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SimonM

Damp VIP 575

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My 2019 VIP  575 has just had its first service and damp was found in the lower offside wall. The technician believes damp has got in through the awning channel. It is now booked in with the dealer to have the damp sorted out. 
 

This  is my eighth ‘van in nearly 40 years of caravanning and this is the first time I have had damp in any of my ‘vans. 
 

It is so disappointing when you buy a new ‘van for a significant amount of money and damp is found when it is only 12 months old! 


Coachman VIP 575 2019

SEAT Tarraco Excellence First Edition Plus 4Drive Auto 2.0 TDI

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Commiserations. Just had ours sorted after miss fired screw punctured the omnivent upper casing allowing water in......took 2yrs+ before it became visible.

I suspect yours will also be a manufacturing fault.

20191219_142710.jpg


. .....still feel like that some days. :) But not when D4 is hooked up to Commodore.

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Well that's cheered me up no end - I've  just booked my 2019   545 in for its first service.

 

Seriously I do hope yours gets sorted properly and quickly Simon.

One comment though.  I read on another forum that an owner with a 2018 575 had damp and was told that ingress can't occur via the awning rail alone as it sits over a bonded seam.   Please keep us posted.

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7 minutes ago, CJ1149 said:

Well that's cheered me up no end - I've  just booked my 2019   545 in for its first service.

 

Seriously I do hope yours gets sorted properly and quickly Simon.

One comment though.  I read on another forum that an owner with a 2018 575 had damp and was told that ingress can't occur via the awning rail alone as it sits over a bonded seam.   Please keep us posted.

They are bonded, in the main, but they do clip on in places and these clips could be a source of water ingress if the bonding/sealing hasn’t been done comprehensively. I took this photo on the Factory Tour last Sept.

 

4A8ED54D-E8B0-4433-A1E5-70532919716D.jpeg

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2019 Ford Kuga 2. 0 (150 bhp) AWD Manual and 2017 Coachman Pastiche 565.

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Posted (edited)

Our 2011 Elddis caravan had damp at about 3 years old at the front top right and that was fixed under warranty by replacing the awning rail as well as the damaged wood but the construction method was probably different to your caravan being pre Solid and other more recent methods.

Edited by Paul1957

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16 hours ago, CJ1149 said:

I read on another forum that an owner with a 2018 575 had damp and was told that ingress can't occur via the awning rail alone as it sits over a bonded seam.   Please keep us posted.

 

I wouldn't take notice of this comment, a caravan can leak where ever there is a join, just depends on how well it was sealed at the factory

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Where the "technician believes" the leak is is almost irrelevant! It is merely the starting point for the investigation that has to precede the fix.

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That's a useful photo Glen.   Awning rail not just "stuck" on then.

 

Stevan - fair comment but  "via the awning rail alone" is relevant within context.

 

It's good to know the OP's  damp was spotted early anyway. 

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Posted (edited)

I thought being glued together damp was an impossibility.

On my 2016 Pastiche 575 at the lower offside is the Alde vent, then inside boiler. Could either of these be the cause?

Damp or damp reading?

Edited by Wellys and Mac

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7 minutes ago, Wellys and Mac said:

I thought being glued together damp was an impossibility.

On my 2016 Pastiche 575 at the lower offside is the Alde vent, then inside boiler. Could either of these be the cause?

Damp or damp reading?

Even the slightest break in the glue layer can cause a leak, as can any impurity on the surface causing the glue to fail to stick.

The seal round the vent could also cause a leak if there was a failure or break in the sealant layer.

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I am afraid that the glue has to be correctly applied to be watertight just like sealant on other makes and given speed is often put ahead of quality in the industry, leaks if not the norm are common to the different makes looking at the forums. Given the cost of rectification you would have thought it was cheaper to get it right but apparently not.

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So, the update.  The NCC Approved technician took a reading of 40 of the damp area when he serviced the van.  His advice was to take the 'van  back to the dealer for action.  

 

I took it to the dealer who said they could get a reading of no more than 25.  They did however confirm that any reading over 15 should be monitored.  The dealer said that there should be an obvious outward sign of damp on a reading of 40.  The NCC technician said there was a tide mark.  The dealer could find no tide mark.  

 

The dealer reminded me that there is a 10 year bodywork guarantee on a new Coachman and they were happy for me to pop into the dealership when I was passing and they would monitor the area closely.  

 

Should I be happy with this advice? 


Coachman VIP 575 2019

SEAT Tarraco Excellence First Edition Plus 4Drive Auto 2.0 TDI

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It is possible for a reading of 40 to be the result of short term condensation on top of a longer term 25, add to that one of the meters not being as accurate as it should be.

I suggest regular monitoring of that area and buy your own meter! 

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27 minutes ago, Stevan said:

 

I suggest regular monitoring of that area and buy your own meter! 

 

Think I saw a damp meter at Aldi will check on next visit, if they one are they any good?


Regards, David
Ford Kuga ST line 2ltr. Diesel 2017,  Bailey Pursuit 11 400/2 2018, Emove em303 motor mover, Hyundai 1000i Generator.

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A few on here use a Brennenstuhl meter, £20.39 from Machine Mart. I got one for less on -line but when the postage was included it cost a bit more https://www.machinemart.co.uk/p/brennenstuhl-moisture-detector-md/?da=1&TC=GS-010918680&gclid=EAIaIQobChMIkLfh8OG65wIVDbDtCh3wqQ4REAQYASABEgI3NvD_BwE

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Thanks guys!  Have ordered the suggested meter and will keep the area closely monitored!  

 


Coachman VIP 575 2019

SEAT Tarraco Excellence First Edition Plus 4Drive Auto 2.0 TDI

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So, I  checked the damp area after weeks of no rain and mostly sunshine.  I still got a reading of 25 from an area of about 9 inches square at the bottom of the wall to the right of the toilet in my rear bathroom.  Rest of the wall is reading about 10.  

 

The dealer was perfectly supportive in reminding me of the 10 year water ingress/damp guarantee.  However, he was wary about disturbing the area too soon in the quest to find the problem.  Is that a reasonable position to take?  

 

The question is how long should I leave it before I say to the dealer, "Ok, now deal with it?"


Coachman VIP 575 2019

SEAT Tarraco Excellence First Edition Plus 4Drive Auto 2.0 TDI

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That's rather an academic question at the moment Simon as both the dealership (who will need to see and review the level of damp for themselves before submitting a claim) and Coachman themselves (who will need to authorise any repair and despatch required parts) will be closed at present.   I would guess you maybe have another month at least before being able to do anything substantive to progress this towards a repair.   But I would suggest that you write to both the dealership and Coachman to notify them of the problem and your wish for it to be addressed under warranty asap.   That way it will be registered within the system.  I'm in the same boat and have had pleasant, sympathetic acknowledgements from both the dealership and manufacturer.  All I would say is don't get your hopes up for a rapid resolution once the lockdown finishes. 

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