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Upholstery compressing


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Now the dealers are opening again i am able to resurrect an outstanding warranty claim on a 2020 Eccles. Part of the claim relates to the front cushion base compressing after a few days use, temporarily resolved by swapping the cushion bases side to side and moving the preferred sitting point. I seem to recall this being discussed on Swift Talk  with varying degree of success with warranty response from Swift. Neither of us are heavy (about 10st and 12 stone). Anyone had similar and met with success with the warranty aspect?

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Our 2018 Sprite is the same. I tried to claim last year at the second service but was told the upholstery warranty is only 12 months. COVID struck just after that so I didn’t bother pushing it. As we’re never away for more than a week in one go it isn’t too bad but we will investigate having the base cushions re-done if we keep this particular caravan for a few more years.

2018 Volvo V90 and 2018 Swift Sprite Quattro EB

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My 2019 Swift dealer special (which is a glorified Sprite Major) is the same, they have used the cheapest foam available to mankind. They compress to nothing and have been very uncomfortable from day one. I'm about to have them re-foamed at an upholsters at my expense, but only after I have recovered from the £700 bill from replacing the caravan mattress that must have been made from the same awful foam.

 

 

Edited by JCCD
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Our 2019 dealer special has same problem. Dealer has other cases and has been referred to Swift. I complained and wth the dealers assistance got them returned to the manufacturers for inspection. They checked and said they met the Swift specification so were ok. I have said that the specification is therefore inadequate.

Dealer has been excellent and with their agreement I will be arranging for the cushions to be refilled properly when I get a chance. Lots of trips arranged at the moment.

Frank

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Posted (edited)

Thanks for the replies. Our previous 2016 dealer special Sprite was fine albeit that had uprated upholstery from the Conquerer or similar. As you say pfr, meeting the spec isn’t the point if that spec is inadequate and not fit for purpose. The initial trips with the van were at a time when the weather was warm and rarely sitting in the van. The weather during the last trip in Ssptember turned much cooler so brought the problem to the fore with more use of the seating. After a few days it was so compressed, being sat down was uncomfortable. 
JCCD, the mattress in our Sprite and Eccles are Duvalay so nothing to do with the upholstery suppliers. I accept we seem to be unusual in finding them very comfortable But then again we prefer a firm mattress. In fact we often sleep better in the van than at home! 

Edited by Flatcoat888
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The same problem exists with Baileys caravans! We are on our third set of seat cushions! All under warranty!

2019 Bailey Platinum (640) Phoenix from Chipping Sodbury caravans, towed by our  2017 my Discovery Sport!

 

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As a temporary measure whilst away we have turned the cushions back to front so that the soft knee roll is against the wall. This feels firmer and better to sit on although does not look as good. 

Frank

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Our 2019 Eccles has been fine so far.  Seats are firm and hold their shape and support.  The usual hardness that new foam is like.
Our Duvalay bed on the other hand has been a concrete pad.  We added a 50mm memory foam pad on top, and even then it did nothing.
However on our last trip away the mattress is more comfortable, and we now have great nights sleep.
 

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  • 2 weeks later...

Just replaced our awful Duvalay mattress with a Jonic mattress which is more comfortable than our mattress at home. Not cheap though at £700 but a very nice mattress. 
 

Next upgrade is getting the awful seat cushions refoamed. 

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4 minutes ago, JCCD said:

Just replaced our awful Duvalay mattress with a Jonic mattress which is more comfortable than our mattress at home. Not cheap though at £700 but a very nice mattress. 
 

Next upgrade is getting the awful seat cushions refoamed. 

I am currently looking at getting quotes to have seat cushions refoamed. Be interested to know if you find a good firm for the job.

 

Frank

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We had the same problem with our previous Bailey Barcelona and whilst the dealer was happy to replace them under warranty, it would have been a like-for-like replacement, so the problem wouldn't have been solved. I went to a local upholstery firm in Bridlington who specialise in caravan upholstery and had them replace the filling with a top quality upholstery foam with a 10 year life expectancy.  They told me that the poor quality foam was a problem they saw across all makes of caravan.

It cost me £250 and the job was done in 48 hours and it transformed the seating - but bear in mind the replacement is going to be a lot heavier than the original.

VW Touareg Escape towing a 2018 Knaus Starclass 695

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I suspect we will end up in the same situation. It is less a failure and more of not fit for purpose. The upholstery in our previous Sprite dealer special was excellent. 

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  • 1 month later...

We had the two front seat cushions refilled with a better quality firm foam yesterday. The work was done whilst we waited by Regal Furnishing in Ilkeston. The results are excellent and the cushions now feel as they should have done from new. Our dealer Salop Leisure has agreed that we could arrange the work and they are covering the cost which was £240 +vat. Swift have apparently not yet responded to the dealer regarding the problem but I am pleased with the outcome and the way in which our dealer has dealt with it.

 

Frank

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42 minutes ago, pfr said:

We had the two front seat cushions refilled with a better quality firm foam yesterday. The work was done whilst we waited by Regal Furnishing in Ilkeston. The results are excellent and the cushions now feel as they should have done from new. Our dealer Salop Leisure has agreed that we could arrange the work and they are covering the cost which was £240 +vat. Swift have apparently not yet responded to the dealer regarding the problem but I am pleased with the outcome and the way in which our dealer has dealt with it.

 

Frank

An excellent result - couldn't have asked for more than that.  Our dealer never even offered.

VW Touareg Escape towing a 2018 Knaus Starclass 695

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I hope Glossops are equally generous...... 

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After 5 sets of replacements under warranty in my Buccaneer I paid to have them upgraded by Tockfield.

 

Ian

2018 Range Rover Sport AB,  2015 Buccaneer Cruiser.

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3 minutes ago, IanV8 said:

After 5 sets of replacements under warranty in my Buccaneer I paid to have them upgraded by Tockfield.

 

Ian

That is one reason I am now pleased that Swift did not agree to the cushions being repaired by their manufacturer. I doubt they would have used better materials. We would have paid for the upgrade ourselves if the dealer had not offered to pay.

 

Frank

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  • 1 month later...
On 24/04/2021 at 04:39, richardandros said:

We had the same problem with our previous Bailey Barcelona and whilst the dealer was happy to replace them under warranty, it would have been a like-for-like replacement, so the problem wouldn't have been solved. I went to a local upholstery firm in Bridlington who specialise in caravan upholstery and had them replace the filling with a top quality upholstery foam with a 10 year life expectancy.  They told me that the poor quality foam was a problem they saw across all makes of caravan.

It cost me £250 and the job was done in 48 hours and it transformed the seating - but bear in mind the replacement is going to be a lot heavier than the original.

What company did you use and are you still happy with the outcome?    We’re thinking of doing the same with either Regal or Tockfield but Bridlington is closer!  

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54 minutes ago, Cherokee2015 said:

What company did you use and are you still happy with the outcome?    We’re thinking of doing the same with either Regal or Tockfield but Bridlington is closer!  

It was Ian Watson, 20 Church Green, Bridlington. They were very good to deal with and being virtually on our doorstep, it was an easy way for me to get the problem solved. We only kept the van for 3 and a half years, so I can't really comment on the longevity of the foam, but it was extremely good quality and totally different from the original. Just bear in mind, however, that it will be much heavier than the original.

VW Touareg Escape towing a 2018 Knaus Starclass 695

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We used Tockfield to refoam and recover seat and curtains….lovely job but no cheap.

 

When deciding on choice of foam, their basic foam is the one supplied to the caravan manufacturers. They told me that they only guarantee 2year life on that foam! We chose their middle grade that guaranteed for 7 years.

Edited by ericfield
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On 13/04/2021 at 09:35, PR1 said:

The same problem exists with Baileys caravans! We are on our third set of seat cushions! All under warranty!

 

We’re yours made by Leisure Furnishings? Just got mine back from them following me lodging a warranty claim as I thought they had gone “flat” on the parts we sit on, they have “tested” them and apparently there  is nothing wrong with them  :blink:

 

I have a sort of pal in the furnishings trade, he reckons any sort of foam loses its “spring” to the tune of about 20% over time! 

Experience is something you acquire after you have an urgent need for it.

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On 17/07/2021 at 11:36, richardandros said:

It was Ian Watson, 20 Church Green, Bridlington. They were very good to deal with and being virtually on our doorstep, it was an easy way for me to get the problem solved. We only kept the van for 3 and a half years, so I can't really comment on the longevity of the foam, but it was extremely good quality and totally different from the original. Just bear in mind, however, that it will be much heavier than the original.

Thank you - will investigate or alternatively use Tockfield as Derby isn’t too far either and they say they’re done in a day.  

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