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Found 78 results

  1. Hi all, the front panorama window of my Swift Conqueror 560 2016 model started to leak when it is raining. Since I'm the second owner of this caravan and the first one missed the yearly check up, the Swift group refuses to fix this issue within the "10 year warranty". So it's not a warranty but more like a "every year we fix all leaks for 10 years and then you are screwed" It's quite frustrating since besides the newly discovered leak, I've had a lot of issues with the caravan: The veneer was constantly falling off and I had to glue it back on. I'm a Software Engineer myself and was exited about their Swift Command App and the possibility to control the caravan remotely with an app. Then I've discovered that their API was not secured at all! So everyone could access the data of ALL other Swift caravan owners personal data, including their GPS location and could also remote control those caravans. I was in shock about the lack of basic data protection and immediately contacted them to get this fixed. And now the caravan is standing here with a leaking window and they refuse to help in any way. Therefore I need to fix it myself. Could anyone point me to instructions how this panorama window is removed, to I can seal it up again? Is it screwed or glued in? Do I need to remove the whole interior paneling in order to get access to the window? Since it my first caravan any advice is highly appreciated. A video of the leak can be found here: https://youtu. be/IQJOUwSpLds
  2. I have a 2020 Swift Eccles 650 with a Thetford oven and a Dometic RML 10.4S tall double opening fridge. On going to our storage yesterday I wanted to make sure that everything worked on the gas as we had not tried it out. The grill had been an issue previously with only a trickle of gas coming through and the dealer fixed it. So the Alde boiler works perfectly, as does the oven and hob but neither the fridge or grill will run on gas. I have made sure the isolation valves are open for both and the gas bottle is 2/3 full. On the Swift command panel it says to reset the fridge by keeping the fridge on/off button pressed until it beeps but mine seems to do nothing including not switching it on/off? I will take it back to my dealer for a warranty repair but I wondered if anyone else has had a similar issue or has any idea what could be causing it? Am I doing/not doing something stupid?
  3. Hi I’ve just joined up and finding my way around. Although I’ve stayed in statics over many years and rented a motorhome, I’m a complete novice to tourers as well as towing. We’ve recently bought our first ever ‘van, a Swift Sprite Quattro EB and we collect it in just over a weeks time. Changed my car a month ago with the intention of acquiring a ‘van maybe in the summer.......... anyways, we “went for a look” a couple of weeks ago and left the dealers having bought one! Tow bar (detachable) has now been fitted. Very much looking forward to a steep learning curve on here, so all help gratefully received. Off to the Camping & Caravan Show at SECC tomorrow, so will see what ideas we get and accessories we might pick up. Already got wheel clamps, hitch lock, extended mirrors, towing cover. First week away booked for the end of May, but some short weekend breaks planned to “practice”.
  4. Hi Guys!! I hope someone here can help. We just got our new Swift Eccles 590 caravan and we can't switch off the ambient lights above the kitchen cabinets. Our dealer is closed for Christmas and also the Swift group couldn't help us. We have tried all switches and also nothing in the control panel does the trick. Who can help us out?? Thanks and merry christmas!!
  5. 'Evening all, My 'van went in earlier this week for the 3-year service and a few warranty items. The (supplying) dealer has just called to say that they have found rippling of the underside of the floor at the front end and Swift will need to take it back to the factory for repair. It has been described by the dealer as 'a failure of the bonding' and it is the second one this week they have found. It was purchased new and I took delivery in January 2016. (The main extras are Alde heating, ATC, Al-Ko wheel lock, Tyrons and Paintseal.) To say I'm cross is probably the understatement of the year. ... Never in 27 years having been in the position of needing a factory repair, I'm obviously considering the the options, one of which might be to replace the 'van and have done with it. (In that event, do I really want another Swift after this? Even if I do, I think it unlikely that I will be entitled to expect any kind of contribution to the gap between the cost of a new one and its current trade-in value.) Even if it is factory-repaired, will it ever be the same again, or am I about to become embroiled in a lot of hassle if the repair and reassembly work is less than 100%? Current thinking is that the upper body will be separated from the floor, lifted for the floor to be replaced,and then reattached to it. This is major work and I am extremely nervous about the effect of this. I would be grateful to hear from anyone who has experienced a major factory repair with Swift, and how this went. The other problem is that the earliest dates currently being offered by Swift are said to be in March next year - which is of course right at the start of the season for me. My dealer says that it could be at the factory for either side of 6 weeks. If I do go along with the repair option, I would be looking to delay its return to the factory until at least late October or early November 2019, bearing in mind that the bonding failure ought not to be a safety matter and therefore it should not prevent its continued use until then. At least that way we would lose little or nothing of the 2019 season. Additionally, it is surprising to be told that both tyres will be replaced under warranty due to cracking, though at the moment Swift are refusing to replace the o/s/r light cluster (LEDs) which was full of condensation until recently and which has thrown up defect warnings on the dash in the last 2-3 months - presumably I have to wait until it fails, stranding me somewhere, and then call out Mayday to get us home. I await with interest any observations and/or experiences of this kind of situation. Thanks. PS I have searched for any similar posts but no joy so far.
  6. Hi A crack about 2 inches long has developed in the shower tray on my 2016 Sterling Eccles 590. Another crack has also developed on one of the shower side panels. To add insult to injury as the van is just out of warranty Swift want nothing to do with it. The shower isn't used that much so I am at a loss as to how this has happened. Any feedback on effective repairs would be welcomed.
  7. We bought a Swift Archway 2014 second hand from the first owners in 2017. We had a great couple of trips but then discovered a couple of cracks in the roof. We looked through our warranty small print and thought we were not covered as we were second owners. We tried asking at a small repair shop local to us. They did lots of tutting and shaking of heads and said it would cost around £700 to repair and they would not be able to guarantee the work for more than a year. They also 'very kindly' offered to sell the caravan for us to traders that they were in contact with. We were understandably gutted to think that our retirement investment had gone downhill so quickly so I decided to contact Swift directly. The first contact made gave a negative response so I appealed and explained that as it was only 4 years old it was a shock not to be covered. I then received a second reply from another Swift Customer Service agent who said that yes we were indeed covered and that I should mention her name if there were any problems. We subsequently had the repair done very professionally by Panel Works of Bawtry who guarantee it for 24 months. It is always worth persevering I think. I just want to let people know that Swift gave us excellent support and help with this issue.
  8. I’m writing in the vain hope that the current crop of caravan manufacturers occasionally read what their customers write. we all spend our hard earned pennies buying your caravans, I fully understand that you have to make a return on every caravan you sell. This then allows you to pay overheads and reinvest in our tomorrow’s must have caravan. Most of what you produce are perfectly acceptable, however the fact remains you are judged on the failures. When things go wrong we need to know it will be fixed in a timely manner. your dealer networks can be great, however take a lesson from the car industry, if your appointed dealer lets down their customers, either by not doing what both you and us expect then remove them. Stop them selling your products. Invest in a small team of customer service representatives, who can help us out. We judge you not just on your products but also your “preferred dealers” many years ago I had a damp problem with a new Avondale, the dealer identified the issue, informed Avondale of the facts, Avondale collected the caravan from the dealer, and from that point on I had regular updates from Avondale direct. Van was out of my hands for 3 weeks and returned in perfect condition. People are waiting 10-12 weeks for repairs. This is causing missed holidays and stress for them. They have allowed you to make the profits you do, so come on give a bit back to us, treat us with respect, I have paid more than some of workers earn in a year for the wobbly box that you’ve promised will be my utopia, and yet you treat me with total contempt when something goes wrong. All we ask is that it does what it says on the tin I’m available to set up that dedicated customer care unit, if you don’t know how to do it
  9. I'd be interested in hearing from any Swift Basecamp owners, their experiences, have you travelled a lot, long periods of time with your Swift Basecamp, UK/Overseas, pros and cons etc? I'm considering purchasing one to travel around in, not just the odd weekends, more like months at a time
  10. Has anyone had a solar panel fitted to a Swift Freestyle S2? Is there enough roof space?
  11. Dear Members, A big hello from Bangalore, India. I recently received my Swift Sprite Major 6 (2018) van here in India. My plan is to introduce caravan culture to my country. I hope to enlist your help from time to time where technical know-how & maintenance matters are concerned. Thank you. Bharat Chugh
  12. Hi I pick up my new Swift Elite 560 caravan next week it has a TV mounting bracket in the bedroom but has anyone had fitted or fitted a TV bracket in the lounge area to the right of the door as you step in below the cupboard that houses the TV aerial.
  13. Has anyone fitting a Truma A/C unit to a Swift Freestyle S4SB? any help would be appriciated
  14. I have a 2017 swift challenger 590. Recently I have noticed issues with the battery charger. Initially it works fine then it seems to stop and the battery voltage drops. When I switch it off and pull the fuse, refit it and then switch back on the charger works correctly. It seems to happen after the solar charging has operated. Has anyone else seen this issue or have any ideas what may be wrong? Any advice would be appreciated.
  15. I am wondering if anybody has incurred the same problem with his or her Swift caravan that I have. I bought my Swift Elegance 565 in March 2016 and unfortunately the problems began immediately. To date I have had the following problems with my caravan: LED mood lights failed twice Curtains falling off – (tape adhesive not up to the job) Water pressure in taps not working (reduced flow at kitchen tap) Panoramic window trim hanging down across the window Battery box seal fell off Worktop cracked after 2 days – we were initially informed that we must have abused the worktop and would have to pay money to have it repaired. Internal front locker striking against caravan trim Aerial needed replacing. (14 months wait) Battery box surround cracked and needed a replacement surround (14 month wait) Nearside front reflector trim misplaced (Seal has folded under the fitting) Bottom door hinge looks as though it is rusting beneath the paintwork (It is blistered) N/S Front seat locker brown trim loose L/H kitchen cupboard trim loose O/S bed front locker button sticks in Edging on all locker doors, drawers, under vanity, radio storage door and flaps coming off Shower screw caps fallen off Tyre's x 2 cracking on the inside (Identified at the 2nd service and replaced due to the likelihood of a complete failure) Panasonic window bowing inwards making it difficult to close the blinds Front panel 2 x cracks Rear panel 1 x split Return valve on water system failed leading to a gradual drain down of the onboard water supply 12 volt socket above the bed failed (Never used) Front offside window infill pulling out Front cupboard extending leaf misaligned making it difficult to close My local dealer has been really helpful but I was informed that due to all the problems the caravan will have to go back to the dealer. My questions are this: is this the norm for Swift caravans? does anybody else feel that Swift CS fail to deal appropriately when an obvious bad apple has slipped the net? Swift CS response has been to request me to allow yet more repairs albeit the guarantee is winding down and soon any repairs/problems rising will be outside the guarantee period. Thank you for reading my extended post
  16. Hi Bought an old (aluminium plate) Swift Rapide a few years ago and the rear right corner was found to be damp (namely when the maneuvering handle came off in my hand !) I scince then took all the old mastic strips off and replaced them with new and totally rebuilt the inside with new wood and thin ply. (and plugged the soggy floor with resin and plugs ). We have decorated it nicely and the rest of the caravan is lovely and dry, so it would be a shame to scrap it. However I have never really been certain it had properly resolved the issue Been in it today after a pretty damp winter and there is black mound again in the corner. After searching on here I have decided that a couple of vents should help dry it out but have also decided that it time to go to war on this for good and I dont care if its not pretty. I have seen threads on dribbly sealants, sikaflex etc etc, but wanted to tap your accumulated experience on the matter. The things exterior is never going to win a beauty pagent, so im not that fussed about how it looks particularly, I just want that water to stop getting in for a few years more while we have kids to take on holiday. I think the leak is coming in from 3 potential places: Roof ridge (looks OK but i can imagine it dripping down from there) Side - Roof Flashing / mastic strip. when I installed the new strip it was too wide for the strip, so I had to trim to trim it off a bit, and this has left it uneven with possible areas water may puddle and drip in. Side strip flashing, Its not nice under it and in all honesty id rather get rid of it completely and replace it with some hardcore tape or something that will cover up all holes and keep water out. Im beginning to consider just getting that clear gorilla tape and covering all 3 seams with it and being done with it. Please help keep the old girl dry for a while longer.
  17. I typed the following before I found the fault. As this might be useful to others I am still posting the message. I would appreciate some advice on the 12V supply from the battery to caravan systems. The battery is fully charged and the motor mover works OK but there is no power to anything else DC. I have looked for an inline fuse but have been unable to find it. 12 V supply switch is simple rocker car/off/van and doesn't appear to have any loose wires. Voltmeter shows no voltage on this switch. Checked all fuses adjacent to battery inside van. No blown fuses. Now here's a thing. I just checked the battery cables again and I now see there are 2 cables to each terminal. One wire disconnected. Problem solved. The main connections are for the motor mover and the other (side) connections are for everything else. So if you have a motor mover and it works but nothing else works on 12V double check your battery connections. I recommend removing the battery to check. Even if it looks OK corrosion on the terminals could still be an issue. In my case it was simply a disconnected lead.
  18. Anyone having problems using the midget tapering sink (first pic) in the (upto) 2015 Sterling Continental? Although they look quite smart, the small size means it's fairly useless other than for contortionists to brush their teeth. This is one of the very few fitments that niggles and lets this really fantastic van down. ... I've tried to source one of the newer versions (second pic) fitted to 2016 Conti's onwards (also to several other Swift caravans with end bathrooms including the Challenger I think) which have far greater utility. On asking Swift if they could supply me with one of these as a replacement unit for self-fitting, I've been told that they can only supply the one fitted to my van year. Does anyone know who manufactures and supplies these units to Swift so I could potentially try them directly? Thanks Tim
  19. We made the move to Swift this year with a dealer special Corniche 19/4. Mostly very pleased with it. However, one annoying and potentially damaging thing is that on both occasions we've towed it so far, the semi-circular shower door has come off its rail and fallen into the cubicle. There's a catch which is supposed to prevent the door moving and it has been set on both occasions. Is this something that anyone else has experienced and have you any suggestions to prevent it?
  20. Good afternoon I have filled my van water tank and ran the water through taps and shower. The problem I have is that when I opened the bathroom tap I could feel and hear the air coming out but once that's done there is no water. Shower and other tap works fine. I have just fitted a new pressure switch as well.
  21. Don't forget it is our Sneaky Peek 👀 Bank Holiday Weekend at all three of our Leisure World dealerships! To register for the preview . .. http://www. caravanqjumper. co. uk/
  22. Hi We're just purchasing a Sterling Eccles Opal 2007 caravan but there doesn't appear to be a handbook with this van, I've checked the swift site and also manual library on line, but neither seem to have a handbook for this model online. Could anyone suggest an alternative place to look or indeed have a copy they are willing to sell Regards Neil
  23. Hello all. I currently have a 2009 sterling europa 620 and my nordelettronica battery charger gave up so i went out and replaced it with the Sargent SP100. I also changed my battery at the same time. Once I had connected them all back up I pressed the water tap pump button on my nordelltronica NE190 panel by mistake but as I never connected my external water pump into the water barrel first, an (E1) code flashed up and I can’t pull water from my tap. I checked all the fuses and they are ok. Can anyone give me any idea on what to do next I. E. is there a reset process? Any other suggestions would be appreciated – P. S this caravanning is all new to me so any help would be gratefully received.
  24. Hi All. Desperatley need a sunroof for our Swift Charisma 555 2007, or anything that will pretty much fit. Existing measures 840 x 535mm inside the lining, so the empty apature size could be upto around 10mm more than this. So something 850mm x 545mm or slightly smaller would be great. Havnt had chance to get it out yet, but am guessing the roof thickness to be about 40-50mm. If anyone could help, it would be much appreciated. Cheers Jason.
  25. Hi All! After owning a Swift Charisma for many years, recently swapped for a 2012 Swift Challenger Sport 544 with end bathroom, front bench section that converts to a double bed, and a "U" shped dining section towards the rear the drops down to another double bed which mimic's the fixed bed version of the same caravan layout. REALLY looking forward to getting away in the new unit however. ................ Unfortunately, after dropping the table down, I can't seem to work out how the cushions are laid out to convert the rear dining section to be able to convert from a table to a double bed! In the wardrobe of the caravan, there were two additional slimline, oblong shaped (both a different thickness and shaping) foam pieces, I'm guessing these could have something to do with the set-up/layout of the bed however, just can't work out how on earth it's all supposed to fit together I've been through all the manuals that came with the caravan, scoured the internet for websites that could suggest how to set-up the rear double bed, and been on YouTube in the hope I can find something to show how to lay out the cushion pieces make up the bed! If anyone can explain, send pictures or even if possible refer me to a video of how on earth the cushions are supposed to be laid out, it would be most appreciated! Thanks in anticipation of helpful solutions! J ​
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