sedona 2. 9TDI

37459[/snapback]

 

Why do that now??? The guy hasn't even been back to the dealer with his complaint yet:blink: This advice at this stage is completely OTT!!!!!!!!!!!

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First of all Matt is quite right unless you have spoken to the dealer who service your van first and tell them the problem and find out if the will fix it.

 

Now £ 400 for a service sound quite a lot to me unless works other than the service has been carry out.

 

now for your heating system I am sure if Arc system is about he will have an answer for as he is the expert in that field

 

as for your blown air heater I think this work by a thermostat system therefore if it is too warm in your van it will blow cold air.

 

I don't use the status aerial and amplifier any more as I don't think it is up to job I usually carry an outside aerial or use sattellite.

 

hope you get sorted soon

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I think this is one Arc Systems,

From my experience with Garry, he knows more about Carver & Truma fires, than Carver & Truma do :)

Paul B

. .......Mondeo Estate & Elddis Avanté 505 (Tobago)

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thanks for the reply guys

 

I appreciate all the legal type help from you Greenbean, but ypu I havent as yet had a chance to talk tot he people that serviced the van, I tried yesterday but closed for the weekend I assume, so I will give them a call tomorrow

 

HOPEFULLY they will be able to put right what was asked of them in the first place, and its not nice to name n shame sometimes until finding out all the facts, ecspecially if I found out that maybe they DID do the air blown heating, and it might have been a faulty component, its never worth jumping before looking :)

 

The STATUS Amplifier I have been told is a pile of pish, along with the aerial :(

 

I will at somepoint look to replace them, but not at the moment having no TV isnt always a bad thing :)

 

I do not know who Arc Systems is, maybe one of you that DO know him could please PM him and kindly point him in this threads direction please :D

 

Thank u :)

 

Chris

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Where to start?

In general a service does not include repair of gas appliances, a service however finds the fault and this is reported to you for further attention. If you then pay to have the problem fixed then of course that is what should be done.

 

With the gas fire, the Piezo sparker must be earthed to the body of the fire and this is done with a wire spring just to the the side of the gas valve which should touch the fire front, without this connection the spark does not work. It is common for this connection to fail in transit if the spring has been bent out of shape or not in it's ideal position for some other reason.

Piezo's pack up from time to time and it's sods law that you find out on holiday but thats not to say it did not work when tested infact it must have done because the fire cannot otherwise be lit for test if indeed it was serviced/repaired?.

As far as the 'reset' switch on the Fanmaster goes, the switch is behind a 'finger' of plastic in the middle of a square plastic extension to the main black plastic cover. This is to the left of the Fanmaster as you look over the top and in the 4 O'Clock position.

For some reason the finger is there even if it has the old 'one shot' fuse fitted?, so if it still does not work then you will need to investigate further to see what is there.

The reset or the fuse should only trip if the unit overheats and this most likely is caused by all vents being shut of a slow running or blocked fan. One other possibility is if it does have a reset switch then this is itself faulty

gary1s.gif

 

Arc Systems are specialist Carver caravan product repairers, committed to providing a comprehensive service as well as spare parts for these popular heaters.

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Hiya Gary!

 

Firstly, thank you for the reply, greatly appreicated

 

Now, I did have one black cover off of the Fanmaster, it was held on with two screws, and it had underneath this the wiring coming into the unit (All power was off btw when I did this :lol: ) and as you kneel infront of the unit, the cover I removed is at the top left of the unit, so where in relation to that cover is the one I need to be looking for please?

 

Is it easily accessable from the the top/down position?

 

I have a fear it might have also had a build up of dust inside, there was a strong smell of the fragrance you get when something hasnt been used for a while, a sort of BURNING OFF smell that lasted a few mins, after that tho it was fine for a little while, then like I said it simply stopped working :(

 

If the unit has the ONE USE FUSES are they expensive and how readily available are they?

 

The vents where open im sure, I only have three of them, Bathroom, main area middle, and main area front, I only had the one open do I need to have them all open?

 

Im worried as to its use now, dont want to ***** it completely :rolleyes:

 

Thanks again Gary!

 

Chris

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I think that you were overcharged for the service. What did they do for that price. To put things into perspective, my 2004 Volvo S80 D5 automatic costs £300 for a full service by the Volovo rip off dealer and that car is loaded with boys toys, air con etc. The quote for my twin axle 2004 Lunar caravan is £260 and I complain about that price! I think others will agree that the charge is excessive for a normal service.

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I think that you were overcharged for the service.   What did they do for that price.   To put things into perspective, my 2004 Volvo S80 D5 automatic costs £300 for a full service by the Volovo rip off dealer and that car is loaded with boys toys, air con etc.   The quote for my twin axle 2004 Lunar caravan is £260 and I complain about that price!  I think others will agree that the charge is excessive for a normal service.

37604[/snapback]

 

quite agree there Barrons northwest service menu for single axle is £135 + vat and double axle is £155+ vat

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My service was £136,

but I did have to charge the battery back up, as the fan was left on,

and I did have to tighten one of the wheels up :angry: but it was only 3 of the nuts :angry:

Paul B

. .......Mondeo Estate & Elddis Avanté 505 (Tobago)

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Now, I did have one black cover off of the Fanmaster, it was held on with two screws, and it had underneath this the wiring coming into the unit  and as you kneel infront of the unit, the cover I removed is at the top left of the unit, so where in relation to that cover is the one I need to be looking for please?

 

Is it easily accessable from the the top/down position?

 

I have a fear it might have also had a build up of dust inside, there was a strong smell of the fragrance you get when something hasnt been used for a while, a sort of BURNING OFF smell that lasted a few mins, after that tho it was fine for a little while, then like I said it simply stopped working :(

 

If the unit has the ONE USE FUSES are they expensive and how readily available are they?

 

The vents where open im sure, I only have three of them, Bathroom, main area middle, and main area front, I only had the one open do I need to have them all open?

 

Im worried as to its use now, dont want to ***** it completely  :rolleyes:

 

Thanks again Gary!

 

Chris

37601[/snapback]

 

From this cover you removed it's further over to the left and round a bit, the unit as a whole 'hangs' down to the left and the reset is at about the lowest point and yes it's easy to get at once you know where it is. Also with the reset there is no need to remove anything, the plastic cover is cut so you can press on it an operate the switch.

If it is the one shot fuse then in theory you should upgrade to the reset switch and Carver used to supply this, unfortunately Truma have not had anymore made and wholesale stocks are now exhausted.

I can repair a one shot fuse but at the moment some dealers could have a reset kit so it's a case of ringing round and see if you can get one.

 

The dust build up could well be the problem, if the fins of the elements are partly blocked then air cannot pass though quick enough and it will overheat. If you remove the fire front and look behind the heat exchange you can see the fan which quite often is also caked in fluff and also reduces air flow

gary1s.gif

 

Arc Systems are specialist Carver caravan product repairers, committed to providing a comprehensive service as well as spare parts for these popular heaters.

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Ok gary, best thing I can do is take a few piccies of things for you with the Digital at the Weekend, post them to you via email maybe, and you could have a look and see what you think??

 

How much out of interest is the reset kit, providing I can find one? What do I need to be asking for?

 

Chris

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