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Showing results for tags 'service charges.'.
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An example why dealers get a bad name by shooting themselves in the foot. Just had my Unicorn Valencia serviced. 4 years old. No issues so set price service at a not inconsiderable sum of money. Received a call from the dealers to say the friction pads in the Alko hitch needed replacement. No problem with that. I asked for a quote and was told £63 in addition to the service charge. Now discounting the exorbitant cost of the pads themselves (approx £28 inc Vat., which they claim back ) I know that it takes just 5 mins to change them so essentially they wanted about £38 for five minutes labour in addition to the service charges. Needless to say I refused and did them myself in about 5 mins. Over the years we have spent well over £100k with them. What a wonderful way to reward customer loyalty.