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Showing results for tags 'build quality'.
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Bought a Basecamp Plus new last July. Lost count how many issues we've had since but culminated in the solar panel flying off the roof on a busy motorway and just missing the windscreen of a following van - could have been horrific. The driver and passenger of the van were shaken and the police had to arrange for the panel to be cleared from the busy M65. Swifts response to this and the numerous other issues has been polite but completely underwhelming, considering the seriousness of the latest incident. I was without the van for nearly 2 months whilst Glossop Caravan worked with Swift to resolve this and the numerous other issues. Turns out (after 6 weeks with Glossop) that the solar panel windshield was not fitted. SO PLEASE CHECK THIS ON YOUR VAN. Swift's compensation was £300 towards our next service so long as taken before end July 2019...it's only just come back from Glossop Caravans so we'll be passing on this extremely generous offer!!??
On 7th November 2017 I sent the enclosed letter of rejection to the dealer (name not included) who supplied our new caravan. Complaint about faulty goods/ Final rejection of faulty goods We bought a 2017 Lunar Delta RI from you on 7th July 2017. We paid £xx,xxx. From the date of collection there has been a series of problems with the vehicle, some of which you have attempted to repair, some are awaiting parts for further repair and some are still appearing. Among the faults we have had or have now are: Faults on the water system: Onboard tank did not fill (PSU changed) Onboard tank level indicators do not reflect the true level Onboard tank pump runs intermittently when taps are closed Onboard tank does not switch to external tank when empty Outside pump failed (replaced) Kitchen sink drains very slowly Bathroom sink waste leaks into cupboard causing damage to cupboard Shower waste was not connected to shower tray (refitted by us) External shower cover cannot be removed Faults on the electrical system: Alarm unit failed (replaced) Alarm raises alerts to Phantom for no valid reason Alarm klaxon is very quiet Alarm does not always sound klaxon when activated Status aerial blows fuses for no obvious reason Bedroom striplight not working Fuse on PSU shown as unused but allocated to installed circuits Faults in build quality: Work surface edging strips separating on all lounge surfaces (glued and still faulty) Laminate edging strips on lounge furniture coming loose Front skylight blind sticking Screw covers not fitted in bedroom Shower door fell off (refitted by us) Screw cover missing from door surround Long rooflight opening mechanism erratic Gas locker door has sharp edges causing cut fingers Coaxial leads to status aerial have cable damaging bends and strained connectors Lunar documentation faults: Status aerial fuse position not identified User instructions for onboard tank system inadequate – does not explain the functions of the system to confirm correct operation – describes automatic switch over from onboard tank to external supply Outside fridge/freezer vents calls for winter covers – none supplied Window and rooflight opening instructions refer to safety push buttons – none fitted Whilst recognising that you have attempted to rectify some of the faults above, we have lost confidence in the caravan and in your ability to obtain support from Lunar to bring this particular vehicle up to the standard that we expect from a new, top of the range caravan. Replacement work surfaces ordered in July by your service department have not yet been supplied and technical advice from Lunar has failed to clear faults. The months since the purchase have been stressful, worrying and frustrating – a far cry from our expected experience, and we do not relish this situation continuing into a second season. After weeks of consideration and consultation with Citizens Advice on numerous occasions, we have decided that we have to exercise our right to formally reject the vehicle, in accordance with the Consumer Rights Act 2015. Under the Consumer Rights Act 2015 goods you supply must be of satisfactory quality, fit for purpose and as described. As there were problems with the vehicle when we bought it (i. e within 6 months of supply), and attempts to repair have not corrected the problems, we have the right to reject the goods. In order to settle this issue we request that you provide us with a new replacement vehicle, fault free and within a mutually agreed timescale. If this is not possible a full and immediate refund of the cost of all goods purchased will be requested and compensation may be sought. Please respond within 7 days of receiving this letter. The response from the dealership was that they had not had sufficient opportunity (two visits to site) to carry out repairs and that a replacement or refund would be a non starter as their and Lunar's legal departments would "fight you all the way". I felt bullied into accepting a repair programme but reluctantly agreed to allowing collection and repairs during the winter months on the understanding that I reserve the right to reject. As so many of the faults shown are being openly discussed on this site the manufacturers must be aware of the issues yet continue to supply products that are not fit for purpose, ignoring the effects on the end user. My contract is with the dealer yet the strings are pulled by the manufacturer, controlling warranty repair authorisations, parts supply and, it seems, consumer law cases. I have written on three separate occasions to the CEO of Lunar expressing concerns over supply quality and had no personal reply, only two delegated responses from the Head of Commercial Services that only address the outstanding warranty claims and refer me back to the dealer. These responses (or lack of) indicate that caravan manufacturers are contemptuous of the buying public and, unwilling to discuss any concerns you have, they hide behind the dealership networks and continue to produce the same shoddy goods regardless. Do any members have similar experiences?
I'm in a dilemma on which caravan to buy but I've narrowed it down to two by virtue of availability at local dealers, layout (side dinette / end wash) and I wish to buy British. It's either; Lunar Quasar 494 - Lightweight, £400ish cheaper, appears to be better put together with more attention to details and build quality. Swift Challenger Sport 524 - Larger 'van with more space including head height (I'm 6'2") but 150kg heavier, side dinette larger, 10 year warranty (water ingress), slightly more kit for money. A lot of people call Lunars "leaky" and a lot of people complaining about build quality on Swifts. From a month of looking Lunars and Coachman caravans appear to be better put together with more attention to the details and build quality but are more traditional in build. Salesmen are vague and avoid talking about build quality. Help! Any thoughts on this subject would be welcome.