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CMC's new ESSO fuel card

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5 hours ago, Les Medes said:

I have applies for a card, not yet arrived, with regard to the PIN, can it not be changed, I have had a text yesterday to confirm price for next week @ £1. 253 for Diesel, my local Esso garage is £1. 239 !!, reading Durbanites PM and his last post I am thinking of cancelling the card as with Esso's intention of switching to Nectar, this card is no use to us at all as we collect Tesco Bonus Points that pays for our Tunnel crossings every year 

 

Same around here, our local Esso is cheaper than the quoted price sent out by text yesterday. Although it did say in the original T&C's that if the quoted text price is dearer than the forecourt price, then you would get 1p per litre off the forecourt price, so you would be paying £1. 229.

Still haven't received our card yet despite applying at the end of November, but reading the stories of people being charged twice, a lack of customer service from pump king and the ever increasing price in the weekly text, quite frankly I don't care if we never receive the card.

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Just come back from a fortnight away, got the card in the mail. The card number field in my profile is blank; is that an issue does anyone know?  Also has anyone got the 'find your nearest station' tab to work?

 

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Hi Hawkaye,

Welcome back. Glad you've got your card, I think!

My card number doesn't show up either, although I think I read somewhere that it does when you've used it?

Watch out that your PIN number has not changed as mine did after the card arrived?

No, on the Pump-King site the "find a station" doesn't work for me either.

You may find that the terms and conditions have changed from the original myessocard terms, depending on when you applied, of course:unsure:

 

I still haven't used mine yet as I'm not happy with the current way things are being handled by CMC and Pump-King, but that's me.

 

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Used mine a few times now, no issues whatsoever. Always been charged the price quoted by text, not been “double charged”.

 

Andy

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Appears to work ok for some but others are not so lucky, it appears:unsure:

 

I will wait until things calm down before I attempt to use mine, still many unanswered questions for me:rolleyes:

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On 19/01/2019 at 13:41, Llew said:

Although it did say in the original T&C's that if the quoted text price is dearer than the forecourt price, then you would get 1p per litre off the forecourt price, so you would be paying £1. 229.

 

I can't find that statement in the new T&C's. Have I missed it?

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26 minutes ago, Nilrem said:

 

I can't find that statement in the new T&C's. Have I missed it?

 

The T&C's have recently been changed, but when I applied for our card that's what was stated in the "small print".

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46 minutes ago, Nilrem said:

 

I can't find that statement in the new T&C's. Have I missed it?

Not in the T&C's. You need to look

Under Members' Offers - Esso card etc - towards the bottom, it says - 

"Saving varies based on My Esso Card special rate and Esso pump price rate. On average members will save 8p per litre on premium diesel or unleaded fuel and 5p per litre on standard diesel or unleaded fuel. In the unlikely event that the forecourt fuel prices are cheaper than the My Esso Fuel prices, members are guaranteed to save a minimum of 1 pence per litre on any fuel type."

 

Hope this helps you.

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On 18/01/2019 at 14:44, Guzzilazz said:

Received my card today, and went to my local Esso to try it, filled up with 40 litres, go to pay, and the machine comes up "Incorrect PIN", despite me checking both before and after.   So now I've paid 129. 7 a litre instead of 123. 7. .. Not happy, and to add insult, the phone isn't being answered at Pump King

I applied for one of these cards as I thought it might be handy when touring.

It duly arrived two days ago and I tried it today.

Not working, exactly the same as you, "incorrect pin".

They answered the phone and advised this problem has to be forwarded to their technical guys.

Have you had any luck getting this sorted out?

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Mine finally arrived today! Will put 10 litres in tomorrow to make sure it works!

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8 minutes ago, PR1 said:

Mine finally arrived today! Will put 10 litres in tomorrow to make sure it works!

 

PR1, just a word of caution,  better make it 15 litres as the T&C's state that the minimum is 15 litres and a maximum of 80 litres, I believe!

They charge you extra if it's below / above these levels:rolleyes:

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Another one for "find your nearest station"  when I click I get a map of France and Spain , still waiting for card to arrive

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I suspect that the sheer number of people who decided to take up this offer, in a pretty short period of time, has taken taken them more than a little by surprise.  One of the earlier text messages I had made reference to them being let down by their card producers and having a backlog in the region of 20,000 cards. I very much doubt they envisaged the scale of take up.  

 

Victims of their own success ????

 

As a reference point I applied the week before Christmas, it took about three weeks for my card to arrive. I have used it since with no issues whatsoever (yet!) 

 

Andy

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I applied on 10th December and I still haven't received my cards although I am receiving the weekly texts

I have emailed them and got no reply.

Doesn't bode well!

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15 minutes ago, SCP1959 said:

I applied on 10th December and I still haven't received my cards although I am receiving the weekly texts

I have emailed them and got no reply.

Doesn't bode well!

 

Same here, still haven't received ours despite applying for it at the end of November. However, because the price  with this card is increasing every week I won't be using it, especially as all our local filling stations are at least 3p per litre cheaper. The cynics amongst us would suggest the price was set low in the beginning to entice people to sign up for it, then gradually increase it.

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4 hours ago, Tradewinds said:

I applied for one of these cards as I thought it might be handy when touring.

It duly arrived two days ago and I tried it today.

Not working, exactly the same as you, "incorrect pin".

They answered the phone and advised this problem has to be forwarded to their technical guys.

Have you had any luck getting this sorted out?

Nope, I had the original response on Saturday and by return sent the card number, but no reply yet. ..

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1 hour ago, Llew said:

 

Same here, still haven't received ours despite applying for it at the end of November. However, because the price  with this card is increasing every week I won't be using it, especially as all our local filling stations are at least 3p per litre cheaper. The cynics amongst us would suggest the price was set low in the beginning to entice people to sign up for it, then gradually increase it.

 

Unlikely as there is a cost involved in setting each card holder up and most people are pretty canny when it comes to fuel pricing, well I certainly am.

 

Interestingly I was talking at length to an ex fuel tanker driver the other day and quizzed him whether supermarket fuel differed from branded outlet fuel.

 

His response was that as a tanker driver he would pull up to the dispensing outlet. Insert a card (like a credit card) but differed for whichever outlet he was supplying on that particular trip (Esso, BP, Morrison’s etc) exactly the same petrol/Diesel would be dispensed into his truck  BUT the various additives that were delivered at the same time would be different, usually in quantities with the “branded” stuff getting more of the “extras” What those additives were he didn’t know as they were simply added to the flow as it entered his tanker.

 

I cant say I have noticed any difference between Esso and Sainsbury’s Diesel (yet!)

 

Andy 

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1 hour ago, Guzzilazz said:

Nope, I had the original response on Saturday and by return sent the card number, but no reply yet. ..

Ok thanks for the update.

51 minutes ago, Mr Plodd said:

 

Unlikely as there is a cost involved in setting each card holder up and most people are pretty canny when it comes to fuel pricing, well I certainly am.

 

Interestingly I was talking at length to an ex fuel tanker driver the other day and quizzed him whether supermarket fuel differed from branded outlet fuel.

 

His response was that as a tanker driver he would pull up to the dispensing outlet. Insert a card (like a credit card) but differed for whichever outlet he was supplying on that particular trip (Esso, BP, Morrison’s etc) exactly the same petrol/Diesel would be dispensed into his truck  BUT the various additives that were delivered at the same time would be different, usually in quantities with the “branded” stuff getting more of the “extras” What those additives were he didn’t know as they were simply added to the flow as it entered his tanker.

 

I cant say I have noticed any difference between Esso and Sainsbury’s Diesel (yet!)

 

Andy 

The engine always sounds much better on the high quality diesels, Esso Supreme, Shell V Power etc.

I reckon I get about an extra 4-5mpg when using these fuels.

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1 hour ago, Mr Plodd said:

. ... Interestingly I was talking at length to an ex fuel tanker driver the other day and quizzed him whether supermarket fuel differed from branded outlet fuel.

 

His response was that as a tanker driver he would pull up to the dispensing outlet. Insert a card (like a credit card) but differed for whichever outlet he was supplying on that particular trip (Esso, BP, Morrison’s etc) exactly the same petrol/Diesel would be dispensed into his truck  BUT the various additives that were delivered at the same time would be different, usually in quantities with the “branded” stuff getting more of the “extras” What those additives were he didn’t know as they were simply added to the flow as it entered his tanker. ....

 

1

 

I am an ex-tanker driver, I've tried to offer an explanation before, people believe what they want to believe regardless of the facts.

 

As an ex-oil company employee, I ran a company car which was always fuelled with supermarket fuel because it was financially more attractive than using my employer's fuel; my employer offered no incentive to use their fuel.  

 

There is so much anecdotal rubbish talked about fuels I generally don't bother joining in with conversations any more.  I find that peoples prejudices will always win over any factual evidence that may be offered.   

 

 

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As written by Rob-Jax whom some of us will remember! Also no mention of Esso Premium?

 

This topic reappears every so often, but in essence I'll quote my answer about diesel fuel - and petrol is pretty much the same story:

As the UK Representative to CEN WG9 (European standards committee for all motor vehicle fuels) all pump fuel in Europe is produced to meet the relevant EN standard - which you will see written on the pump body.
The major difference between the supermarket fuels and the branded fuels is the exact nature of the additive pack added to the fuel when it leaves the refinery - common rail pump lubricants, injector cleaners, etc.
Synthesised Diesel
The exception to this is the new "synthesised" diesel fuels, such as BP Ultimate (actually researched by Aral in Germany), Shell V-Power (may be called something else in the UK), and Total Excellium. These fuels are manufactured in the refinery by joining simple petroleum hydrocarbons into an exact diesel fuel - you'll need some experience of university level Chemistry to follow what they do - so just accept that they are better - higher cetane rating, better additive pack, etc.
Normal Diesel
This is a straight distillation fraction from crude oil, produced by the nearest refinery to the fuel depot - so for instance, diesel refined by Shell may be sold by any of the other retailers close to that Shell refinery. The major difference is the additive pack - which is brand specific - and any specification difference imposed on the refinery by the other retailers - and the addition of bio-diesel.
Bio-diesel
Another one of our EN committees, pump bio-diesel is a blend of normal refinery diesel (95%) and (5%) of pure bio-diesel. This is an EN standard and all EU countries will be (or are) selling this bio-diesel as a direct replacement for normal diesel. All the car manufacturers have accepted this 95:5 blended fuel, and we are working on specifications for a 90:10 blend.
Pure bio-diesel is manufactured by mixing and heating vegetable oil with methanol (methyl alcohol) and sodium hydroxide (caustic soda). This splits the vegetable oil into glycerine and fatty acids, which immediately reacts with the methanol to form a "fatty acid methyl ester" or FAME (bio-diesel).
FAME is perfectly fine as a diesel fuel, it has very good lubricating effects - and replaces the lubricant additive in a normal diesel fuel - except that it is not as stable as normal diesel - it tends to go "sour" or "rancid", which is why the car manufacturers don't like you to run a car on pure bio-diesel. Not a problem as a 95:5 blend.
Vegetable Oil
Reasonably OK for an old (pre 1995) diesel engined car - except that the car won't start on cold vegetable oil, but once the engine is running it's OK.
Other problems are that vegetable oil quickly turns in a gummy glop (like the linseed oil that artists use) and the car's fuel system and that the engine needs a lot more maintenance - blocked injectors, gummy residue in pumps and cylinders, etc.
After market additives
After market products like Millers improve the cetane rating of standard diesel, but only when the engine is cold - interestingly it doesn't help a hot engine - so cold starting is usually quieter but no difference to a hot engine - and Millers does provide good, additional pump lubricity.

Self Tuning Engine Computer
So, if your diesel engined car "self tunes" then try Shell V-Power, BP Ultimate, Total Excellium - I see between 3% and 5% improvement in fuel consumption. My Mercedes C270 returned 52. 8 mpg driving from Rotterdam to Wendover yesterday - on Dutch Shell V-Power - 320 miles at speeds of around 60, 70 and 80 mph depending on the country / road speed limit - using the electronic speed limiter.   If not, stick with the regular diesel fuel, and add Redex or Millers at the recommended dosage level - adding more won't improve the performance. And don't be dismissive of supermarket fuel, it can and often is identical to branded fuel.
And if you add Redex or Millers or switch to a branded fuel, then any change to the cleanliness of the injectors won't show itself for quite a few hundred miles, but pump lubrication and maybe a higher cetane rating will show an effect much sooner - depends how much old fuel was in the tank and fuel lines - and how much the old fuel dilutes the action of the new fuel.
So is there a difference between supermarket and branded fuel ? - there can be - but often there isn't.
How can you tell if one fuel is better than another?
To compare the fuel consumption, you need to exactly reproduce two journeys - exactly the same speed, exactly the same acceleration and braking, and under identical conditions:
Atmospheric Pressure
A one percent change in air pressure has an identical effect on power and torque - so driving on days with high pressure makes the engine generate more power
Temperature
Driving on hotter days reduces engine power.
Humidity and Rain
Driving on days when it is humid or raining significantly improves engine power - water injection is used in truck racing and sucking in damp air has a similar effect in increasing power.
These produce percentage level effects on mpg - making it difficult for the driver to make comparisons. Driving on a cold, damp day may see an improvement of 3% or more compared to a hot, dry day.
Even more important are the effects of different traffic levels and the inability of drivers to EXACTLY reproduce a journey on UK roads, for instance:
Speed
A 1 mph increase in speed (say 60 instead of 59) will make about a 2% difference in fuel consumption - rolling friction and wind resistance increase exponentially - on top of the extra fuel need to spin the engine that bit faster.
Unless you drive everywhere using an electronic speed limiter or digital cruise control then it's impossible for most drivers to reproduce even a constant speed.
Acceleration and Braking
Big percentage differences here - and unless you are driving on an empty test track - the effects of other traffic, let alone how you drive the car, have effects at least as large as the difference attributed to different fuels.
Summary
There is a reproducible improvement of between 3% and 5% by buying the synthesised diesel fuels - BP Ultimate, Shell V-Power, Total Excellium, etc - compared to the standard branded diesel fuels.
There are smaller differences between supermarket and standard branded fuels - sometimes they are physically the same fuel - sometimes they differ only by the additive (cleaner) pack - and sometimes they are different.
Day to day variations in the weather, driver reproducibility and traffic make it very difficult for drivers to reproduce journeys.
Comparing two fuels
If you do want to make a comparison, drive your car until the fuel tank is almost empty, then fill the tank and after you have driven 200 miles (any old fuel should have been used up), drive at a fixed speed on a motorway for 10 miles and record the fuel consumption.
Then the next time you fill up, repeat the exercise with a different brand of fuel - but remember to test on exactly the same section of motorway and on a similar day.
Checking your fuel consumption over normal driving, in stop start traffic, over a period of weeks - just tells you that you have had to driven differently.
And don't forget the placebo effect. Robert

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2 hours ago, Durbanite said:

As written by Rob-Jax whom some of us will remember! Also no mention of Esso Premium?

. ..

According to the Esso website, their premium diesel simply contains double the amount of detergent.   No mention of it being a synthesised fuel . ..

https://www. esso. co. uk/diesel

 

What is the difference between regular and premium diesel?

Our Synergy Supreme+ Diesel has double the amount of detergent additive than our regular diesel, which helps give your engine a deeper clean. And the cleaner your engine, the more power you’ll get and the more responsive it will be.

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How much is "enough" cleaner?

 

Supermarket fuel contains at least the minimimum cleaners required legally by EN 590 and EN 228 - as of course does Esso Regular - does doubling it actually do anything, unless Esso Regular only half cleans the engine!

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Card arrived this morning but I can’t seem to find anywhere to log in to the my Esso website to get the PIN number, I must have been able to do it to get the card so I don’t know what to do now!

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1 hour ago, sleepyfolk said:

Card arrived this morning but I can’t seem to find anywhere to log in to the my Esso website to get the PIN number, I must have been able to do it to get the card so I don’t know what to do now!

 

Try www. pump-king. co. uk

Sleepyfolk but judging by the amount of people who are not happy it might be prudent to wait a while before using it.

Edited by Barum

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I don’t often go past Esso to be honest but thought it might save a few quid when I fill the V8 up, just wanted to get it set up and do a trial one off and see how it went! Thanks for the pump king tip, I’ll give it a go

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