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Towcar / Toad

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  1. We have all heard the term in just about everything, Plumbing to Builder, Servicing workshop to Where to find a good Dentist. 'Word of Mouth' is probably the most important term for someone with a need and only want to use a trusted or recommended provider. That's why Engineer Aftercare Warranty, retail Caravan, Campervan and Motorhome warranty products not only directly to owners, but by working closely with trusted sites like Approved Workshop Scheme (AWS), CaravanTalk, Shield Total Insurance, ValetPRO cleaning & maintenance products, Phantom Tracking and others. Lets choo
  2. Engineer Aftercare Caravan warranty is a working partner to CaravanTalk and you can find out lots of information as a new owner, in particular on things like Habitation checks, Servicing your caravan, buying a warranty to provide your own peace of mind and even stuff like the correct way to load your caravan for perfect towing balance! The advice is in News posts and completely free of charge, you are welcome to receive these in an email and we NEVER share yours with anyone else.. Feel free to get in touch as a CaravanTalk customer. Martyn Raybould MD 01242 264056
  3. Being laid up at present for a couple of weeks has been sending me stir crazy. So given the number of posts on Warranty claims, being knocked back for – common problems experienced by members I have tried to put together a comparison chart manufacturer to manufacturer. (British main stream vans) I am fully aware of the protection given by the Consumer Rights Act 2015 and that this usually exceeds what the manufacturer gives. But the differences between manufacturers confidence in their product might just surprise some people and assist others. All the information has been taken f
  4. Hi I have conqueror 540 2010. Over a year ago I noticed the grab handles becoming mottled, this has gradually got worse with noticeable grey mottling. It is not anything that can be cleaned but discolouration of the plastic. As the caravan is relatively new, I wondered if it was a known problem and covered under warranty? as it detracts from the appearance of the caravan. Anyone else had a similar problem?
  5. Hi I would like to hear from anyone who is having major problems with Elddis not repairing cracked rear panels under warranty since 2013. Also if they have returned after a replacement. Email address removed, as Geoff says it's safest to use the PM system
  6. Hi got an 80s Eldridge caravan and need to know if the rear bumper comes off in one as I cracked the left side indicator and cracked the bumper Hi got an Elddis caravan 80s can you remove the full bumper
  7. Hi we brought a brand new Eldis Avante 576. The caravan has a 10 year water ingress warranty. During its 4 year service they detected damp in the rear of the van and also the rear panels have split. Eldis are refusing to fix the issue as the panels are only covered for 3 years. I think this is appaling and have contacted them directy and they are refusing to do anything? Does anyone have any advice or where we can go to put in a complaint? Thanks
  8. Hi. I bought a new Swift Coastline in June 2016 from Highbridge caravans Somerset, it has now after 2 years developed a list of problems from stress cracks on back and front panels,blinds coming away from walls,cupboard doors loose, darker patches appearing on outer side panels,mattress has sagged in the middle. the list goes on!My problem being is that I live in Northern Ireland and no swift dealer here will look at it to do the warranty work, it has to go back to Somerset which is 970 mile return trip including ferry. I was not made aware when buying this caravan that for warranty work m
  9. I am wondering if anybody has incurred the same problem with his or her Swift caravan that I have. I bought my Swift Elegance 565 in March 2016 and unfortunately the problems began immediately. To date I have had the following problems with my caravan: LED mood lights failed twice Curtains falling off – (tape adhesive not up to the job) Water pressure in taps not working (reduced flow at kitchen tap) Panoramic window trim hanging down across the window Battery box seal fell off Worktop cracked after 2 days – we were initially informed that we must
  10. Does anyone have any experience with Kampa's 1 Year Warranty? our ace air pro 400 has split at the part which goes onto the awning rail? the plastic which runs through has also snapped making it very fiddly to get onto the rail. do you think this would be covered under "materials" in the warranty? I rang camping world where we bought it from who said you can only claim for manufacturers faults that are reported in the first 30 days??
  11. I purchased a new caravan from Lunar in May 2016 and had it serviced at a local approved workshop in May 2017. The second service is due this May. After purchasing the caravan our circumstances changed and we now store the caravan in Spain. The cost to return it, just for a service, is prohibitive but I am being told by Lunar that to keep the warranty this is what I have to do. I contacted the C&CC legal helpline, because I am sure this contravenes EU law, but they didn't really know the answer! Does anyone have any ideas regarding this? I am pretty sure if it was a car then they could
  12. I hope naming and praising is OK here. ( I know that naming & shaming is discouraged.) We bought our lovely little Rapido pop-top from 2000 back at the start of December from BJM Caravans in Bedworth. https://www. facebook. com/bjmcaravans/ It came with a standard 3 month warranty, and we commented that this wouldn't get us much time to use and test it, so Bob Morrison there volunteered to extend the warranty to June. Independent inspection revealed one or two things needing sorting, like tyres pushing their date, and possible damp needing regular check but thought to be st
  13. Hi, we bought our first caravan, a Rapido pop-top built in 2000, just before Christmas, from a very helpful dealer, who has resolved such small issues as arose during negotiation most cooperatively. We first had an inspection by an independent approved engineer, extra important to us as we're complete caravan virgins, though have had years with tents. He identified a couple of hand-sized damp patch readings at the front, one round the water heater vent, but advised that these were insufficient to turn down what he still thought was a good buy at the agreed price, generally in excellent nick
  14. We have all read on here the warnings and restrictions about towing with a commercial vehicle and subsequent warranty problems. Plus the difficulty in getting manufacturers to agree what is a commercial vehicle. So Whilst on our wonderful motorway system to day we had occasion to overtake what I presume was a caravan delivery vehicle. It had two brand new swift vans, one loaded on the flat bed and one on tow. The van on tow was being bounced around like 'Zebedee' on speed. I'm not talking about normal movement on what is an atrocious surface. This van was about taking off. The
  15. Hi all We took delivery of our new 560/4 on the 3rd April. We took the van straight out for a few nights to give it a good test. We noticed a few minor things, and on the 10th April we took the van back to the dealers for them to have a quick look at the issues. The issues were agreed and dealer said they would put in a warranty claim. Spoke to the dealer on the 2nd June and they have still not had the go ahead from Coachman. Is this timeframe normal?
  16. Has anyone else had this problem on their 2013 Clubman? I am waiting to hear from Catterick Caravans regarding a fix under warranty. Also, for SteamDrivenAndy I thought I would attach a photo I took last Saturday outside Englethwaite Hall Caravan Club site. This is what a proper train looks like Happy New Year Andy!
  17. Hi Not been on here in a very long time Just a little update about my company I am now - Aws / Ncc Approved Which means i can do the servicing on new leisure vehicle whilst under warranty Fully Mobile Covering a 40 Mile Radius of Milton Keynes www. markcaravanmedic. co. uk Hope this is ok to post here. Regards Mark
  18. I bought my Motorhome last September and it came with a 3 year warranty plan. It has just had it's habitation service and this has shown 25% damp in the rear bumper and 100% in two locker doors. My dealer submitted a warranty claim and the warranty company want the Motorhome stripped down prior to them inspecting it. My dealer says if they do this and the warranty company reject my claim then I will have to pay them for the labour costs (£1200 est.) I have told my dealer that I am not willing to do this. They are in the process of instructing the warranty company and I am awaiting th
  19. Hello all, Just got back from the NEC show to find a message on the phone stating that my Olympus 462 was ready for collection but they had found moisture ingress. The report has gone to Bailey, I am awaiting the next contact from the supplying dealer. The service receptionist told me that if they do the repair there there is no workshop time until JULY due to the high number of Baileys and Swift products needing repairs, meaning that the van will stand outside for five months with more water getting in. Shocking. Anyone else had this problem? How did you expedite a speedier repair? Sa
  20. Hi, it's quite a while since I posted on CT but we are now proud owners of a brand new Troll 530 purchased from Airstream and Company at Tebay; we collected it last October. We bought from Airstream because they are a mere 40 minutes drive from our home. We were also impressed by the workshop facilities and by John, the shop manager. In fact the workshop is in some ways more of a factory as, with the Airstreams, shells are imported from the US and substantially the internal fit is done at Tebay using local / European sourcing. In other respects though the sales operation is unusual as ther
  21. The operating instructions for my Dometic absorption fridge states that winter vents should be fitted during the colder months but none came with my ‘van so I queried Dometic whether not fitting these would actually affect my warranty. The answer from Dometic was “No”, it would not affect my warranty for the first claim, however, they would charge for any subsequent claim. They also said that cold weather was very unlikely to cause the fridge to fail but (rather counter-intuitively) may reduce cooling performance. To quote them directly: “If you use the product below 10-8 de
  22. I had my 2011 Avante 646 serviced at the beginning of the year and couldn't believe it when they found damp in the whole of the kitchen area. After discussions with Elddis they agreed that the work would be covered under the warranty and I duly awaited the parts to be delivered so I could get my caravan in for repair. The repairer has now had the van for nearly 8 weeks and I rang a few days ago to find out if it was ready to be picked up. I was told that they would get back to me, which they didn't so I rang again yesterday to be told that the van doesn't have damp and that they had foun
  23. Signed, sealed, delivered Leisure World Warranties are yours! Leading multi-franchise caravan & motorhome dealership – Leisure World has hit 2013 with an even better offer for their customers – thanks to the announcement of a whole new warranty system. Leisure World Protect is a comprehensive warranty that can offer complete peace of mind on the purchase of a previously owned caravan or motorhome for anything up to three years. As Leisure World’s Director, Matthew Kinsell, points out: “A caravan or motorhome is a major investment that we believe requires comprehensive pro
  24. At our service in November which we had at Ebor (now part of Catterick Caravans) they unfortunately found 90% damp in the rear end - the toilet area. We were a little stunned as the van is only 3 years old, but they said that it would be covered under warranty. They couldn't do enough for us, getting in touch with Swift, arranging for parts etc. They couldn't fit us in before Christmas but we were booked in for 3rd January, although they wanted to do it at Catterick. The work was completed earlier this week and we collected it today. The work has been done to a high standar
  25. I would like to know of anyone who has had a problem with the bed frame assembly on 2010 Lunar Clubman SE vans? The original bed frame in my van started to show signs of movement before it was a year old. That was reported for warranty work. Further problems emerged at 18 months when a bulge appeared on the outside of wall opposite where the frame assembly was attached . At 2 years, the outside of the wall also moved when opening and closing the frame and later the bed started to drop off its supports when in use. Gaps were then found under the bed between the internal fittings (
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