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Hi, Please can someone help. We we’re supposed to go away today and when I pressed the up button the middle axle cylinders refused to retract. The override valve and hand pump doesn’t work. ..the cylinders will lift the van but refuse to retract. 13. 2 amps on the battery so is okay and I have a 3 meter extension lead so plugged it into the car and still no difference. ..just in case the battery wasn’t any good. dors any one no what’s wrong as it’s stuck up high and I’ve a family of moaning kids disappointed about not going on holiday, will Ep come out to repair ?