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Found 1 result

  1. 'Evening all, My 'van went in earlier this week for the 3-year service and a few warranty items. The (supplying) dealer has just called to say that they have found rippling of the underside of the floor at the front end and Swift will need to take it back to the factory for repair. It has been described by the dealer as 'a failure of the bonding' and it is the second one this week they have found. It was purchased new and I took delivery in January 2016. (The main extras are Alde heating, ATC, Al-Ko wheel lock, Tyrons and Paintseal.) To say I'm cross is probably the understatement of the year. ... Never in 27 years having been in the position of needing a factory repair, I'm obviously considering the the options, one of which might be to replace the 'van and have done with it. (In that event, do I really want another Swift after this? Even if I do, I think it unlikely that I will be entitled to expect any kind of contribution to the gap between the cost of a new one and its current trade-in value.) Even if it is factory-repaired, will it ever be the same again, or am I about to become embroiled in a lot of hassle if the repair and reassembly work is less than 100%? Current thinking is that the upper body will be separated from the floor, lifted for the floor to be replaced,and then reattached to it. This is major work and I am extremely nervous about the effect of this. I would be grateful to hear from anyone who has experienced a major factory repair with Swift, and how this went. The other problem is that the earliest dates currently being offered by Swift are said to be in March next year - which is of course right at the start of the season for me. My dealer says that it could be at the factory for either side of 6 weeks. If I do go along with the repair option, I would be looking to delay its return to the factory until at least late October or early November 2019, bearing in mind that the bonding failure ought not to be a safety matter and therefore it should not prevent its continued use until then. At least that way we would lose little or nothing of the 2019 season. Additionally, it is surprising to be told that both tyres will be replaced under warranty due to cracking, though at the moment Swift are refusing to replace the o/s/r light cluster (LEDs) which was full of condensation until recently and which has thrown up defect warnings on the dash in the last 2-3 months - presumably I have to wait until it fails, stranding me somewhere, and then call out Mayday to get us home. I await with interest any observations and/or experiences of this kind of situation. Thanks. PS I have searched for any similar posts but no joy so far.
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