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This week my regular repeat prescriptions were not delivered, so I rang my chemists, Boots, to see why.  They  informed me that they have cut back on staff and also reduced the remaining staff’s hours, and therefore their delivery service has been drastically curtailed. I asked why I hadn’t been informed and the reply was “there’s too many of you to contact” !


However, they did give me a number to ring which I was told was our village’s local volunteers. But when I rang it turned out to be the call centre for the Royal Voluntary Service in Berkshire. 
 

The RVS were extremely helpful, and said that yes they could definitely organise medical deliveries, and pretty-well anything else I needed doing, such as food shopping (he said that they drew the line at taking a pet python to the vet though, which is something they’d actually been asked to do!).
 

Within about 10 minutes I was contacted by a lady who lives only about ¼ mile from me, and she will be collecting the tablets today. She seemed very pleased to have a job to do as she’d been waiting for about 6 weeks for the phone to ring!

 

So if any of you require any help of any kind, or have relatives, friends or neighbours who need assistance - then I’d definitely recommend getting in touch with the RVS. They’ve apparently got ¾ million volunteers on standby. 
 

For the RVS phone 0808-196-3646 or go to their website https://www.royalvoluntaryservice.org.uk/.

 

John

 

PS, at a time like this I do wonder what Boots are thinking when every on-line supermarket, Amazon, Curry’s, etc, etc are taking on thousands of extra delivery staff.  I’d like to say I won’t be using them again, but with only 2 chemists in town, and both operated by Boots, I don’t really have a choice.

 

 

 

Edited by Johnaldo
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36 minutes ago, Johnaldo said:

This week my regular repeat prescriptions were not delivered, so I rang my chemists, Boots, to see why.  They  informed me that they have cut back on staff and also reduced the remaining staff’s hours, and therefore their delivery service has been drastically curtailed. I asked why I hadn’t been informed and the reply was “there’s too many of you to contact” !


However, they did give me a number to ring which I was told was our village’s local volunteers. But when I rang it turned out to be the call centre for the Royal Voluntary Service in Berkshire. 
 

The RVS were extremely helpful, and said that yes they could definitely organise medical deliveries, and pretty-well anything else I needed doing, such as food shopping (he said that they drew the line at taking a pet python to the vet though, which is something they’d actually been asked to do!).
 

Within about 10 minutes I was contacted by a lady who lives only about ¼ mile from me, and she will be collecting the tablets today. She seemed very pleased to have a job to do as she’d been waiting for about 6 weeks for the phone to ring!

 

So if any of you require any help of any kind, or have relatives, friends or neighbours who need assistance - then I’d definitely recommend getting in touch with the RVS. They’ve apparently got ¾ million volunteers on standby. 
For the RVS phone 0808-196-3646 or go to their website https://www.royalvoluntaryservice.org.uk/.

John

PS, at a time like this I do wonder what Boots are thinking when every on-line supermarket, Amazon, Curry’s, etc, etc are taking on thousands of extra delivery staff.  I’d like to say I won’t be using them again, but with only 2 chemists in town, and both operated by Boots, I don’t really have a choice.

Helpful info.  We gave up on Boots a long time ago as no fun driving 14 miles to collect a prescription only to be told that they cannot hand it over as pharmacist was away on lunch.  Luckily now we can collect from our surgery.

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I use on-line prescription ordering, I leave a note for the GP Practice to forward the prescription to my local pharmacy.

 

I have requested that our local pharmacy delivers all precriptions to our house, and most often I receive the prescription a day or two after placing the order, there are no deliveries made on a Sunday.

It is an excellent and reliable service and is free of charge, as are the prescriptions.

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I have been one of the volunteers since the request went out over 6 week ago. I use the My GP online to make appointment,  request prescriptions etc

Edited by Guest
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WE're volunteers-only had one job so far-bit of shopping for someone in the village but now get his paper daily for him too as he was missing it-nice to be able to help!  The signal is bad round here though and we missed 2 calls yesterday-felt really guilty but if the phone doesn't get a signal the message comes through at the same time as you turned down this job-which of course we didn't-mind there are a lot who have volunteered and they didn't message us back!

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Been an RVS/NHS volunteer since the start of April, and have had half a dozen “alerts” so far.  
 

Four have been for prescription collection, but the other two had no idea why I was contacting them. Even so, I had a long chat with both as they were self-isolating and were quite pleased to have someone to Talk to.

Edited by robloasby
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OH ordered her prescription on line and two days later I went to collect it from the surgery as I normally do, only to find the doors locked, but with a receptionist talking to another patient through the glass doors.  Once she'd finished, she asked what I wanted and went to get the prescription.  She came back and said that it had been sent to a pharmacy near where I live.  I said that I never use that pharmacy as it is painfully slow and what about next time.  She said to wait and came back with two more prescriptions for the coming months, which she slid under the doors to me..

 

So, off I set to the slow pharmacy, only to join a queue in which I was 15th.  An hour later I got into the pharmacy, said that the prescription had been sent there and gave my wife's name.  I had to spell our surname 5 times!  Eventually the prescription was found and was told to wait while they got it together.  After 20 minutes they had got all but one item and I could come back in a day or two to collect it. but I'd have to join the queue again!

 

Do you deliver I asked.  Yes, but it will be a week ,came the reply.  That's OK, do that then.

 

The due date came and went, so I left it another day before I phoned, but their phone was continually engaged.  I tried on line, filled in their contact form with all the details required, only to get an automated reply saying that they were no longer doing deliveries - nice of them to tell me!

 

Anyway, on a Saturday morning I contacted the RVS and within 15 minutes a local volunteer rang back, confirmed the detail and went off to the pharmacy to collect the missing item.  An hour or so later, he delivered it to our door and was happy to have been of assistance.

 

A top service from top people.   It's unlikely that we  need to use them again, but it's nice to know that they are there if we do.

 

https://www.royalvoluntaryservice.org.uk/?gclid=EAIaIQobChMIo6LQ-tyh6QIVG-ztCh1Z-QClEAAYASAAEgK37vD_BwE

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