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Breakdown / accident UK & Abroad

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Have you any breakdown / accident advice or stories concerning the  towing vehicle only  either in the UK or abroad.

 

If you had any breakdown cover did the company help or hinder?

 

 

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Our Merc broke down in France. We had a Red Pennant breakdown cover. One phone call, they did the rest with no bother: collected car and took it to local dealer, we were offered a hire car while it was there to get around but didn’t need it. Called to say it couldn’t be fixed quickly so car was repatriated back to our house ( or anywhere else I wanted) and a replacement tow car sent out which was collected when we got back. Painless and no hidden costs.

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In July this year  ( on the Thursday  before the big close down on Friday for the August  4 week holidays ) the rear brakes on our car started “ grinding “. Rang the C&CC insurance, car collected from our campsite later that morning and taken away on a trailer. Offered a hire car but not required. On the following Monday morning,  taxi sent to take us to the garage where we paid for the repair and drove away.  We were kept advised all along by the French office of the insurance company ( they were in Lyon, we in Bordeaux) 

no issues, worked well.

Considering it was the main holiday period, pleased, and surprised, all went as easy as it did.

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In 2017 while on holiday while on site one of the caravan tyres literally exploded.  Contacted Red Pennant who arrange for a fitter to come out to us to change the tyre on site.  No issue.

However as we wanted a spare tyre while travelling they arranged for us to go to a garage for a  new tyre.  We could not get a budget tyre so had to have a Michelin tyre fitted at a cost of over £100!  It seems RP are limited on who they can recommend for certain things?  We would always use RP.

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