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We recieved our new 2013 Elddis Avante 636 (badged Magnum 636GT by pearman briggs)in March, brilliant van except for the heating. Noisy on electric on any setting but try it on gas. We do a lot of rallying and CLs so running on gas is important to us. This is how it works on gas Turn on - fan runs full tilt for about 30 secs - gas fires up accompanied by a loud rumble - van reaches temperature - gas turns off but fan carries on for 3 mins at full tilt followed by a deafening silence when it turns off. Everybody falls asleep, van cools down, and whole sequence starts again. As you can imagine this results in sleep for the whole family being disturbed right through the night. Also it will run down a 110 Ah battery down in a matter of hours, as the battery drops to around 10V the gas heating wiil stop but the fan will continue. On a cold rally I had to change batteries before I went to bed and run a genny to recharge them the next day. It is that bad that we are considering changing van again before the winter. I feel that 2 simple fixes would really help 1. Put the heater under the floor to cut down noise not under the bed! 2. Have a maintenance level where once the van has reached temperature the fan and burner are reduced to keep a constant heat with little noise - I believe this is how the Truma system works. Personally, I wish we had shelled out the extra for the Crusader Tempest with the Alde heating. Is anyone else getting similar problems?

Hi everyone, I recently bought an old ABI Ace Airstream 1995 and it didn't come with any manuals. Today I tested the water system with the pump and water tank. When I turned the kitchen tap, water started to flow through the system, but then started pouring from out the back of the van onto the ground outside. I unscrewed the taps and the hoses were not attached to the taps. also the blue wires that seemed to power the tap switch came loose. My questions are: - Only one of the hoses have that white nozzle / connector to so that it connects to the taps underneath, what are these called, and where can I buy one? - Also, I connected the blue wires back to the tap, but now when i turn the tap switch it doesn't ignite the pump like it did the first time before i unscrewed it. Is there a specific way they are supposed to be fitted, like in a certain order? I'm a complete beginner so sorry for the silly questions, but i couldn't find anything in previous posts to tell me how to fix it. Thanks very much! Martin

Hi On a recent holiday trip with my Bailey Orion 530/6 and on the first night I went to put on my Whale blow air heater system to find it kept tripping the main MCB. On investigation by the supplier the unit was full of water. The supplier says all gaskets etc. .. where in tact and therefore its not a warranty replacement. My local dealer says it must have had a hose pipe up the flue due to the amount of water. I find this extremely hard to believe since it is stored securely on a Gold Secure site and the caravan had only not been off the site since the last time it was used it and the heater was working ok. Has anyone else had this problem? I dont want to replace the unit to find I have another expensive repair again in the future due to the root cause issue not being addressed. Thank you

Hi everyone Here we go, post No. 1 As above, is their an alternative to the Whale Pressure Switch for operating the external submersible pump ? See photo. One that will be a direct replacement or a close to as possible. ... would be good. I have seen on the internet some pressure switches made by 'Comet' two types, a simple one and a digital more complex and expensive one. .. has anyone changed out a Whale pressure switch for one of these or any similar units and are they any better than the Whale pressure switch which I find has been a little temperamental and sometimes frustratingly difficult to set right to operate the pump. Any help much appreciated Thanks Bob

hi we have turned up at our campsite. Hearing worked for 90 mins then turned offer menu says unable to communicate with space heater. We have done the following Removed fuse and then replaced Unplugged mains Pushed reset button still not working and it’s pretty cold any suggestions gratefully received thanks lesley

Whilst owning our new van (Elddis Avante 586) for 5 months now I have only just diagnosed a fault I think it has had from day one. I have always suspected a problem with the Whale iVan control system but it is only recently we have been using the heating system where the fault was easy to diagnose. The problems we have had are: finding the water heater off, when it was previously on, and the space heater turning itself off for no apparent reason. The last couple of times we have used the van I have set a timer to turn on the space heater prior to us getting up. The heater would start up run for some time then shut off before the set off time or temperature. It proved to be more than coincidental that this happened just as the other half was getting up and making her first brew up. It didn’t take much experimenting to find out that whenever the cooker (Thetford Aspire 2 ) spark ignition is used the iVan control system reboots like it was turned off then on again. I can replicate this consistently. I have also found that it does not do this if the touch screen display is illuminated. I can think of a few reasons this maybe happening like: the cooker ignitor is faulty in that it causes interference on the 12v supply or is pulling the 12v supply low, the iVan itself is faulty or the van is incorrectly wired somewhere like a bad earth (this is my suspicion as first use I found the van to have a couple of electrical faults that I was able to fix myself namely the awning light not connected and one of the front running lights not connected – perhaps something else is not connected?). As a precaution we are not using the spark ignition in case the iVan gets damaged. Now I know that this will need to be taken up with the dealer (oh joy) but before I do I intend to do a bit more diagnostics to try to pinpoint where the fault lies and if I can fix it myself. I wonder if anyone else has had any similar issues with a similar setup?

Hi everyone, Ive recently changed my Ultraflow triggergrip external water pump for the Whale equivelent and its so much better. However Im still troubled by clicking and/or whining from the pump, so Im wondering if the Whale WU7207 pressure switch needs changing or maintaining? The Ultraflow inlet housing seems to be uncracked, but I suspect the non return valve might be a little tired after 9 years. Ive adjusted the pressure switch according to the instructions, but it still needs fiddling with everytime i change caravan sites. The water flow is good, with only a little spluttering after Ive changed aquarolls and we use the pump a lot, for showers, washing and cooking, etc. The pump clicks off quietly enough after a long run, ie a shower or filling the handbasin, but whines & clicks a lot for short on/off use like cleaning teeth, etc. Does anyone else have the same problem, or might something need fixing? Thanks for reading!

Im away in Devon in my caravan and have concerns that my Truma Ultraflow external pump is often running on after the tap is turned off. It can run sweetly for a few days, then intermittently start to run on for short or long periods. The pump was stored coiled too tighly last winter and I susupect I may have kinked the pipe, especially as it has been bent a bit too much a few times when inserting into an aquaroll. Any help would be greatly appreciated for a relaxed holiday! The taps occasionally splutter a little, but not regularly when turned on and I presumed it was because the water was a little too hot rather than sucking in air. I had a lot of fiddling with the pressure regulator earlier in the year to stop it clicking when the tap is turned off, but it still does it occasionally. The pump hose is a very tight fit into the external intake socket, despite lubricating the o rings with oil, so I cant imagine it is sucking in air there and cant seen any cracks on the intake socket. I could buy a new pump, but dont want to waste money if it doesnt fix the problem. Can I ask - 1. Is it normal for the Ultraflow pump to click a bit, run on a bit sometimes and occasionally run for a second or two for no reason in the night, or should it be smooth and sweet? 2. Would a kink in the pump external pipe cause these problems? 2. Is there a Whale pump that is compatible to the Truma Ultraflow intake socket on a 2009 Lunar, with a trigger connector? Thanks very much for looking.

Hi all. After reading many posts about the upgrade of OEM truma water pump to a whale pump, I decided to get the whale pump. Overall it seems far superior to the original but. ...... i found that the van was suffering a lot of air in the water system. After much crawling around I found that the coupling point was leaking. I contacted whale and they advised all was ok as far as they were concerned. Has anyone else experienced this problem, and how did they resolve it TIA

Hi. I’m hoping could someone tell me if the aquasmart systems need the non return valves and diaphragm included in the inlet service kit. I can’t seem to see them on my existing socket thanks

Hi, this is my first post and I'm relatively new to caravanning! I have a Ace Jubilee 2003 caravan and I'm having problems with my pump. Recently had the van serviced and whilst it was being serviced I got told I need a new pump as my one was broken at the intake valve and was letting water back in and this was causing the pump to run automatically. Bought a new pump. ..SAME PROBLEM! I've disconnected the microswitches on the bathroom sink tap and the kitchen tap but cant get access to the shower switch. No joy. Its on EHU but ive been told my leisure battery is faulty so ive re-ordered that, but would this make my pump continually pump??? Any help is really appreciated! Kind regards Graeme

Hi everyone - new to the forum - so hi. .! I have a 2015 Coachman Laser, i consider myself an experienced caravaner, - this is my 4th Laser so I am very familier with the controls and functions including the pressure switch adjustment procedure. Also technically proficient. .. However am looking for anyone else’s experience on this one. .. The van hasn’t been used for a while, - this weekend went away. hooked up on an aqua roll and am using a brand new Truma ultra flow pistol pump, I can fill the onboard tank ok, however the ultra flow pump dosent stop when the tank is 100%, I tried adjusting the pressure switch and can’t get it to stop at all. Same when using as external tank normally. Pump just clicks away even when adjuster is wound right out. I’ve purged the system of air several times, refilled and knocked the tank. The pumps are all priming fine. Then When I try to draw water from the onboard tank using the onboard Whale water system - the water just ejects straight out of the ultra flow inlet. .. nothing at the taps. Clearly the root of my pressure prob could lie here, but this is a new one on me. . After reading about stuck non return valves I purchased a new pressure switch today, but it’s made no difference. I have checked the pipe work and JG connections and all seems fine. (Other than the one on the Alde heater inlet (which is working fine)) Can anyone advise if there is another non return valve somewhere? That I can’t see! How do the tanks isolate when I choose either from the control panel? What’s the chances of the new whale pressure switch being faulty too. .? Any advice is much appreciated. ...

Just after a bit of advice regarding issues I have with the water system on my Avante 636 (2yr old) - whale IC system. The problems first started in July when after filling a new aqua roll of water the pump failed to work. I cleaned the terminals and reconnected and it worked fine for next few days then stopped again. Same process of disconnecting and reconnecting got the pump going each time it stopped. Next site and We had similar issues to start with, then after we got the pump running it was running constantly and not switching off forcing a leak to the housing. (Not seen previously) seals replaced on advice of whale and no leakage but motor would continue to run intermittent so we switched off when not using taps, same issue of getting it to run when we switched it back on (so continual disconnect and reconnect needed) then could not get it to run at all. spoke with whale who sent me a couple of the blue housing covers - but still not working, so thinking pump could have given up bought new pump. been away for last few days and everything worked fine with new pump, only concern was when aquaroll was low pump continued to run - I believe it should not happen. My concern is that I have not resolved the problem and the pump will continue to run again at a later trip, damage the pump and put me back where I was. any ideas what I need to check / change next - do I fit a new ic controller or wait and see what happens.

Has anybody ever tried to convert a Whale Elegance Mixer tap to a shower mixer? Just wondered if it is possible and how easy / difficult it is please?

I've just taken delivery of a new pegasus 65 genoa. Haven't been away yet but have been tinkering on the drive today as you do. I started with the whale space heater,worked my way through the Ivan menu,turned it on on the lowest setting and couldn't believe how noisey it is. When I upt the power to full it sounded like we were taking off. Outside it sounded worse. I was wondering if anyone had had similar or is this the norm for the system. on low it's as noisey as the truma was on 4-5. you certainly couldn't sleep with it on. We spend time on cl sights without electric and was wondering what effect it can have on you battery with it blowing all the time. Your experiences would be appreciated as the wife hates noisey fan heaters.

What cold water flow rate can I expect at the Kitchen sink (first water outlet next to the front seat) With a new Whale Watermaster onboard water pump FP0814/B Model 2. 0 GPM 8Ltrs/min fitted in my Bailey Olympus 462 2011 I have measured the flow at 4. 3Ltrs, with old and new filters fitted and very slightly more with no filter. (so slight that I didn’t bother measuring it) Which does seem a long way off the rated 8Ltrs Any help would be appreciated

Do many of you carry a spare water pump? I used to when it was an external in the Aquaroll pump, but haven't since I changed the van to one with an on-board one. Thanks for your advice Dave

Hi, I'm new to caravanning only starting last year but seem to have a fault with the water pump/system which seems to be intermittent, more often than not now intermittent! I'll try and give as much detail as possible, apologies if I provide too much or not enough. The caravan is an Abbey Aventura 330 and is fitted with a Whale high flow pump and what I can see from the internet a Truma Crystal 2 connection to the caravan. The pump connection to the caravan has a small diameter hole with a rubber 'o' ring to prevent leaks and 2 bullet connections for the 12v feed. It also has 2 plastic blades to secure to the van when in use. The back end of last year the caravan was used for a week on 1 campsite drawing water from the aquaroll which was filled manually by myself. Everything worked fine. It then travelled to another campsite for a few extra days which is when the problems started to happen. The pitch was a serviced and water was supplied to the aquaroll via the ball float system shutting off as necessary when full. From here the pump started to work intermittently, not providing enough water to any of the taps. When the pump activates it provides a trickle to the taps and then makes a high pitched 'whirring' noise as if the aquaroll role is diminished of water, which it isn't. To solve the problem I held the hose to the van and operated the taps with water coming out at effectively at mains pressure to remove any air locks. I also removed any air from the pump. Removed the ball float and re-filled the aquaroll manually. Sometimes after this is carried out it will work briefly then the familiar high pitched whirr again, sometimes no joy at all. I have striped the pump, cleaned all the electrical connections, checked for any splits in tubing and checked all the jubilee clips - all ok. Since that date the caravan was put away in to storage until a few weeks ago where it was placed on our drive to be cleaned and tested for the new season. It was here that I tested the pump again as I believed I had a faulty pump. However the pump worked fine drawing 3 to 4 aquarolls full of water without any problems. The van was connected to the domestic electrical connection. Not having enough evidence to warrant a new pump we used the van again fully enough on the same site where the problems started. I managed to fill the heater up with water and then nothing. Sometimes it would work for 30 seconds then stop, other times it wouldn't provide a drip. My question is this, if it was a faulty pump then why would it work perfectly at home? I was possibly thinking of the electrical supply at the site (sorry I don't know the supply). I also read that you can adjust the voltage to the pump, usually on the rear of the water connection inside the caravan however I don't believe the van to have one just the water supply pipe and 2 wires for the voltage supply. The caravan is now stored at the site so unfortunately I cant just 'nip' to check things and also making it more important to source the fault. Any feedback would be great.

Hi all. I recently bought a Abi Marauder Gold 450et. After hooking everything up today to check everything worked I noticed that the whale watermaster pump wasn't working. I took it inside to check it with a 12v supply and it worked which led me to believe the problem is inside the van somewhere. I checked the voltage across the terminals on the socket with a tap turned on and all I get is 0. 3v. This is my first caravan so have no idea where to start looking and any help would be greatly appreciated. The taps are microswitch controlled if that helps. Many thanks in advance. Aaron

I have a Whale inline 12v water pump that runs but will not pump water. Appears to have air in pump. How do I remove air? How do I bleed system? Thanks in advance. Pat

Hi I am hoping someone can help me sort my intermittent water pump operation on my Bailey Senator Series 5 Vermont with a Truma Smartflow W814 pump. I have a pic of the tank, pump and heater pipework etc (hopefully) attached. Initial problem With all taps off and onboard tank selected, the water pump would run every 5 minutes or so for approx 10-20 strokes. Investigation carried out, no water leaks apparent within the system. Cold feed pipe from water pump towards water heater found to be warm to the touch. Research suggested that fitting NRV at cold feed entry into water heater would rectify both problems. Post NRV fitment: NRV fitted at cold input to water heater, but now pump operates for 1-2 strokes every 10 seconds or so. e] Research suggests fitting (another) NRV on input to pump. Post (2nd) NRV fitment in water pump feed NRV fitted at cold input from onboard tank to water pump, pump operates for 1-2 strokes every 10 seconds or so. NRV removed as this stops the onboard tank from being filled! Another bit of a possible distractor is that when this 2nd NRV was fitted in the water feed to pump line, every time the pump cycled on/off, the pump leaked water from the body. Now Im taking this as a result of locked in water due to the NRVs being fitted but is it a sign of an internal problem with the pump. Anyway would appreciate any thoughts on this as I feel like putting it back to square one and living with the initial problem. but then again. ..thats defeatism.

Had a bit of a nightmare with water this weekend. I attached the pump to the van etc and went in to turn on. The pump was running and at first I hsd the usual air/water then water however shortly after the water stopoed coming from the tap but the pump was still running. After turning he pump off and back on the same happened. Van is a new bailey with I-control for the pump and heating. Ideas what I did wrong please

Anyone used one of these, gives a mains water supply straight into the van. I was thinking of a mains adapter for the aquaroll, but at £48. 00, it seems abit steep, you can get the aquasource for £44. 00 and it's seems a lot more convenient . ... Anyone any experience of them. ... Thanks Tim

The Whale mixer taps on my 2002 Abbey Expression (Shower and Washbasin) keep seizing up, and one has sheared off when attempting to free it. Usually they free with a bit of force but I would like to stop it happening. Can they be loosened off or lubricated in any way. The one I had to replace last September is sticking already. Thanks.

Hi all, Bound to have been covered before but here goes. Going off with the van tomorrow, done all my usual checks, when it came to the water pump, plugged it in, dead no sign of life even though the 12v meter in the van showed a slight drop, any way by the time I got round to the pump which was in a bucket of water it was hot an smelling that burnt out smell, unplugged straight away. The impeller had become seized over winter and with a turn with a pair of tweezers it was free, plugged back in and hey presto it works( we'll makes a noise) but there is only a trickle of water not even enough to activate the pressure switch, can I just replace the pump itself without changing the whole unit at the cost of an arm and a leg, if so what flow rate would I need?