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Showing results for tags 'poor support'.
Bought a Basecamp Plus new last July. Lost count how many issues we've had since but culminated in the solar panel flying off the roof on a busy motorway and just missing the windscreen of a following van - could have been horrific. The driver and passenger of the van were shaken and the police had to arrange for the panel to be cleared from the busy M65. Swifts response to this and the numerous other issues has been polite but completely underwhelming, considering the seriousness of the latest incident. I was without the van for nearly 2 months whilst Glossop Caravan worked with Sw
Tom Tom may be great at producing satnavs that get you seamlessly from one place to another but their back-up support for customers is a nightmare of a cats cradle. Like a lot of companies these days you'll find they send you off trawling through pages and pages of dreamt up FAQ's most of which are completely irrelevant to the query in hand and the answers are self evident to anyone with half a brain cell. A couple of months ago I renewed my 'Traffic' subscription on their website. At the end of the transaction I got an 'error' screen rather than an acknowledgement of the credit car