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Structural problems with a new Elddis - anyone else??


patrkaro
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I've been unfortunate enough to find out this week that our 17 month old van has a major structural defect and has to be returned to Elddis, apparently there is a large bow in the roof, ingress of dampness,  all very disappointing!!

We bought it new and I would like to know has anyone experienced this and if so how did you get on with Elddis or indeed with any other manufacturer (that is, if the other manufacturers turn out faulty vans)

My concern is the van, will never be right and will be more of a problem in the future, hence it's not fit for purpose and they should replace it.

Any comments/HELP most welcome

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Don't forget the dealer is the person to go for...not Elddis..which is obviously how you know that it needs to be returned to factory. The fact that it has already been accepted by Elddis is actually a plus point,believe it or not!

 

There are hundreds of comments in these pages on this and similar problems, most UK manufacturers I am afraid.

 

geoff

Kia Sorento KX-1 CRDI 4WD towing an Elddis Affinity 530

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Agree with shipbroker.

If you have the Stargazer roof as we have on our Buccaneer they are noted for roof sag and water pooling around them. It does on ours and for that reason I store the van nose up. We have not had damp penetration however.

Interesting that the factory are having it back. I have not heard of that before and it will be important to know what they are proposing to do about it. If it's just take out and reseal the Stargazer then that's one thing but if this is to lead to other structural alterations then that would be important for owners to hear about.

Please keep us posted.

Good luck.

Graham.

. .....still feel like that some days. :) But not when D4 is hooked up to Commodore.

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Your purchase was with the dealer and it is up to them to liaise with manufacturer,if necessary. There are dozens of examples, I am sorry to say,within the CT Forums, of similar problems and I am sure that those with more experience and expertise will be along soon to quote chapter and verse on the legalities.

 

geoff

 

p.s. Have you read the Elddis section where you will find other examples?

Edited by shipbroker

Kia Sorento KX-1 CRDI 4WD towing an Elddis Affinity 530

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Geoff is right - the problem with your van is not with Elddis but with your supplying dealer. You can only deal direct with them.

Graham

Unless otherwise stated all posts are my personal opinion 

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This issue is right across the Elddis range of caravans and includes the Buccaneer range.  As pointed out the issue is with the supplier and not the manufacturer.  Seems the issue is only with the stargazer type skylight.  Fitting them was a step backwards.  BTW I got written confirmation from Elddis that the roof is strong enough to support extra weights like an air con and a satellite dome.

I think Lunar caravans have a similar issue with their star gazer plus on the Lunar you cannot fit an air con as the roof is too weak.

 

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  • 9 months later...

yes us . We have the same problem

 Elddis chatsworth 840 2019 model.

 

Its a right mess. In the process of returning caravan.

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12 hours ago, barry hayes said:

20200613_213803.jpg

Trying to work out where that pic is in the interior?

 

Its enough to put you off caravaning, almost ...

 

Feel for you Barry :(

Tow car -  2019 MY20 G01 BMW X3 xDrive 20d M Sport 

Caravan -  2017 Compass Camino 660                               

85% On The 'Ratio'

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That appears to be bowing upwards and pulling away from the furniture, quite different to the stargazer 'dip' described in posts above.

 

How very odd! Hopefully the dealer will meet his obligations.......

 

Jim

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Its the top of the fridge/microwave locker in between the kitchen and the bed. The roof could have delaminated loosing the structural integrity. There are not many cross braces across the roof and slots in the foam to provide wire routing which reduce the adhesive contact area. 

Could be a new roof if thats the case

Edited by Benny65
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Swift had a similar problem (but not QUITE that severe) caused by differential expansion.  In the heat the aluminium outer skin expanded, but the GRP inner didn't and caused it to bow outwards.  Possibly with Swift using screws it prevented it to some degree whereas Elddis adhesives don't?

2018 Volvo V90 and 2018 Swift Sprite Quattro EB

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I've just decided I'm not going to look at a new twin axle Elddis now...

 

I hope you get this sorted hassle free.

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