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Tips when visiting Alde


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Have my Alde heating fluid change booked in for later in the month with Alde themselves. Any tips for visiting, or what to do while its being carried out (apparently I need to allow 3hrs for it to be done, but it takes just over 2hrs). They will also give the boiler a once over too included in the price to make sure its functioning as it should be.

All in its £200 & that's converting it to the 5yr fluid. Not bad value tbh, as the dealer wanted a fair bit more

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Alde let you stay overnight if you want to. We didn’t use this facility as we got near by really late.   We dropped the van off at 8 30am, then headed off in search of a Wetherspoons for Breakfast.  Alde phoned up half way through my second cup of coffee to say it was ready.  I don’t think it could have taken more than 1. 5hrs.   No mess straightforward  job.   This was November last year btw so recent.  

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There's a sort of staff canteen with a TV (if I remember correctly) where you can have a cup of coffee and wait. I seem to remember there's a CL quite close but that depends on where you're coming from and what time your appointment is.

 

They're nice people at Alde!

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Thanks for the advice. Appt is at 10am, so will set off circa 7am (its 85 miles for me). Plan will be to go for brunch somewhere.

Funnily enough my daughter remembered the free Alde mints from one of the caravan shows, and has asked me to try to get some!!!!

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IMO it is not worth leaving their unit, as said there is a nice staff, student area with coffee. So take a smart-phone to browse or pick up a newspaper to pass the relatively short wait.

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Ours took just under three hours but,  that included fitting a towel rail and the load limiter.   Some of that time was spent in taking the system up to ‘bloody hot’.  (Scientific term).   To ensure there were no leaks etc.   We went for lunch and waited in the canteen area. Lovely people who explained and showed us exactly what had been done.  If only dealers were as good.  

The display/teaching boilers stripped down in the teaching area were very thought provoking for those that think the fluid change is not needed.  

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Kia KX 3 auto / Bailey Alicanto Grande Estoril and Swift Challenger 570 (2010 model Not towed - used as a static)
 

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Did they ask for any parts of the caravan to be emptied apart from the obvious (wardrobe in out case) header tank area?

Ern

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We were asked to empty the Area round the boiler and header tank (wardrobe) in our case.    The clothes we just removed when we got there and hung over the bed.   The locker with the boiler only had a few bits and bobs so that was not a problem, slung in the back of the car.    As with all these types of heating we know from long experience that the air flow through the lockers is one of the critical things for heating efficiency.   Achieving this is always a consideration when deciding where to put stuff.   

As an aside they also identified the 'Gas Flue Fan' was a little noisier then they liked.   It was swapped for one that is so quiet we can't hear it running.   Van was 2 years old at the time.

If we still own it when the five year change becomes due it will be down to Alde again that's for sure.

Kia KX 3 auto / Bailey Alicanto Grande Estoril and Swift Challenger 570 (2010 model Not towed - used as a static)
 

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45 minutes ago, Alan Stanley said:

We were asked to empty the Area round the boiler and header tank (wardrobe) in our case.    The clothes we just removed when we got there and hung over the bed.   The locker with the boiler only had a few bits and bobs so that was not a problem, slung in the back of the car.    As with all these types of heating we know from long experience that the air flow through the lockers is one of the critical things for heating efficiency.   Achieving this is always a consideration when deciding where to put stuff.   

As an aside they also identified the 'Gas Flue Fan' was a little noisier then they liked.   It was swapped for one that is so quiet we can't hear it running.   Van was 2 years old at the time.

If we still own it when the five year change becomes due it will be down to Alde again that's for sure.

Thanks Alan. I've just booked our in  for a fluid change.  

Ern

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I'm booked in at month end including an overnight with them cos my storage site has much reduced opening hours in winter.   Still costs the same £200.

Sam :beardy:   RR Sport HSE Dynamic towing Swift Elegance Grande 845

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1 hour ago, Grandpa Steve said:

Why do you go back to Alde is it a free change, I know there are independent engineers that have the kit to do the job?

In my case I have booked our caravan in for Alde to replace the fluid a week after I have it serviced by the supplying dealer. The supplying dealer is doing a service and a couple of warranty jobs. They could do the Alde fluid replacement but I wouldn't want them to after they made a bad job of commissioning the caravan two years ago, and then bad workmanship on the rectification work so I have no confidence in them.   We have a local AWS guy doing fluid changes but my mate watched him do his and it wasn't done right.   Alde check the system over when they do a fluid change and are reputed to take care of anything else they observe needing attention.  

Ern

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1 hour ago, Grandpa Steve said:

Why do you go back to Alde is it a free change, I know there are independent engineers that have the kit to do the job?

I went to them, because our system is not standard it bottom fills.   So I wanted someone who knew what they were doing.    There is only one pipe to the header tank not 2, they said they had got the appropriate pump from Germany to do the job.    They also told me that they thought our van was just about the quickest van they had ever tested to get bloody hot (scientific term)!  Perhaps that's why it didn't take them much more that an hour.   They didn't ask for anything to be moved we took clothes out of the wardrobes as they have the bleed valves in them.   I am not sure that they used them, I think that they chased the old fluid out with the new.   The only evidence that they had done any work was the fluid colour has gone from bright yellow to Pinky purple.  

PS SamD the overnight pitch although we didn't use it was a service pitch.

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1 hour ago, Grandpa Steve said:

Why do you go back to Alde is it a free change, I know there are independent engineers that have the kit to do the job?

Why not? 

"Having the kit to do the job" to me does not automatically carry the same confidence inspiring feeling as dealing with the  UK's specialist.

 

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58 minutes ago, JTQ said:

Why not? 

"Having the kit to do the job" to me does not automatically carry the same confidence inspiring feeling as dealing with the  UK's specialist.

 

I only asked because the engineer comes to you, I know an engineer in Chesterfield that is Alde trained and has the same equipment as Alde!

As to confidence with the UK's specialist, we have all seen topics and posts on the forum decrying the so called specialists in the caravan industry.

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You don’t get many posts decrying Alde’s competence or confidence.   If you are going to pay someone to do the job then the price Alde charge doesn’t seem significantly more than anyone else and in some cases less. Then it comes down to the individually to make the choice whether it is worth making the journey to Alde or not.  

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I had a problem with my system and visited the works, first rated service, I  also had them fit a battery back up for the control panel . what a godsend that is.

There is White Arches caravans just over the A45 and they have a cafe should you have time to kill

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On 12/01/2018 at 15:29, Grandpa Steve said:

I only asked because the engineer comes to you, I know an engineer in Chesterfield that is Alde trained and has the same equipment as Alde!

As to confidence with the UK's specialist, we have all seen topics and posts on the forum decrying the so called specialists in the caravan industry.

Interesting comments Steve. Our dealer was pushing us to go to alde. They said that they would be cheaper and quicker for them to book it in

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  • 1 month later...
8 minutes ago, Teryy1234 said:

Hi all 👋

can I ask were about you go for the service is it Nottingham?

Thanks 

It’s in Wellingborough, near to Northampton

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The CL that I used to overnight had EHU, was very close (6 miles) and I think is currently around £11 a night.  

Edited by Easy T

Alan

 

2005 Nissan X-trail 4WD diesel and Swift Charisma 540 2012 Lunar Clubman ES  2018 Lunar Clubman ES

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