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Our Unicorn was due for the fluid change at two years and not wishing to let the caravan dealers anywhere near such sophistication I gave Alde a ring and booked it in. Right from the start they were a superb company to deal with. Nothing was too much trouble. The visit went as follows:- Arrived. Factory/car park is immaculate with all the staff in clean company dress. Nice coffee whilst we discussed the work to be done. i. e. Fluid change to five years and fitting a heated towel rail in the bathroom. We also decided on the load monitor as it would be fitted at the cost of part only. Work was done on time. The van was cleaner than when we left it. The towel rail was fitted perfetly and they went through every thing. No bleeding has been needed since. Whilst we were away I noticed the Flue Fan was a little noisier then before. Nothing they had done just a little noise that was not quite 'right' and it was getting worse. The heating worked as good as always. I called and asked their advice they booked it in to suit our way home. Again nothing too much trouble. Identified as an out of true fan. Replaced immediately with profuse appologies that I had been troubled. No interrogation, proof of age etc. Just "It should it not have happened. We have fixed it." Thank you Alde for your attitude and professionalism if only Caravan Dealers were as good.