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CMC Shop / Prima leisure


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Badly let down with these guys. Service is appalling, no way to contact them, phone calls are terminated,  emails not answered and delivery dates a fantasy. Had to raise a dispute with Visa.

 

Look at the Trustpilot reviews before you decide to use them. I always do when using a new Internet company but because this is backed by CMC I didn't bother.

 

Wish I had...

 

 

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Wonder if you know that means your dealing with Bailey who are taking 3 months to supply spares to my dealer for a repair.

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1 minute ago, David 38 said:

Wonder if you know that means your dealing with Bailey who are taking 3 months to supply spares to my dealer for a repair.

Yes.

 

The order is placed with CMC.

 

The confirmation comes from Prima leisure.

 

The Credit card merchant is Bailey Parts.

 

Good luck. I only ordered blue and pink toilet stuff and some Thetford cleaner and after a month tried to cancel when the delivery was estimated a few more weeks out!!!!

 

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I just bought a toilet cassette from them. Good discount for club membership, and good delivery. I speak as a satisfied customer for a simple transaction. A lot of retailers are recovering from Covid disruption - staff shortages, difficult deliveries from suppliers, etc and some caravan parts supply chains are suffering the same.

 

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Posted (edited)
8 minutes ago, Ern said:

I just bought a toilet cassette from them. Good discount for club membership, and good delivery. I speak as a satisfied customer for a simple transaction. A lot of retailers are recovering from Covid disruption - staff shortages, difficult deliveries from suppliers, etc and some caravan parts supply chains are suffering the same.

 

You should probably leave them a Trustpilot review then. They could use a positive one!

 

I'm actually fed up with the Covid excuse. A year ago maybe BUT 90% of the companies I deal with are back to providing next day service.

 

Of the other 10% most are pretty honest or upfront when there are supply problems and are at least contactable and provide reliable information.

 

 

 

 

Edited by Readingblue
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We ordered the wheelarch cover for our Bailey which took about 5 days. They did say deliveries were not as quick as normal due to Covid. 

We were informed when it was dispatched and when delivery would be.

No complaints from us.

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We had good service from them but only used them once. Basically if they give bad service people will go elsewhere so they may need to improve if things are as bad as suggested. 

It is made clear in the information that although this is CAMH branded it is simply Prima giving a discount to club members and your contract is with them and not the club so writing to the club would probably have little effect unless the numbers became so high they changed supplier and assuming they care.

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Another satisfied customer, had great service from them, email has been a bit slow on replies but items have all been sent out on the date they advise. Happy here.

 

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1 hour ago, Wildwood said:

Basically if they give bad service people will go elsewhere so they may need to improve if things are as bad as suggested. 

It's not always that easy, unfortunately. We needed to buy a new wooden cooker cover, Prima is the only place one can buy one (as far as I'm aware).

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3 minutes ago, Joe1002 said:

... We needed to buy a new wooden cooker cover,...

I've no idea what that is being made of wood always been glass on mine.

Could a local joiner make one for you?

 

(A couple of days ago I read a post of a local glass supplier making a glass top for someone.)

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5 minutes ago, David 38 said:

I've no idea what that is being made of wood always been glass on mine.

Could a local joiner make one for you?

 

(A couple of days ago I read a post of a local glass supplier making a glass top for someone.)

It has a glass cover, then wood to cover that thus giving more worktop space. We have the item now, but it if it was made by a local carpenter it wouldn't match the rest of the worktop.

 

To give you an idea, it is the part that is under the chopping board. The cooker is under that, it lifts up when you want to cook.

Worktop.jpg

Edited by Joe1002
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Glad you sorted, my Bailey doesn't have that extra cover, good idea though.  My caravan is a Pursuit the budget entry range.

I guess our chopping board goes on another worktop area.

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