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Found 27 results

  1. Hi we brought a brand new Eldis Avante 576. The caravan has a 10 year water ingress warranty. During its 4 year service they detected damp in the rear of the van and also the rear panels have split. Eldis are refusing to fix the issue as the panels are only covered for 3 years. I think this is appaling and have contacted them directy and they are refusing to do anything? Does anyone have any advice or where we can go to put in a complaint? Thanks
  2. Hi. I bought a new Swift Coastline in June 2016 from Highbridge caravans Somerset, it has now after 2 years developed a list of problems from stress cracks on back and front panels,blinds coming away from walls,cupboard doors loose, darker patches appearing on outer side panels,mattress has sagged in the middle. the list goes on!My problem being is that I live in Northern Ireland and no swift dealer here will look at it to do the warranty work, it has to go back to Somerset which is 970 mile return trip including ferry. I was not made aware when buying this caravan that for warranty work my local dealers wouldn't look at it!I'm now left with a caravan that I can't use until I get this work done as the bed is unusable and blinds are hanging of the walls (3 front ones).I've emailed swift who don't seen to care . highbridge are willing to sort the van but getting it there is at my expense and a 2 week wait and accomodation while there . Has anyone experienced this and should this be at the dealers expense?These faults appeared through no fault of my own . Thanks in advance.
  3. Hi, Name is Paulo. Portuguese who moved to England and after a decade of living and Southampton and then Cambridge I am now based in Nuremberg, Germany - that's what happens when you marry a German! Anyway, I have been traveling for doing long distance triathlons for awhile and I tired of booking hotels too far from race start and seeing all of the caravan people relaxed in the morning brewing a their coffees 2 minutes from the race start. My wife also fancies one as we have two children and enjoy camping, going outdoors and driving from our home to Austria, Italy or Croatia is quite easy so we can visit quite a few new places like this. We were looking at quite a few caravan brands and have around 15000 to 18000 euros to spend. Knaus, Adria, Weinsberg were the brands we looked at. Knaus Südwind are quite expensive and the Adria layouts are not great. We really liked the Weinsberg 480QDK. Found online someone who used one once and wants to sell it. However, they told us that the Weinsberg caravans come with a ten year impermeability warranty if you test it every 12 months. They failed to test in the first 12 months which invalidated the warranty. Due to a sale which ended up falling through, they tested after 2 years and a problem was found at that point. Both sides of the caravan are being replaced by the manufacturer but it worries me that we'll have problems forever even after being "fixed". They are selling it for 15000 eur with a caravan tent which I heard it quite expensive but then again the caravan can be bought new for 17000 eur so I am thinking maybe I should buy it new and save the worry. What do you think? What are the right question to ask when buying a caravan and which things should I ensure are OK if buying used? Kind regards. Paulo
  4. Hi I would like to hear from anyone who is having major problems with Elddis not repairing cracked rear panels under warranty since 2013. Also if they have returned after a replacement. Email address removed, as Geoff says it's safest to use the PM system
  5. I am wondering if anybody has incurred the same problem with his or her Swift caravan that I have. I bought my Swift Elegance 565 in March 2016 and unfortunately the problems began immediately. To date I have had the following problems with my caravan: LED mood lights failed twice Curtains falling off – (tape adhesive not up to the job) Water pressure in taps not working (reduced flow at kitchen tap) Panoramic window trim hanging down across the window Battery box seal fell off Worktop cracked after 2 days – we were initially informed that we must have abused the worktop and would have to pay money to have it repaired. Internal front locker striking against caravan trim Aerial needed replacing. (14 months wait) Battery box surround cracked and needed a replacement surround (14 month wait) Nearside front reflector trim misplaced (Seal has folded under the fitting) Bottom door hinge looks as though it is rusting beneath the paintwork (It is blistered) N/S Front seat locker brown trim loose L/H kitchen cupboard trim loose O/S bed front locker button sticks in Edging on all locker doors, drawers, under vanity, radio storage door and flaps coming off Shower screw caps fallen off Tyre's x 2 cracking on the inside (Identified at the 2nd service and replaced due to the likelihood of a complete failure) Panasonic window bowing inwards making it difficult to close the blinds Front panel 2 x cracks Rear panel 1 x split Return valve on water system failed leading to a gradual drain down of the onboard water supply 12 volt socket above the bed failed (Never used) Front offside window infill pulling out Front cupboard extending leaf misaligned making it difficult to close My local dealer has been really helpful but I was informed that due to all the problems the caravan will have to go back to the dealer. My questions are this: is this the norm for Swift caravans? does anybody else feel that Swift CS fail to deal appropriately when an obvious bad apple has slipped the net? Swift CS response has been to request me to allow yet more repairs albeit the guarantee is winding down and soon any repairs/problems rising will be outside the guarantee period. Thank you for reading my extended post
  6. Does anyone have any experience with Kampa's 1 Year Warranty? our ace air pro 400 has split at the part which goes onto the awning rail? the plastic which runs through has also snapped making it very fiddly to get onto the rail. do you think this would be covered under "materials" in the warranty? I rang camping world where we bought it from who said you can only claim for manufacturers faults that are reported in the first 30 days??
  7. I purchased a new caravan from Lunar in May 2016 and had it serviced at a local approved workshop in May 2017. The second service is due this May. After purchasing the caravan our circumstances changed and we now store the caravan in Spain. The cost to return it, just for a service, is prohibitive but I am being told by Lunar that to keep the warranty this is what I have to do. I contacted the C&CC legal helpline, because I am sure this contravenes EU law, but they didn't really know the answer! Does anyone have any ideas regarding this? I am pretty sure if it was a car then they couldn't insist on me having it serviced in the UK as long as manafacturer parts were used and the manafacturer schedule was followed.
  8. I hope naming and praising is OK here. ( I know that naming & shaming is discouraged.) We bought our lovely little Rapido pop-top from 2000 back at the start of December from BJM Caravans in Bedworth. https://www. facebook. com/bjmcaravans/ It came with a standard 3 month warranty, and we commented that this wouldn't get us much time to use and test it, so Bob Morrison there volunteered to extend the warranty to June. Independent inspection revealed one or two things needing sorting, like tyres pushing their date, and possible damp needing regular check but thought to be stable. So Bob cheerfully replaced all three tyres with new ones, and later, when we found a small water ingress, took the van back for some checking and resealing. Last week I opened the front window to find it de-laminating, which it hadn't done earlier. Shining a torch in the dark showed a line of mastic where it had been repaired before. Back to Bob, who reckoned his engineer would be able to repair that properly. Now he's got in touch to say his engineer reckons such a repair won't last, so he's sending the old window up to Eeco in Halifax area for a new replacement, and also offering to drive up to collect it, in order to have it back in time for our first booked event. No quibbling anywhere along the way, and every sign of wanting us to end up with a good caravan. Many thanks to various good people here and on another forum, who supplied us with experienced advice which helped us to be more confident in our dealings, which I'm sure helped, this has been invaluable. Meanwhile I'm just thinking how nice it is to find a dealer who seems to be so honourable, after all the tales I've read here of dealers ratting on stuff they'd promised. I'll report back on how it progresses!
  9. Hi, we bought our first caravan, a Rapido pop-top built in 2000, just before Christmas, from a very helpful dealer, who has resolved such small issues as arose during negotiation most cooperatively. We first had an inspection by an independent approved engineer, extra important to us as we're complete caravan virgins, though have had years with tents. He identified a couple of hand-sized damp patch readings at the front, one round the water heater vent, but advised that these were insufficient to turn down what he still thought was a good buy at the agreed price, generally in excellent nick. His suggestion was to run it for a year, then see if the reading was different next service time. After all last weekend's rain I went in to check the 'van, which still waits for our first trip out together. Bone dryness in general, but for the first time, (Yes, I know I should have checked everywhere first, I said I was new to this!) I tapped at the harder-to reach side of the water heater. There's a hand sized slightly soft patch just next to it. So I contacted the same engineer who vetted it for us, who said, yes, that's how it was when he checked it, and he still reckons it's best to let it sit there for the rest of the year and meter test it again then. What I should have asked him is why. . .. I don't want to keep bothering the man, he's done all he was paid for about 6 weeks ago! I suppose if it's stable there's no point in unnecessary remedial work which might upset more things. ..? The dealer gave us an extended warranty, which will last us into Summer. On the other hand, we bought the van in this state, so we can't really insist on warranty work on something which we don't know is actually an ongoing problem. There's no appearance of wet, and no smell of it either, and I'm fairly sensitive to smelling damp. I'll welcome any more experienced thoughts, please. Thanks, Richard.
  10. We have all read on here the warnings and restrictions about towing with a commercial vehicle and subsequent warranty problems. Plus the difficulty in getting manufacturers to agree what is a commercial vehicle. So Whilst on our wonderful motorway system to day we had occasion to overtake what I presume was a caravan delivery vehicle. It had two brand new swift vans, one loaded on the flat bed and one on tow. The van on tow was being bounced around like 'Zebedee' on speed. I'm not talking about normal movement on what is an atrocious surface. This van was about taking off. The walls could be seen twisting as it bounced. Did make us wonder what state it would be in by the time the delivery was completed and whether or not this is sometimes the cause of 'the 'Friday van'. It was so extreem I pity the poor owner When we picked up our challenger the dealer made a point of telling us we must not tow with a commercial vehicle. Indeed they wanted to know what 4x4 we would be using as some 'will invalidate your warranty sir'. Was the claim. Really ? Another case of one law for them and another for us.
  11. Being laid up at present for a couple of weeks has been sending me stir crazy. So given the number of posts on Warranty claims, being knocked back for – common problems experienced by members I have tried to put together a comparison chart manufacturer to manufacturer. (British main stream vans) I am fully aware of the protection given by the Consumer Rights Act 2015 and that this usually exceeds what the manufacturer gives. But the differences between manufacturers confidence in their product might just surprise some people and assist others. All the information has been taken from the web sites. If I got it wrong and in at least one case it is not even published on the manufacturer’s site, which refers you to the ‘handbook’ for full details. (quite how you do that without getting one with a van is not explained.) Just to compound matters some tell what is covered, and some, what is not, you can work on it for hours trying to make it clear. I’ve removed small cost items like bulbs etc. They all have wear and use conditions etc. Ignoring the eye catching headline 10 years water ingress etc. All manufacturers appear to cover almost everything for 12 months. With the caveat that some items have their own warranty like cookers etc.(why ?) It is after the first 12 months that things get interesting. Year two Bailey – No change except Microwave – Stereo and speakers. NOT covered. Swift – Now revert to a list of things covered. In years 2 and 3 of the Swift SuperSure Warranty, the Warranty will only cover any defect with the following components: Water system, heater, fresh water tank, water pump, water gauges, taps and shower heads; Heating system and components; Main proprietary items (for example fridge, toilet, cooker); Chassis and associated parts; Auxiliary electrics ; and Windows (excluding window furniture and blinds). · Microwave – Audio and T. V. are NOT covered . Explorer group eg. Elddis – Buccaneer – etc. NOT now covered Microwaves Tyres Windows and glass Deterioration of exterior paint work Soft furnishings, carpets and floor coverings Entertainment equipment Plastic and GRP exterior panels Plastic products including A-frame covers, wheel spats and shower trays Minor adjustment of blinds, hinges, catches, stays and doors (Quite frankly how they expect people to pay over £30k with this sort of cover is beyond me.) Lunar Not on their web site so I called a dealer who read from the Service book. He says the following are NOT covered. I have not seen this document. Carpets – Soft furnishings – windows – hinges – A frame cover – wheel spats – shower tray/cubical – Front and Back plastic panels. (Ditto my remarks about Explorer group if what I was told is true, hopefully a Lunar owner can confirm or otherwise what is covered) Coachman. The specific exclusions of the Coachman Caravan Company Limited Warranty during years two to five are tyres, windows, paintwork, brightwork and all similar trims and finishes, tables, hinges, knobs and handles, window catches, stays and associated fittings, adjustment of blinds, catches, stays and doors, entertainment/communications system and connected equipment which are covered by the respective manufacturers’ own guarantee. Year 3 Bailey Now they revert to a list of what is covered · Chassis: all chassis members including corner steadies · Suspension: axle suspension and braking system (excluding any damage to or faults in brake drums and shoes that are caused through misuse of the braking system or from normal wear and tear) · Running Gear: road wheels (excluding tyres) · Towing Mechanism: all mechanical components fitted to vehicle (excluding electrics) · Cooker: the cooker unit including burners, grill, oven, flame failure device and igniter · Refrigerator: door seal condenser, gas control valve, gas igniter, flame failure device,12 and 230v heater elements, gas thermostat, 230v thermostat and 230v temperature control switch · Water System: water heater (gas or electric), fresh water tank, water pump, water · gauges, taps and shower head · Electrical System: mains hook up input connector, ELCB, battery charger and · distributor unit and interior lighting units (excluding bulbs) · Cassette Toilet: the cassette toilet is covered (excluding seals, valves and glands) · Heating System: thermostat, motor, switches, control unit, gas heater, flame failure · device and igniter (excluding ducting and fittings) · Windows: the functionality of the opening and closing system (stays, handles and catches) and a warranty against the cracking of the acrylic · Upholstery: zips, seams and colour fastness. A list that appears quite comprehensive. Swift. Identical to year 2. Explorer Group. No change from year 2. Lunar Couldn’t find out. It beggars belief what some manufacturers are not prepared to cover in a warranty after year 1. If I've got it wrong please correct. I do not consider quoting their own literature as taking 'a pop' at any manufacturer. But it was and is a consideration on my purchases and will continue to be so.
  12. Hello I currently have a serious case of ‘Caravan Withdrawal”due to our Caravan not being currently available and unlikely to be available until mid to late September. To ease my symptoms I have been trawling the Internet reading Caravan Forums and found this one hence have just joined. We were off to France on 3rd July and travelled down to Folkestone for an overnight stop at the Black Horse Caravan Club Site prior to an early morning Shuttle trip. Upon arrival at site we reversed in perfect, first time (not always the case!) levelled up and connected the electricity. As we had plenty of time I decided to fill the onboard tank and it was at this time my wife noticed water spewing out of the nearside of the Caravan above the twin axle. Upon closer inspection there was a hole in the nearside wheel box caused by the tyres rubbing which had also penetrated the washroom water supply pipe. I could barely get my hand between the wheels and wheel-boxes and it was the same on both sides. It transpires that the offside wheels had also been rubbing but had not gone through the wheel box. Shock, horror, not what you expect on a 10 month old Caravan (Buccaneer) and clearly the Caravan was not going to France. Fortunately we use Red Pennant Insurance (Caravan Club) as a result of our friends experience with them. It may be a bit pricey but as we discovered is worth every penny! The Caravan was collected by Low Loader the next day and transported back to our Storage Facility. The Guy who collected it was great and ensured the Caravan was left exactly where we wanted with legs down, hitch lock on and alarmed to cover Insurance etc. He was very helpful and sympathatic making a stressful experience much more bearable. Red Pennant agreed to pay for the hire of a Holiday Cottage in France and overnight stops to and from the Cottage plus the cost of meals on route. Following collection of the Caravan we rebooked the Shuttle and made it as far as a hotel in Rouen before continuing on to the Dordogne. Following Inspection by an NCC approved Workshop it was diagnosed that the Wheel-boxes had either bellowed out or more likely the wrong ones had been fitted in the first place. Elddis have agreed to repair the Caravan under Warranty. Unfortunately its the time of year when Caravan Manufacturers shut down for the Summer Holidays so in spite of it going to a very helpful and accomodating local Dealer for strip down and repair this week the paperwork necessary for the Warranty Work and subsequent parts will not be processed until the end of August and the estimated time frame for getting it back is September. No trips in August and our next holiday in early September is looking doubtful too. I can’t believe how much we miss the Caravan hence the ‘withdrawal symptoms’ mentioned at the beginning of this post. Moral of the Story, make sure you have Insurance and don’t have major Warranty issues with your Caravan in late July/August as it may be a long time before its fixed!!
  13. Hi all We took delivery of our new 560/4 on the 3rd April. We took the van straight out for a few nights to give it a good test. We noticed a few minor things, and on the 10th April we took the van back to the dealers for them to have a quick look at the issues. The issues were agreed and dealer said they would put in a warranty claim. Spoke to the dealer on the 2nd June and they have still not had the go ahead from Coachman. Is this timeframe normal?
  14. Has anyone else had this problem on their 2013 Clubman? I am waiting to hear from Catterick Caravans regarding a fix under warranty. Also, for SteamDrivenAndy I thought I would attach a photo I took last Saturday outside Englethwaite Hall Caravan Club site. This is what a proper train looks like Happy New Year Andy!
  15. Hi Not been on here in a very long time Just a little update about my company I am now - Aws / Ncc Approved Which means i can do the servicing on new leisure vehicle whilst under warranty Fully Mobile Covering a 40 Mile Radius of Milton Keynes www. markcaravanmedic. co. uk Hope this is ok to post here. Regards Mark
  16. I bought my Motorhome last September and it came with a 3 year warranty plan. It has just had it's habitation service and this has shown 25% damp in the rear bumper and 100% in two locker doors. My dealer submitted a warranty claim and the warranty company want the Motorhome stripped down prior to them inspecting it. My dealer says if they do this and the warranty company reject my claim then I will have to pay them for the labour costs (£1200 est.) I have told my dealer that I am not willing to do this. They are in the process of instructing the warranty company and I am awaiting the outcome. I am totally gutted as we had a nightmare with our last brand new caravan with damp issues and didn't expect this on a 2012 year Motorhome. If the warranty company refuse my claim have I any claim against the dealer? I don't suppose as I am the second owner that Elddis would be at all interested. The Motorhome has a full service history. Any advice would be great thanks. Cheers M
  17. Hi I have conqueror 540 2010. Over a year ago I noticed the grab handles becoming mottled, this has gradually got worse with noticeable grey mottling. It is not anything that can be cleaned but discolouration of the plastic. As the caravan is relatively new, I wondered if it was a known problem and covered under warranty? as it detracts from the appearance of the caravan. Anyone else had a similar problem?
  18. Hello all, Just got back from the NEC show to find a message on the phone stating that my Olympus 462 was ready for collection but they had found moisture ingress. The report has gone to Bailey, I am awaiting the next contact from the supplying dealer. The service receptionist told me that if they do the repair there there is no workshop time until JULY due to the high number of Baileys and Swift products needing repairs, meaning that the van will stand outside for five months with more water getting in. Shocking. Anyone else had this problem? How did you expedite a speedier repair? Sadly, or happily, apart from this we like the van, better than our last which ended up returning to the factory twice for major water ingress. Obviously I am not naming the dealer here in case I get sued!
  19. Hi, it's quite a while since I posted on CT but we are now proud owners of a brand new Troll 530 purchased from Airstream and Company at Tebay; we collected it last October. We bought from Airstream because they are a mere 40 minutes drive from our home. We were also impressed by the workshop facilities and by John, the shop manager. In fact the workshop is in some ways more of a factory as, with the Airstreams, shells are imported from the US and substantially the internal fit is done at Tebay using local / European sourcing. In other respects though the sales operation is unusual as there is no accessory shop and no secondhand van sales; it's quite unlike a "normal" dealer. But when we approached them in late August 2013 they had a Troll 530 that substantially met our preferred spec. It was a new 2013 model but had been in their sales stock pound since the Spring. We were downsizing from a 7. 2m Bailey Pegasus. We negotiated a deal that was not attractive to us financially. We discovered that new Eribas are expensive especially when all the "options" (many of which are almost essential and more of which are highly desirable) are added into the price. As Airstream don't sell used caravans the Bailey was traded through a channel and we could not obtain a better trade-in figure. Many would have walked away but we had set our hearts on a new Eriba; they had what we wanted in stock and for various reasons we wanted to move fairly quickly. So we signed! The fulfilment of the transaction involved some interesting experiences relating to such things as price confusion and ambiguity, the options fitted and (by agreement) to be dealer-fitted and difficulties / delay in obtaining parts from Hymer. Indeed the parts relating to battery charging arrangements were sourced by Airstream directly from Hymer's German supplier (Schaut). As a result it took 5 weeks from order to be able to collect the van. Even then the electrical fit did not represent what we had ordered and paid for and we agreed with Airstream to bring the van back to them 1st week of December for this to be sorted. I must say that in mitigation of the inevitable stresses and annoyances of all this, Airstream behaved correctly to us on all the points and they readily admitted that they are still "on a learning curve" with Hymer. We took the van back to them 1st week December and they had by then obtained all the required parts to do the agreed work. They estimated less than a week to complete the job and for us to collect our van. Unfortunately one of the parts (a small control panel) proved faulty and had to be re-ordered. By Christmas it had still not arrived. But it arrived by the time Airstream re-opened on 6 January and the work is now in progress as I write. I am at a loss to understand why the two required part procurements (in September and December) took so long. Although I do know that, for the first of these, Airstream had no invoicing arrangements with Schaut and parts could not be dispatched until clearance of Euro funds from Airstream to Schaut; this certainly caused some of the delay. One further minor irritation was the fact that we ourselves had to do the transfer of CRiS registration from Airstream to us (it had been registered to them since its arrival at Tebay), pay the associated fees and etch our own windows as no-one at Airstream seemed to know what to do! But hopefully our Eriba will very soon be in the state specified on our order! We have been unable to obtain from Airstream any documentation on the Mechanical/Electrical 2-year warranty on the Eriba. The water ingress warranty is well-specified (terms, conditions, coverage, exclusions) in the Instruction Manual supplied to us for the caravan and that also contains stamps for the required annual damp checks. There was (is) nothing anywhere about the M/E warranty! Airstream's position is that nothing exists and that it is impossible to obtain anything from Hymer. However we did learn, from our own research, that a Hymer "Warranty Stamp" exists and also a process whereby this should be requested by the dealer from Hymer when a new caravan is sold. This is then to be pasted (by dealer or customer) into a space provided in the Manual, constituting proof of warranty. In our Manual that space is still blank. Airstream claimed not to know of any of this but after a bit of pressure from us, the administrative lady at Tebay "found" our stamp and is keeping it for us until we collect our van so we can then paste it in and show it to any Hymer dealer if we have a problem (in the wilds of Slovenia perhaps?). But Airstream continues to insist that no other warranty documentation exists anywhere and cannot be provided. Please can anyone comment on this? Finally I would echo the point, already made elsewhere on this forum, that Airstream's Technical Director (Anthony Slocock) is good. He is competent and has been unfailingly helpful to us (actually in some non-technical aspects as well), always "doing the right thing". I would also say that John, the workshop manager at Tebay, inspires a lot of confidence. The jobs completed on our caravan in September (not just the electrics, but also fitting a Gaslow system) were done thoroughly well. So anyone thinking of buying an Eriba from Airstream should not be deterred by my experience as there is much to be said for a good workshop side. The part procurement situation may be of some concern though. And just be careful on the administrative and commercial aspects of buying from them. If anyone can comment on warranty documentation from their own experience, I'd be grateful. Sorry for a long post. Roger.
  20. The operating instructions for my Dometic absorption fridge states that winter vents should be fitted during the colder months but none came with my ‘van so I queried Dometic whether not fitting these would actually affect my warranty. The answer from Dometic was “No”, it would not affect my warranty for the first claim, however, they would charge for any subsequent claim. They also said that cold weather was very unlikely to cause the fridge to fail but (rather counter-intuitively) may reduce cooling performance. To quote them directly: “If you use the product below 10-8 degrees and the unit fails, because of the lack of winter covers, warranty would not be void, but if the unit failed again after a repair had been made because of the same issue, then the work would be chargeable second time. Technical UK Dometic UK Ltd Dometic House, England Phone: +44 1258 414624 Internet Site: www. dometicgroup. com”
  21. I had my 2011 Avante 646 serviced at the beginning of the year and couldn't believe it when they found damp in the whole of the kitchen area. After discussions with Elddis they agreed that the work would be covered under the warranty and I duly awaited the parts to be delivered so I could get my caravan in for repair. The repairer has now had the van for nearly 8 weeks and I rang a few days ago to find out if it was ready to be picked up. I was told that they would get back to me, which they didn't so I rang again yesterday to be told that the van doesn't have damp and that they had found a metal sheet running in the whole of the kitchen area which explained the damp reading. Needless to say, I am dubious and have asked for written confirmation from Elddis that this is the case before I do anything else. I am aware that there are metal fixings behind the walls but you test damp in lots of places and if it is showing over a full area (probably 2m x 2m) then surely it wouldn't register as damp everywhere. Has anyone else experienced this before?
  22. Signed, sealed, delivered Leisure World Warranties are yours! Leading multi-franchise caravan & motorhome dealership – Leisure World has hit 2013 with an even better offer for their customers – thanks to the announcement of a whole new warranty system. Leisure World Protect is a comprehensive warranty that can offer complete peace of mind on the purchase of a previously owned caravan or motorhome for anything up to three years. As Leisure World’s Director, Matthew Kinsell, points out: “A caravan or motorhome is a major investment that we believe requires comprehensive protection against the unexpected.” “With Leisure World Protect, we have developed and tailored a comprehensive product ensuring our customers receive a back-up service that exceeds those offered by other retailers within our industry.” Leisure World Protect is available on all used products sold across the three dealerships - Catterick Caravans Leisure World, Ebor Leisure World and Tyneside Leisure World. A full three-year warranty will be offered with selected models and there are also 12 month and 24 month versions available. Uniquely, Leisure World Protect can also be purchased as an extended warranty for caravans and motorhomes bought elsewhere. Just ask any member of the Leisure World family for more information.
  23. At our service in November which we had at Ebor (now part of Catterick Caravans) they unfortunately found 90% damp in the rear end - the toilet area. We were a little stunned as the van is only 3 years old, but they said that it would be covered under warranty. They couldn't do enough for us, getting in touch with Swift, arranging for parts etc. They couldn't fit us in before Christmas but we were booked in for 3rd January, although they wanted to do it at Catterick. The work was completed earlier this week and we collected it today. The work has been done to a high standard, and Chris Goldsworthy, the after sales manager at Catterick took time to show us the work ensuring that we were happy with it before we took it away. Spent a little time in their excellent cafe for a drink and a bite to eat, and then we were on our way. We can honestly recommend the service from Catterick and will be pleased to re-book our service at Ebor for November this year. The staff at both sites are really nice and dedicated to good customer service. Unfortunately on the way home, the A1M was closed at Boroughbridge due to an accident which resulted in a 2. 5 hour queue of traffic, so our journing home increased to 3. 5 hours .
  24. I would like to know of anyone who has had a problem with the bed frame assembly on 2010 Lunar Clubman SE vans? The original bed frame in my van started to show signs of movement before it was a year old. That was reported for warranty work. Further problems emerged at 18 months when a bulge appeared on the outside of wall opposite where the frame assembly was attached . At 2 years, the outside of the wall also moved when opening and closing the frame and later the bed started to drop off its supports when in use. Gaps were then found under the bed between the internal fittings (bathroom wall and cabinet) and the internal skin of the wall. .
  25. Hi, We experienced a leaking Heiki roof light in the front of our Coachman which was repaired under warranty. A while later, whilst in storage the rear Heiki rooflight leaked causing the fixed double mattress below it to become soaked and waterstained in two large patches. Our local dealer did an instant quick repair to the roof light whilst applying for a warranty claim. (preventing further damage) The claim has been approved for a full repair and reseal, but I have been told that the mattress will not be replaced but will be drycleaned. Having previously been told by the dealer that the mattress would be replaced, I am very concerned. The Caravan Club also thought that the mattress should be replaced as it was without doubt caused by water ingress from the leaking roof light. Has anyone had this experience following a leak and can the mattress be successfully repaired/rectified using "dry cleaning"
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