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Problem getting rear camera to work


Ashley63
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I have a 2018 Swift Elegance 650 but I cannot get the rear camera to work or find the wi fi for it ? Anybody know where the SIM card is in the caravan ? 

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  • WispMan changed the title to Problem getting rear camera to work

 A rear view camera doesn’t have a SIM card! They communicate with the display either by wire or by Wi-fi ! 

I don’t think your caravan came with a camera from new so it’s almost certainly an aftermarket fit. You need to do a bit of searching to see if it’s cable or Wi-fi. Don’t forget that it also requires a power supply so don’t confuse that with any video carrying cable. 

Experience is something you acquire after you have an urgent need for it.

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Hi

The 2018 Swift Elegance was fitted with Reversing camera high up on the rear panel just below the high level stop light.  I believe that the connection from the camera drops down behind the rear panel to a point between the number plate lights where there is an access hatch to allow access to the Bluetooth transmitter.  You should also have a dedicated receiver and screen for mounting in the car.  There have been many complaints about the operation of this system a nd its poor performance.  I would suggest that you contact Sargent Electrical in Beverley as they supply the product to Swift.  They are very helpful.

 

Dave

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Hi Dave

yes I have the receiver and screen and found the transmitter but do not seem to have any sort of signal ie Bluetooth  for the receiver to connect to .Even when the van is connected to my car .

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I might be a bit out of my depth here but fwiw - when supplied new the rear camera should have been coordinated with the screen so should be ok. However, when I had a new rear panel fitted to my van last year, they refitted the original camera but I couldn’t make it work - after a lot of hassle we eventually found that the mechanic had made the connection on his smart phone, I don’t have a smart phone so had to have it reconnected by the WiFi.  Please don’t ask me for any more info, just offering this in case it helps. Good luck.

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I take it you are trying to connect to the camera with the supplied LCD Monitor and the car connected to the caravan via the 13pin plug, once the car is started the camera powers up automatically.  You should have the "Sargant Rear Camera  Booklet" good luck with that. I have to admit actually connecting the monitor to the camera is a little tricky at first , the first part connecting the initial WI FI connection should have been completed if not see section in booklet then it should be a case of selecting the camera icon to connect.

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Hi Ashley, Its a quirky setup the Sargent rear view camera. For a start you not only need to be connected but you also need to be engine running as the camera is powered from the fridge feed. For this reason the engine running feed must be on your tow car. 

Have a read of page 137 link here. Sargent also have info here - Hope that helps.

Cheers, Martin

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1 hour ago, MartinJB said:

Hi Ashley, Its a quirky setup the Sargent rear view camera. For a start you not only need to be connected but you also need to be engine running as the camera is powered from the fridge feed. For this reason the engine running feed must be on your tow car. 

Have a read of page 137 link here. Sargent also have info here - Hope that helps.

 

Ah ha!! 

 

Maybe you have identified the issue because if the tow car is fitted with a “smart” alternator it’s not at all uncommon for it not to push out enough to trip the relay that supplies the fridge with 12 volts.

Experience is something you acquire after you have an urgent need for it.

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If the 2018 Elegance is anything like my 2017 Eccles then the fridge is wired directly to the C44 fuse board at the front.

 

That said I was getting 11.2v at my fridge so I have installed a Sterling Wildside and bypassed a lot of the original wiring so now it works as expected when on 12v. This may well be the problem why the camera in this case doesn't work?

 

I think the problem is, was on mine, that there are multiple looms connected together, it doesn't take many bad connections to drop the voltage.

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What I was referring to is  not the wiring on the caravan but the possibility of a smart alternator on the tow car and they can cause all sorts of issues with caravan fridges not cooling whilst being towed (it appears the fridge cooling circuit is where these cameras pick their feed up from)

Edited by Mr Plodd

Experience is something you acquire after you have an urgent need for it.

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I totally agree with you Plodd, the point that I was trying to make was, in my case, although I have a “smart alternator” and have almost 13v at the 13-pin socket and at the C44 fuse box, It was the poor wiring inside the caravan that dropped the voltage to the fridge, this is something maybe the OP should also consider.

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12 minutes ago, Harrib0 said:

I totally agree with you Plodd, the point that I was trying to make was, in my case, although I have a “smart alternator” and have almost 13v at the 13-pin socket and at the C44 fuse box, It was the poor wiring inside the caravan that dropped the voltage to the fridge, this is something maybe the OP should also consider.

 

Fairy snuff! And yes I agree with you ! 

Experience is something you acquire after you have an urgent need for it.

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Looking at the link provided by Martin B (very good as always!) Maybe the "Wifi" has been changed from its default settings?

 

OP doesn't say if this is a "new to them" van or not?

 

 

Assuming there is 12v to the fridge power connection and the camera is working ok, it may be worth following this?

 

Quote

Press the settings button to change the network name and password. When the information is
changed the connection to the transmitter will be lost and you will need to reconnect the WiFi using
the initial WiFi setup process but this time using your new network name and password.


If something goes wrong with this process the transmitter can be reset back to the factory settings.
To do this access the transmitter (located above the number plate under the black panel) and with
the transmitter powered up, press the reset button. The network name will be reset to WIFI_AVIN
and the password to 12345678.

 

Then turn on the monitor and scan for the wifi network called WIFI_AVIN and connect

 

 

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On 28/01/2021 at 14:30, Mr Plodd said:

What I was referring to is  not the wiring on the caravan but the possibility of a smart alternator on the tow car and they can cause all sorts of issues with caravan fridges not cooling whilst being towed (it appears the fridge cooling circuit is where these cameras pick their feed up from)

I don’t seem to have the fridge working when 12v is connected . Car is a Porsche Macan so I have no idea if it has a smart alternator .

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6 minutes ago, Ashley63 said:

I don’t seem to have the fridge working when 12v is connected . Car is a Porsche Macan so I have no idea if it has a smart alternator .

I had the same problem on a VW a few years back, VAG didn't used to wire the tow-bar (PIN 10 & 11) for the engine running as standard and has caught a few out! is it a factory fitted tow bar?

 

Once you sort that it will no doubt launch the camera into life :-) 

Edited by MartinJB

Cheers, Martin

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15 minutes ago, Ashley63 said:

I don’t seem to have the fridge working when 12v is connected . Car is a Porsche Macan so I have no idea if it has a smart alternator .

 

12 minutes ago, MartinJB said:

I had the same problem on a VW a few years back, VAG didn't used to wire the tow-bar (PIN 10 & 11) for the engine running as standard and has caught a few out! is it a factory fitted tow bar?

 

Once you sort that it will no doubt launch the camera into life :-) 

 

Along with Martinjb’s comment I think you might have found the source of your problem! 

 

Might be worth running a 12v feed directly to the camera to see if it then functions as it should?

Experience is something you acquire after you have an urgent need for it.

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Yes it’s a factory fitted deployable towbar . I’ll have to get it checked .

thanks guys

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If you want to follow Mr Plodd's suggestion of checking the actual camera function this is very easy to do.

Two screws gains access to the unit, which on our 2019 van has standard 12V DC power connectors which just unplug. If you have a plug in adapter you could access and power up the camera in no more than a couple of minutes.

As an aside, I moved the WiFi transmitter from above the rear number plate at the very back of the 'van to the very front. Not surprisingly that improved reception!

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13 hours ago, Ashley63 said:

Yes it’s a factory fitted deployable towbar . I’ll have to get it checked .

thanks guys

 

 

Try a simple thing first .. take a good look at the 13 pin socket on the car ... and check that all 13 "holes" have the metallic receptors fitted. My Audi factory fitted towbar came with two of these sockets missing .. as the continentals don't have fridges, Audi don't fit them unless SPECIFICALLY asked. :(  A local towbar experts fitted the two missing items, wired through to the control module and all works perfectly... fridge now powers up as it should !

 

As already said .. that useless rear view camera (mine is in the box somewhere in the attic) and even more useless "sat nav" use the fridge circuit for power.

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1 hour ago, OmegaV6 said:

. as the continentals don't have fridges

 

Yes they do !!!!

The difference is that they tend to only use gas or mains electric , they do not use the 12v option.

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  • 4 months later...

How to connect and operate camera:
Rear camera works on fridge circuit as stated above Factory fit German tow bars with missing  pins 10 and 11 can have a two wire addition with relay and maybe new 13 pin plug fitted by tow specialists. 
1. When power is connected to tow car, turn on  power to 5” screen. 
2. When powered up, Go to settings and slide WIFI button to right to turn on . Will go blue. Note WIFI on , not Bluetooth .
3. The camera broadcasts its own WIFI signal either “WIFI AVIN “ or “WIFI AV” select and first time only type in password (12345678). tick remember.

4. To view the camera live stream, return to Home Screen  (house icon) and select one of the two camera icons. 
The picture should display . 
The quality isn’t great and although the camera is angled down for reversing, it is good for showing clearance when  changing lanes. Picture can freeze. Just toggle between the sat nav screen then back to camera and should refresh streaming.

The apps are also available to download from AppStore’s to connect to mobile phone. 

SatNav function can be set up in lorry mode and adding your outfit dimensions and weight should avoid narrow roads snd steep inclines. It will also warn of lower max speed limits.

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