Jump to content

Bwater


Mat559
 Share

Recommended Posts

Need some advice please.

 

I bought a new delta caravan in August 2020, it was placed on site in September 2020. In my first week i had a long list faults which most was fixed over time. This included several leaks. In Oct 2020 another (ongoing) leak occured from the toilet cistern in to pan. Onsite maintenance came and told me the rubber seals were split and all the screws were rusty (1 month old van) after what seemed a struggle they managed to replace the seals. Due to lockdown and paranoia about leaks as this was now my 4th one in a month  i had been turning the mains water off outside. 

 

The site reopened in April and everything was fine, had a few trips to my van however some time in the last week of June 2021 i arrived at my van to find i had been flooded out.  The same toilet as above had leaked in the same place as the supposed fixed from back in October. Carpet, doors and vanity unit all ruined, the site replaced the toilet as a good will gesture and said the fault lies with me for not wintering my van properly, even though we did it ourselves and didnt pay the site £250 for the privilege. The site won't help or accept any responsibility.

 

But surely any damage caused over winter would have happened during winter not 4 months later in June? To me it seems that the bodged fixed (silicon everywhere) didn't hold and the rusty screws was still in place connecting the cistern to the toilet pan, i was told they had been replaced back in October 2020.

 

Not sure what to do, 

 

 

Link to comment
Share on other sites

Out of interest are these caravans new the best part of £100k?

Graham

Unless otherwise stated all posts are my personal opinion 

Link to comment
Share on other sites

Posted (edited)
9 minutes ago, Mat559 said:

I bought a new delta caravan in August 2020, it was placed on site in September 2020. In my first week i had a long list faults which most was fixed over time. This included several leaks. In Oct 2020 another (ongoing) leak occured from the toilet cistern in to pan. Onsite maintenance came and told me the rubber seals were split and all the screws were rusty (1 month old van) after what seemed a struggle they managed to replace the seals

A few points.

I understand the van was brand new?

Several leaks were repaired under warranty by the supplying dealer?

Your caravan is permanently pitched?

The on site maintenance made a repair?

 

Actually ignore me I thought this was a touring caravan :-(

Edited by charlieboy2608
Link to comment
Share on other sites

30 minutes ago, WispMan said:

Out of interest are these caravans new the best part of £100k?

   Just under but not far from it. I spend more time in sales office with complaints than i do actually enjoying the van

28 minutes ago, charlieboy2608 said:

A few points.

I understand the van was brand new?

Several leaks were repaired under warranty by the supplying dealer?

Your caravan is permanently pitched?

The on site maintenance made a repair?

 

Actually ignore me I thought this was a touring caravan :-(

One of the leaks was caused by the onsite staff removing the ensuite  shower unit (it was there when we viewed it first time but not the second) i assume they had a problem somewhere else and gave it to another van. Well when they put the replacement in they cross threaded  it, but they won't admit this and blamed manufacturer.  So you can understand why i am not best pleased or trust a word they say.

Link to comment
Share on other sites

You could try Trading standards (Citizens Advice) or Which legal.

A static caravan comes under the Consumer Rights (2015) Act, and by the sound of it you have sufficient to show that the fault existed when you purchased it, and the repairs were not of satisfactory quality, so you may (stress on "may") still be able to reject the van and get a (partial) refund, or get the park to pay for the damage caused.

Otherwise, if the park will not budge, even if you quote the Consumer Rights Act, and you do not want to escalate it, your own insurance should cover the associated damage.

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

https://www.warners-solicitors.co.uk/consumer-rights-want-return-faulty-goods/

https://www.consumerrightsuk.com/consumerights2015

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...