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Towcar / Toad

Caravan / Motorhome / Static (Make and model)

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  1. At my annual service (by a mobile technician) an issue was flagged with the rear LED offside indicator which wasn’t working although the brake, tails, reversing, fog lights were (part of a separate post previously). As a result I ordered a replacement light cluster which I fitted yesterday. Fairly easy, even for me as it’s three screws and unplug then the same in reverse to install. The good news is, when I connected to the car, it worked. However, it intermittently started flashing in an erratic pattern then returning to normal then erratic again. This actually happened last season with the original light but we put it down as a one-off. Any ideas what would cause this behaviour (car coding, caravan electrics......)?
  2. I am trying to work out if I am being unreasonable, expecting too much or just not understanding caravan heating. We got our new Swift Challenger Sport 586 last year and we have now used it a few times when we have needed to use the heating. In most cases I have tried the heating in 4amp and 8amp electric modes assuming that this would be capable of heating the caravan to a comfortable temperature. To my surprise I found that the electric modes were completely useless leaving the bathroom and back of the caravan cold. Having hecked the vents i found that there was very little air flow coming from the vents in the bathroom and rear of the caravan My initial reaction was that there was something wrong with the pipes, so I went about checking everything was clear and connected. Sure enough it was and I connected and I couldn't find anything wrong. Having given up trying to find the fault I spoke to Truma who have advised me that I should be running the Truma 4E combi in mixed mode when I want heating. The reason for this is hat electric modes will not get the heater up to the temperature required to trigger the higher fan speed. The higher fan speed is required to push the warm air to the back of the caravan. I have now put this to the test and found that they are indeed correct, after 5 minutes on mixed mode the fan went in to high speed mode. For the first time in the history of having this caravan I felt warm air in the bathroom and rear of the caravan. The question I have is do people normally run heating constantly on mixed mode? I also have concerns about the noise and safety of mixed mode heating thought the night. Has anybody got experience of this? Finally how much gas will it use running constantly in mixed mode? Call me Scrooge but I wanted to use just electric heating as the cost is included in the pitch fees.
  3. Hi all, the front panorama window of my Swift Conqueror 560 2016 model started to leak when it is raining. Since I'm the second owner of this caravan and the first one missed the yearly check up, the Swift group refuses to fix this issue within the "10 year warranty". So it's not a warranty but more like a "every year we fix all leaks for 10 years and then you are screwed" It's quite frustrating since besides the newly discovered leak, I've had a lot of issues with the caravan: The veneer was constantly falling off and I had to glue it back on. I'm a Software Engineer myself and was exited about their Swift Command App and the possibility to control the caravan remotely with an app. Then I've discovered that their API was not secured at all! So everyone could access the data of ALL other Swift caravan owners personal data, including their GPS location and could also remote control those caravans. I was in shock about the lack of basic data protection and immediately contacted them to get this fixed. And now the caravan is standing here with a leaking window and they refuse to help in any way. Therefore I need to fix it myself. Could anyone point me to instructions how this panorama window is removed, to I can seal it up again? Is it screwed or glued in? Do I need to remove the whole interior paneling in order to get access to the window? Since it my first caravan any advice is highly appreciated. A video of the leak can be found here: https://youtu. be/IQJOUwSpLds
  4. When sanitising the water system at the weekend, I noticed water gathering around the base of the bathroom tap. Its not leaking from above (ie from the tap itself) and couldn’t really see anything obvious from inside the vanity sink unit. Any ideas what the issue could be or how to fix it?
  5. I have a bessacarr 2010 caravan with an on board water tank that is also possible to bypass and use just the external pump (see second pic) With the tank bypassed and using external truma pump, the pump fails to turn off when taps are off (all ok if using the on board tank - pump switches off when taps are off). No air in the system and not got any leaks (water is not being pumped from the aqua roll even though it is running). Wiring schematic suggests a pressure switch; online searches suggest altering pressure switch but I can't find it. What I can find looks nothing like a pressure switch and has no means of altering it (third pic). Could it be a pressure switch and surge damper? Is it possible to alter this? And the other picture....
  6. Hi We're just purchasing a Sterling Eccles Opal 2007 caravan but there doesn't appear to be a handbook with this van, I've checked the swift site and also manual library on line, but neither seem to have a handbook for this model online. Could anyone suggest an alternative place to look or indeed have a copy they are willing to sell Regards Neil
  7. Hoping someone can assist with this 2-part question with our Sprite Quattro EB. First part relates to the mixer tap at the kitchen sink. On out last trip it worked loose and I need to tighten it. I assume that I can do this purely by tightening a “nut” from underneath with perhaps an adjuster spanner (albeit in a very tight working space)? That leads onto the second part of my question...... To gain access to tighten the tap, I was looking at removing the narrow cutlery drawer between the fridge and the cooker. My problem here is that I can’t work out how to remove the drawer. Hoping there’s a simple solution and that I’m just being thick.
  8. Being laid up at present for a couple of weeks has been sending me stir crazy. So given the number of posts on Warranty claims, being knocked back for – common problems experienced by members I have tried to put together a comparison chart manufacturer to manufacturer. (British main stream vans) I am fully aware of the protection given by the Consumer Rights Act 2015 and that this usually exceeds what the manufacturer gives. But the differences between manufacturers confidence in their product might just surprise some people and assist others. All the information has been taken from the web sites. If I got it wrong and in at least one case it is not even published on the manufacturer’s site, which refers you to the ‘handbook’ for full details. (quite how you do that without getting one with a van is not explained.) Just to compound matters some tell what is covered, and some, what is not, you can work on it for hours trying to make it clear. I’ve removed small cost items like bulbs etc. They all have wear and use conditions etc. Ignoring the eye catching headline 10 years water ingress etc. All manufacturers appear to cover almost everything for 12 months. With the caveat that some items have their own warranty like cookers etc.(why ?) It is after the first 12 months that things get interesting. Year two Bailey – No change except Microwave – Stereo and speakers. NOT covered. Swift – Now revert to a list of things covered. In years 2 and 3 of the Swift SuperSure Warranty, the Warranty will only cover any defect with the following components: Water system, heater, fresh water tank, water pump, water gauges, taps and shower heads; Heating system and components; Main proprietary items (for example fridge, toilet, cooker); Chassis and associated parts; Auxiliary electrics ; and Windows (excluding window furniture and blinds). · Microwave – Audio and T. V. are NOT covered . Explorer group eg. Elddis – Buccaneer – etc. NOT now covered Microwaves Tyres Windows and glass Deterioration of exterior paint work Soft furnishings, carpets and floor coverings Entertainment equipment Plastic and GRP exterior panels Plastic products including A-frame covers, wheel spats and shower trays Minor adjustment of blinds, hinges, catches, stays and doors (Quite frankly how they expect people to pay over £30k with this sort of cover is beyond me.) Lunar Not on their web site so I called a dealer who read from the Service book. He says the following are NOT covered. I have not seen this document. Carpets – Soft furnishings – windows – hinges – A frame cover – wheel spats – shower tray/cubical – Front and Back plastic panels. (Ditto my remarks about Explorer group if what I was told is true, hopefully a Lunar owner can confirm or otherwise what is covered) Coachman. The specific exclusions of the Coachman Caravan Company Limited Warranty during years two to five are tyres, windows, paintwork, brightwork and all similar trims and finishes, tables, hinges, knobs and handles, window catches, stays and associated fittings, adjustment of blinds, catches, stays and doors, entertainment/communications system and connected equipment which are covered by the respective manufacturers’ own guarantee. Year 3 Bailey Now they revert to a list of what is covered · Chassis: all chassis members including corner steadies · Suspension: axle suspension and braking system (excluding any damage to or faults in brake drums and shoes that are caused through misuse of the braking system or from normal wear and tear) · Running Gear: road wheels (excluding tyres) · Towing Mechanism: all mechanical components fitted to vehicle (excluding electrics) · Cooker: the cooker unit including burners, grill, oven, flame failure device and igniter · Refrigerator: door seal condenser, gas control valve, gas igniter, flame failure device,12 and 230v heater elements, gas thermostat, 230v thermostat and 230v temperature control switch · Water System: water heater (gas or electric), fresh water tank, water pump, water · gauges, taps and shower head · Electrical System: mains hook up input connector, ELCB, battery charger and · distributor unit and interior lighting units (excluding bulbs) · Cassette Toilet: the cassette toilet is covered (excluding seals, valves and glands) · Heating System: thermostat, motor, switches, control unit, gas heater, flame failure · device and igniter (excluding ducting and fittings) · Windows: the functionality of the opening and closing system (stays, handles and catches) and a warranty against the cracking of the acrylic · Upholstery: zips, seams and colour fastness. A list that appears quite comprehensive. Swift. Identical to year 2. Explorer Group. No change from year 2. Lunar Couldn’t find out. It beggars belief what some manufacturers are not prepared to cover in a warranty after year 1. If I've got it wrong please correct. I do not consider quoting their own literature as taking 'a pop' at any manufacturer. But it was and is a consideration on my purchases and will continue to be so.
  9. On our Quattro EB the blind on the rear window won’t open easily. I’m wary of forcing the clip I’ve highlighted in the pics attached. Any advice on how they work. At first I thought the blind was sitting squint, but it seems the blue / grey surround panel Is off the plumb but probably not anything to do with the opening issue. Wish they’d fitted a blind the same as the rest of the van windows.
  10. Only myself to blame but I’ve managed to take a 1 inch X 2 inch rectangular gouge out of the back corner of the van on a gate post as the back end swung when turning. Raging at myself! The damage has taken the outer skin off, exposing the fibre threads underneath. Anyway, my question (as I’m new to this) is what would you recommend for repairing? Will I be able to get a mobile repairer? If it needs to go to the dealer, it’d probably need to wait until the end of the season as we’ve little time before then. The van has an annual inspection for water tightness and am worried I’ll invalidate this by not getting it repaired properly. Any advice gratefully received.
  11. Can anyone advise or reccomend where to get a shower tray for the swift challenger 500SE from please?
  12. Hi, I have a Swift Eccles 630 Double wheeled Caravan and I'm struggling to find the best Skirt for this model, any advise would be much appreciated :) Many Thanks. Rod
  13. Hi there, I have a Swift Accord 590 model 2007. It had a leak at the back window. I had to totally remove the whole rear panel on the inside as well as the furniture, replace the rotten wood and rebuild it. I found nails and screws in the rear plastic panel that had split the plastic from it’s original manufacturing and assumed this was the source of the leak. This was on the screws attaching the rear window and also Under the awning rail. I removed and resealed the awning rail. All of this took me a year and lots of Sikaflex. When it rained there was no leaking into the caravan back before I put the wall boarding on and rebuilt it. Now imagine my horror as after a trip to Devon the wood on the top inside of the rear window is leaking. My main question is from people’s experience where is the likely entrance of this water as I’ve already done a lot of sealing and feel like I’m fighting a battle of no returns. I wonder if the flexing of this journey has made some more splits. I also feel I might just be missing something here. Thanks in advance, I have my sealing gun ready to go...
  14. I have a 2020 Swift Eccles 650 with a Thetford oven and a Dometic RML 10.4S tall double opening fridge. On going to our storage yesterday I wanted to make sure that everything worked on the gas as we had not tried it out. The grill had been an issue previously with only a trickle of gas coming through and the dealer fixed it. So the Alde boiler works perfectly, as does the oven and hob but neither the fridge or grill will run on gas. I have made sure the isolation valves are open for both and the gas bottle is 2/3 full. On the Swift command panel it says to reset the fridge by keeping the fridge on/off button pressed until it beeps but mine seems to do nothing including not switching it on/off? I will take it back to my dealer for a warranty repair but I wondered if anyone else has had a similar issue or has any idea what could be causing it? Am I doing/not doing something stupid?
  15. Hi Guys!! I hope someone here can help. We just got our new Swift Eccles 590 caravan and we can't switch off the ambient lights above the kitchen cabinets. Our dealer is closed for Christmas and also the Swift group couldn't help us. We have tried all switches and also nothing in the control panel does the trick. Who can help us out?? Thanks and merry christmas!!
  16. 'Evening all, My 'van went in earlier this week for the 3-year service and a few warranty items. The (supplying) dealer has just called to say that they have found rippling of the underside of the floor at the front end and Swift will need to take it back to the factory for repair. It has been described by the dealer as 'a failure of the bonding' and it is the second one this week they have found. It was purchased new and I took delivery in January 2016. (The main extras are Alde heating, ATC, Al-Ko wheel lock, Tyrons and Paintseal.) To say I'm cross is probably the understatement of the year. ... Never in 27 years having been in the position of needing a factory repair, I'm obviously considering the the options, one of which might be to replace the 'van and have done with it. (In that event, do I really want another Swift after this? Even if I do, I think it unlikely that I will be entitled to expect any kind of contribution to the gap between the cost of a new one and its current trade-in value.) Even if it is factory-repaired, will it ever be the same again, or am I about to become embroiled in a lot of hassle if the repair and reassembly work is less than 100%? Current thinking is that the upper body will be separated from the floor, lifted for the floor to be replaced,and then reattached to it. This is major work and I am extremely nervous about the effect of this. I would be grateful to hear from anyone who has experienced a major factory repair with Swift, and how this went. The other problem is that the earliest dates currently being offered by Swift are said to be in March next year - which is of course right at the start of the season for me. My dealer says that it could be at the factory for either side of 6 weeks. If I do go along with the repair option, I would be looking to delay its return to the factory until at least late October or early November 2019, bearing in mind that the bonding failure ought not to be a safety matter and therefore it should not prevent its continued use until then. At least that way we would lose little or nothing of the 2019 season. Additionally, it is surprising to be told that both tyres will be replaced under warranty due to cracking, though at the moment Swift are refusing to replace the o/s/r light cluster (LEDs) which was full of condensation until recently and which has thrown up defect warnings on the dash in the last 2-3 months - presumably I have to wait until it fails, stranding me somewhere, and then call out Mayday to get us home. I await with interest any observations and/or experiences of this kind of situation. Thanks. PS I have searched for any similar posts but no joy so far.
  17. Hi A crack about 2 inches long has developed in the shower tray on my 2016 Sterling Eccles 590. Another crack has also developed on one of the shower side panels. To add insult to injury as the van is just out of warranty Swift want nothing to do with it. The shower isn't used that much so I am at a loss as to how this has happened. Any feedback on effective repairs would be welcomed.
  18. We bought a Swift Archway 2014 second hand from the first owners in 2017. We had a great couple of trips but then discovered a couple of cracks in the roof. We looked through our warranty small print and thought we were not covered as we were second owners. We tried asking at a small repair shop local to us. They did lots of tutting and shaking of heads and said it would cost around £700 to repair and they would not be able to guarantee the work for more than a year. They also 'very kindly' offered to sell the caravan for us to traders that they were in contact with. We were understandably gutted to think that our retirement investment had gone downhill so quickly so I decided to contact Swift directly. The first contact made gave a negative response so I appealed and explained that as it was only 4 years old it was a shock not to be covered. I then received a second reply from another Swift Customer Service agent who said that yes we were indeed covered and that I should mention her name if there were any problems. We subsequently had the repair done very professionally by Panel Works of Bawtry who guarantee it for 24 months. It is always worth persevering I think. I just want to let people know that Swift gave us excellent support and help with this issue.
  19. I’m writing in the vain hope that the current crop of caravan manufacturers occasionally read what their customers write. we all spend our hard earned pennies buying your caravans, I fully understand that you have to make a return on every caravan you sell. This then allows you to pay overheads and reinvest in our tomorrow’s must have caravan. Most of what you produce are perfectly acceptable, however the fact remains you are judged on the failures. When things go wrong we need to know it will be fixed in a timely manner. your dealer networks can be great, however take a lesson from the car industry, if your appointed dealer lets down their customers, either by not doing what both you and us expect then remove them. Stop them selling your products. Invest in a small team of customer service representatives, who can help us out. We judge you not just on your products but also your “preferred dealers” many years ago I had a damp problem with a new Avondale, the dealer identified the issue, informed Avondale of the facts, Avondale collected the caravan from the dealer, and from that point on I had regular updates from Avondale direct. Van was out of my hands for 3 weeks and returned in perfect condition. People are waiting 10-12 weeks for repairs. This is causing missed holidays and stress for them. They have allowed you to make the profits you do, so come on give a bit back to us, treat us with respect, I have paid more than some of workers earn in a year for the wobbly box that you’ve promised will be my utopia, and yet you treat me with total contempt when something goes wrong. All we ask is that it does what it says on the tin I’m available to set up that dedicated customer care unit, if you don’t know how to do it
  20. I'd be interested in hearing from any Swift Basecamp owners, their experiences, have you travelled a lot, long periods of time with your Swift Basecamp, UK/Overseas, pros and cons etc? I'm considering purchasing one to travel around in, not just the odd weekends, more like months at a time
  21. Has anyone had a solar panel fitted to a Swift Freestyle S2? Is there enough roof space?
  22. Hi I pick up my new Swift Elite 560 caravan next week it has a TV mounting bracket in the bedroom but has anyone had fitted or fitted a TV bracket in the lounge area to the right of the door as you step in below the cupboard that houses the TV aerial.
  23. Has anyone fitting a Truma A/C unit to a Swift Freestyle S4SB? any help would be appriciated
  24. I have a 2017 swift challenger 590. Recently I have noticed issues with the battery charger. Initially it works fine then it seems to stop and the battery voltage drops. When I switch it off and pull the fuse, refit it and then switch back on the charger works correctly. It seems to happen after the solar charging has operated. Has anyone else seen this issue or have any ideas what may be wrong? Any advice would be appreciated.
  25. I am wondering if anybody has incurred the same problem with his or her Swift caravan that I have. I bought my Swift Elegance 565 in March 2016 and unfortunately the problems began immediately. To date I have had the following problems with my caravan: LED mood lights failed twice Curtains falling off – (tape adhesive not up to the job) Water pressure in taps not working (reduced flow at kitchen tap) Panoramic window trim hanging down across the window Battery box seal fell off Worktop cracked after 2 days – we were initially informed that we must have abused the worktop and would have to pay money to have it repaired. Internal front locker striking against caravan trim Aerial needed replacing. (14 months wait) Battery box surround cracked and needed a replacement surround (14 month wait) Nearside front reflector trim misplaced (Seal has folded under the fitting) Bottom door hinge looks as though it is rusting beneath the paintwork (It is blistered) N/S Front seat locker brown trim loose L/H kitchen cupboard trim loose O/S bed front locker button sticks in Edging on all locker doors, drawers, under vanity, radio storage door and flaps coming off Shower screw caps fallen off Tyre's x 2 cracking on the inside (Identified at the 2nd service and replaced due to the likelihood of a complete failure) Panasonic window bowing inwards making it difficult to close the blinds Front panel 2 x cracks Rear panel 1 x split Return valve on water system failed leading to a gradual drain down of the onboard water supply 12 volt socket above the bed failed (Never used) Front offside window infill pulling out Front cupboard extending leaf misaligned making it difficult to close My local dealer has been really helpful but I was informed that due to all the problems the caravan will have to go back to the dealer. My questions are this: is this the norm for Swift caravans? does anybody else feel that Swift CS fail to deal appropriately when an obvious bad apple has slipped the net? Swift CS response has been to request me to allow yet more repairs albeit the guarantee is winding down and soon any repairs/problems rising will be outside the guarantee period. Thank you for reading my extended post
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