MrP Posted March 8, 2009 Share Posted March 8, 2009 I bought a new Lunar Quasar 525 in the summer of 2007. The following year it had to be returned, through my dealer, to Lunar as there was 30% damp readings in the corner where the children sleep. Lunar were fine about it and replaced the panel and treated the damp, although I was without the use of the caravan betwen April and June. I had the caravan serviced this week and the damp has returned. It now looks like it will have to be sent back to Lunar for further repairs. I believe I have a five year guarantee, although I will check this as it may well be 3 years. Mo matter the caravan is still under guarantee. I have heard nothing but good about Lunar, hence the reason I bought the caravan. So I think I have simply been unlucky. I was wondering though what is my position in terms of consumer rights. I'd be grateful if any members could advise me of this. Thanking you in advance Kind regards Link to comment Share on other sites More sharing options...
kenlaw Posted March 9, 2009 Share Posted March 9, 2009 I have a 2008 Quasar 525 and sorry to hear about your damp problems. I suggest you contact local Trading Standards for advice I have used them with other non caravan related issues and found them very helpful. Hope you get everything sorted to your satisfaction. Good Luck Ken Lunar Quasar 525 & Vauxhall Zafira 1. 9d (150) Link to comment Share on other sites More sharing options...
MrP Posted March 14, 2009 Author Share Posted March 14, 2009 I have a 2008 Quasar 525 and sorry to hear about your damp problems. I suggest you contact local Trading Standards for advice I have used them with other non caravan related issues and found them very helpful. Hope you get everything sorted to your satisfaction. Good Luck Ken Thanks Ken. I did that and was told that I must allow them to make repairs, which is reasonable. What I should do is get some idea of how many times should I be 'reasonable'. Here's hoping though that this time will fix it once and for all. Link to comment Share on other sites More sharing options...
jan69c Posted March 14, 2009 Share Posted March 14, 2009 MrP We have the Zenith 5, the poor mans alternative to the Quasar We had to have to roof replaced as the van was wringing wet. The dealers were pretty useless, but once Lunar were involved things were resolved. I hope you get things sorted, it isn't much fun when your pride and joy is in a sorry state. RegardsIan Link to comment Share on other sites More sharing options...
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