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Rosie7733

Satisifed Customer (Rare These Days!)

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Just over two and a half years ago we bought a Protec front towing cover for our caravan. Just back from our last trip of 2000 miles, we noticed three small tears in the cover, one around a strap and the other two where it goes over the A-frame. We contacted Protec regarding repairs and reinforcing and they said to send photos of the tears. Which we did. We got email back saying yes it can be done and they will arrange pick up, repair and return delivery for the cost of £40. , only stipulation was that it had to be clean (which we did). We mentioned we must have it back within two weeks as we would be going away again. It was picked up next day. Well within the two weeks we got a message to say it would be returned today. It arrived and on unpacking it we were surprised to find a complete brand new cover with side fixing panels, They had even removed a canal badge from our old one and stitched it in the same place on the new one. Now that's what I call customer service. It is a pity there is not a lot more companies with this sort of customer service. (I am only a customer to this company, nothing else). Well done Protec.

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Excellent service!

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Knew you had a Bailey. ...they are still the biggest users of covers!...but yes a big plus to Protec.

 

geoff

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Just over two and a half years ago we bought a Protec front towing cover for our caravan. Just back from our last trip of 2000 miles, we noticed three small tears in the cover, one around a strap and the other two where it goes over the A-frame. We contacted Protec regarding repairs and reinforcing and they said to send photos of the tears. Which we did. We got email back saying yes it can be done and they will arrange pick up, repair and return delivery for the cost of £40. , only stipulation was that it had to be clean (which we did). We mentioned we must have it back within two weeks as we would be going away again. It was picked up next day. Well within the two weeks we got a message to say it would be returned today. It arrived and on unpacking it we were surprised to find a complete brand new cover with side fixing panels, They had even removed a canal badge from our old one and stitched it in the same place on the new one. Now that's what I call customer service. It is a pity there is not a lot more companies with this sort of customer service. (I am only a customer to this company, nothing else). Well done Protec.

Better result than we had!

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