mprcomp Posted March 10, 2019 Author Share Posted March 10, 2019 It's just what I got back in an email their complains policy stated this. You think it's worth ringing up and asking where we are at with this at present. I also wonder at what point should contact Adria although appreciate it's the dealer the contract is with. Quote Link to comment Share on other sites More sharing options...
Durbanite Posted March 11, 2019 Share Posted March 11, 2019 You had already complained about the damp so not need to give them 10 days and why should you be chasing them for an answer. Your letter is probably still lying in an In tray waiting for someone to pick it up and then they will tell you to wait another 10 days and so it will go on and on. You need to take decisive action now and not later! What can Adria do as they are not involved? If you paid anything even a small deposit using a credit card have you started the S75 ball rolling? If some is on finance have you notified the finance house? Quote Link to comment Share on other sites More sharing options...
Benny65 Posted March 11, 2019 Share Posted March 11, 2019 On 09/03/2019 at 15:22, Mr Plodd said: Out of interest I have just (as in the last few minutes) gone out and tested the exposed (as in not covered by any vinyl etc) floor of my six week old caravan with a damp meter. The reading is several locations was the same at................. 10% Andy 10 to 15% is what I would expect inside the van even in winter. At 20% it suggests a leak although not a large one. Its common for Caravan Dealers to use fan heaters to dry the damp area out rather than dehumidifiers as the fixed vents in the van negate the action of the dehumidifier. Quote Link to comment Share on other sites More sharing options...
mprcomp Posted March 11, 2019 Author Share Posted March 11, 2019 Well, I rang them today and asked what was happening. The person didn't say much but would be back in touch by the end of the week. Said they had also told Adria what has been happening. I suspect it will be an offer to repair it quickly. Said was following NCC procedure that they are a member of and contacting a solicitor for advice. Quote Link to comment Share on other sites More sharing options...
Mr Plodd Posted March 12, 2019 Share Posted March 12, 2019 They have already had the opportunity to repair the (pretty serious) fault and, from what has been said, it would APPEAR that the repair has been ineffectual. I think its time time to write them a very nice letter detailing the chronology of what has happened and state in no uncertain terms that you are rejecting the caravan. HOWEVER before that I would urge you to speak with a solicitor (one who specialises in consumer law, not a divorce lawyer!) just to check that you have done everything correctly (so the dealer doesn’t have a get out!) Good luck and do keep us posted. Andy 1 Quote Experience is something you acquire after you have an urgent need for it. Link to comment Share on other sites More sharing options...
Durbanite Posted March 12, 2019 Share Posted March 12, 2019 15 hours ago, mprcomp said: Well, I rang them today and asked what was happening. The person didn't say much but would be back in touch by the end of the week. Said they had also told Adria what has been happening. I suspect it will be an offer to repair it quickly. Said was following NCC procedure that they are a member of and contacting a solicitor for advice. It is NOT your problem that they want to deal with Adria or NCC or speak to a solicitor which they shoudl have done the moment you gave them written notice that you were rejecting the caravan. I did warn you in an earlier post that the dealer will play for time. Your contract is with the dealer and it is of no concern to you what Adria, NCC or their solicitor decide either way. You have been given good advice but seem to be ignoring it and allowing the dealer to walk all over you. We have been there and got the T shirt! Apologies for the tone of my post, but I like others do not like to see people being misled by their dealer if they have a genuine issue. 1 1 Quote Link to comment Share on other sites More sharing options...
mprcomp Posted March 14, 2019 Author Share Posted March 14, 2019 Well, they came back saying they will fix wallboard as a gesture of goodwill as Adria say that it shouldn't have been damaged as part of this. I have therefore sought legal advice on this which doing on Monday and then the next steps are to take it from there. They did over a PX price on van towards a brand new Adria Tamar which I said wasn't fair on me trying to find 5K towards new prices. Quote Link to comment Share on other sites More sharing options...
Woodie106 Posted March 14, 2019 Share Posted March 14, 2019 2 hours ago, mprcomp said: Well, they came back saying they will fix wallboard as a gesture of goodwill as Adria say that it shouldn't have been damaged as part of this. I have therefore sought legal advice on this which doing on Monday and then the next steps are to take it from there. They did over a PX price on van towards a brand new Adria Tamar which I said wasn't fair on me trying to find 5K towards new prices. Stick to your guns & ask for your money back. It's their problem not yours. I wouldn't be accepting repairs 'as a gesture of good will' They are taking the mickey with that offer & I'd be telling them they could poke that were the sun doesn't shine! I know it's easy for us lot to say & harder when it's you dealing with them, but please stand your ground & say NO, I want my money back. Quote I refer you to the Rt Hon Member for the 19th Century.....................pictured just to the left of your screen.................. Link to comment Share on other sites More sharing options...
baddon Posted March 14, 2019 Share Posted March 14, 2019 Disgusted your having this bother, especially as most Adria owners (myself on my second) will happily expound the fact that damp is rare in an Adria. Their stubbornness is NOT helping the brand and Adria should be aware that this is being discussed on a busy caravan forum and its having a negative effect on not just prospective customers BUT also existing ones like me. You DESERVE a refund or replacement new van, NOTHING less and some compensation for the hassle to date to boot. I wonder if you started to Talk about not just your refund BUT compensation for the stress and effort you have put in to resolving their problem would they suddenly decide that a refund was a best outcome for them!! Good luck. Quote Link to comment Share on other sites More sharing options...
peterjohn Posted March 15, 2019 Share Posted March 15, 2019 "You DESERVE a refund or replacement new van, NOTHING less and some compensation for the hassle to date to boot. I wonder if you started to Talk about not just your refund BUT compensation for the stress and effort you have put in to resolving their problem would they suddenly decide that a refund was a best outcome for them!!" I totally agree, A minimum of a straight swop for a brand new one is what should be offered as well as compo for distress. however, I can understand why you would want your money back, as others have said, stick to your guns, you will win, it’s just their way of trying to minimise their expenses.?.....".Peter Quote Peter and Sandy pulling a 2016 Coachman VIP 565 with 2016 Ford Kuga 2. 0. 180 ps. Titanium Nav. Retired and loving it. Link to comment Share on other sites More sharing options...
Durbanite Posted March 15, 2019 Share Posted March 15, 2019 17 hours ago, mprcomp said: Well, they came back saying they will fix wallboard as a gesture of goodwill as Adria say that it shouldn't have been damaged as part of this. I have therefore sought legal advice on this which doing on Monday and then the next steps are to take it from there. They did over a PX price on van towards a brand new Adria Tamar which I said wasn't fair on me trying to find 5K towards new prices. I indicated many posts ago that this will probably happen. What steps have to taken so far to validate the rejection as I do not want to repeat what others and myself have advised you to do? Have you contacted Which Legal Services if you are unsure about our advice? Quote Link to comment Share on other sites More sharing options...
mprcomp Posted March 15, 2019 Author Share Posted March 15, 2019 They know we want it replaced. I am getting legal advice from Which on Monday just to double check everything with them. At this point, I am going to ask for either brand new 2019 van or refund plus the compensation. I want to raise a section 75 but at present Which said to wait till have a full conversation on Monday with a legal advisor. 1 1 Quote Link to comment Share on other sites More sharing options...
mprcomp Posted March 15, 2019 Author Share Posted March 15, 2019 I also don't know whether I can't start sharing my experience with Adria and possibly in other places to see if they respond once starting saying issues i have had elsewhere. Quote Link to comment Share on other sites More sharing options...
Durbanite Posted March 16, 2019 Share Posted March 16, 2019 15 hours ago, mprcomp said: They know we want it replaced. I am getting legal advice from Which on Monday just to double check everything with them. At this point, I am going to ask for either brand new 2019 van or refund plus the compensation. I want to raise a section 75 but at present Which said to wait till have a full conversation on Monday with a legal advisor. You not regret contacting Which and they will give you first class advice to fight your corner. The dealer or finance house will try and wear you down but if you persist you will win as you have the legislation to back your argument and no one car argue against that! Quote Link to comment Share on other sites More sharing options...
Guest Posted March 16, 2019 Share Posted March 16, 2019 18 hours ago, mprcomp said: I also don't know whether I can't start sharing my experience with Adria and possibly in other places to see if they respond once starting saying issues i have had elsewhere. Dont be tempted to “air your dirty washing in public”. Stick with the facts and evidence, use all the good advice available, use the Consumer Rights Act and follow the well trodden legal path to a satisfactory resolution. 2 Quote Link to comment Share on other sites More sharing options...
mprcomp Posted March 16, 2019 Author Share Posted March 16, 2019 Thanks for all advice. Went to check on it today are readings are now 25% so it's clear the repair isn't working to stop water getting in. Quote Link to comment Share on other sites More sharing options...
mprcomp Posted March 18, 2019 Author Share Posted March 18, 2019 Thanks for all the advice. Talked to Which and they were really helpful telling me key points to mention CRA law and the 6-month rule. I have replied asking for a full refund with reasons I am entitled to that due to the repair of damp not working as it's going up again and other reasons. I will see what they come back with. Also been advised to raise a section 75 with credit card company for the 15K under the same reasons as they are jointly responsible and see what happens next. Quote Link to comment Share on other sites More sharing options...
Durbanite Posted March 19, 2019 Share Posted March 19, 2019 13 hours ago, mprcomp said: Thanks for all the advice. Talked to Which and they were really helpful telling me key points to mention CRA law and the 6-month rule. I have replied asking for a full refund with reasons I am entitled to that due to the repair of damp not working as it's going up again and other reasons. I will see what they come back with. Also been advised to raise a section 75 with credit card company for the 15K under the same reasons as they are jointly responsible and see what happens next. If you use S75 you should be raising it for the full amount of the caravan and not just what you paid using the Credit card. Which would have told you this anyway. 1 Quote Link to comment Share on other sites More sharing options...
mprcomp Posted March 28, 2019 Author Share Posted March 28, 2019 Sent response back on 18th and now told dealer won't get back till next Thursday. What other steps can I take to get them to sort it out quicker? I am losing out on being able to go away in the van. It looks like the Easter holidays are going to be lost as well due to slowness. Quote Link to comment Share on other sites More sharing options...
smino0_1 Posted March 28, 2019 Share Posted March 28, 2019 10 minutes ago, mprcomp said: Sent response back on 18th and now told dealer won't get back till next Thursday. What other steps can I take to get them to sort it out quicker? I am losing out on being able to go away in the van. It looks like the Easter holidays are going to be lost as well due to slowness. So have you rejected it? or are you going for another repair.bit confused with your last post Quote 65 volvo geartronic se nav, 2016 buccaneer cruiser, 2017 buccaneer commadore, 2018 swift kon-tiki 669 auto, 2015 range rover 3. 0 sdv6 autobiography dynamic auto Link to comment Share on other sites More sharing options...
mprcomp Posted March 29, 2019 Author Share Posted March 29, 2019 On 28/03/2019 at 17:56, smino0_1 said: So have you rejected it? or are you going for another repair.bit confused with your last post No, I have said I am rejecting it but clearly they don't want that so dragging heals about it saying need to consult legal guy who they claim has been in court. Quote Link to comment Share on other sites More sharing options...
Ern Posted March 29, 2019 Share Posted March 29, 2019 The dealer is having you on. Just reject it as you are legally entitled to. 1 Quote Ern Link to comment Share on other sites More sharing options...
Mr Plodd Posted March 29, 2019 Share Posted March 29, 2019 I fear they are giving you the run around here! There is nothing for their “legal guy” needs consulting over. There was a defect with your caravan, they attempted to repair it and failed. You have rejected the caravan and that’s the end of it. I suggest it may be time to get a little more forceful with them. Andy 1 Quote Experience is something you acquire after you have an urgent need for it. Link to comment Share on other sites More sharing options...
thebriars Posted March 29, 2019 Share Posted March 29, 2019 Can I suggest you reread Durbanite's posts. Like him I have also been through this rejection process, and you really need to be very firm and follow the legal advice. I had a very clear cut case for rejection, yet my cowboy dealer still managed to do his best to wriggle out of it, and ignore my claim of rejection. You can forget Easter, it will take a lot longer to resolve. Even after my solicitor had drawn up a contract for the return with the dealer's solicitor, the dealer did not transfer the money until the last day in the contract. All in all my case took 5 months from my first formal letter of rejection. Do keep a record of everything done and said to date, and log any future calls etc. Quote Mitsubishi ASX4 Interests, none worth mentioning. Just plain boring most of the time, and very boring the rest. Link to comment Share on other sites More sharing options...
Durbanite Posted March 30, 2019 Share Posted March 30, 2019 (edited) Please do not take this to heart but in a way it seems that you are your own worst enemy because you are too nice about it. Not your problem that they want to consult their legal team which is probably the bimbo at the next desk! You have been given very good advice by a number of posters, but it seems that you have not taken any steps to resolve the situation. Are you getting help from Which Legal Services? Have you given them in writing a letter rejecting the caravan? Have you started a S75 claim as more than enough time has passed? What have yo actually done regarding the process of rejection? We are here to help and offer good advice, but only you can progress the issue. Keep us updated. Thanks. Edited March 30, 2019 by Durbanite 1 Quote Link to comment Share on other sites More sharing options...
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