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Everything posted by SteveH2020

  1. I changed the jockey wheel on my Buccaneer for one of these https://ukshop.AL-KO-tech.com/uk/premium-jockey-wheel.html You need to read the set up instructions & I know it's a tad pricey but peace of mind etc. The tyre was probably 25% wider than the standard fit Hope this helps:)
  2. Our thoughts exactly. It's possible that the next buyer won't notice the repair, stock of new caravans seems to be running out so they'd probably command a premium for a van available for immediate collection. All they ever did from the start was say what they couldn't do, not once did anyone show any initiative. We asked if we could swap into a different model that was on site as a demo, but they seemed to be more concerned that it was policy to keep them rather than to resolve an issue with a customer!
  3. We'll not be needing to check the CRiS number now.. Following a lengthy conversation & an agreement from one of the Directors at Preston Caravans to exchange the caravan with a promise to call back the following morning with a handover date they stopped communicating. I must have called 10 times throughout the day when someone called saying the Owner would personally call me. Just after close of business I received an email from the MD asking for my account details to return my money! No call, no explanation, not even a hint of an apology.
  4. Good point Paul, I've got the CRiS numbers to hand:)
  5. Thanks for all the comments & advice. It's been a difficult decision but after speaking with a few authorised repairers we rejected the van at the weekend. I feel sorry for the supplying dealer as I don't think it was they who damaged the van in the first place so have no route to a claim from the manufacturer. Fingers crossed we get a replacement asap(:
  6. The customer service person at Elddis wasn't too happy either!
  7. Cheers Knaus Col, If it were a car I'd not even flinch. My doubt started when the after sales/service manager repeatedly told me I'd bought a caravan & not a BMW & I shouldn't expect even similar standards in comparison !
  8. Thanks Halifax Dan, I'll give that a try:)
  9. Does anyone have any experience with bodywork paint repairs ? We took delivery of our new Buccaneer last week, it unfortunately had quite a deep scratch in the paintwork on the door side. Straight through the shiny new silver paint, we were distraught. The dealer's said they'd send it to a local Elddis approved repairer & it'll be as good as new?? My issue is two fold, we're having aircon fitted to the van next week by another dealer who can't change the date without a wait time of about 8 weeks & that's not really an option due to person
  10. I agree with your comments, the BMW tech guy I spoke with told me the same, he said it's not possible to test with a multi meter, the car needed to be connected to the trailer socket & under load, he confirmed he'd tested it & it works. The supplying dealer for the caravan hasn't actually got any idea & said I've got to bring the van in to them.(:
  11. Cheers, I'll give them a try. as I said the car's been to the dealer (after I bought it) who confirmed they'd tested it did have power when connected to their test/load board.
  12. Cheers guys, I did speak with a local auto electrician who does tow bars & trailers he talked in a language I didn’t really understand but the upshot was he didn’t want to play with my electrics for fear of causing an issue that may invalidate my cars warranty
  13. It's already ben suggested but try WD40 first, it's amazing what it can be used for
  14. Not that old chestnut I'm sure but,, We've just taken delivery of our new Buccaneer a few days ago & it's great, just a couple of minor irritations The fridge alarm shows when connected to the car to show there's no 12v supply. My car (2020 BMW X5) has a factory fit lowball & electrics. The car dealer's checked the towbar electrics & said it's giving 12v supply to the fridge pin (no 10 from memory) when under load but the caravan fridge seems not to believe me! I've asked the supplying dealer but they're hopeless. On one
  15. Does anyone by chance know how to source the chrome coat hooks in Elddis caravans pls? I've found the description " Chrome Silver Metal Coat Towel Hook CCH4" on Ebay but at £9.00 each they're a tad expensive! I'd like to use matching stuff wherever possible.
  16. Seems like the world's gone mad.. I've just bought a second Safefill gas bottle, dealers are running very low & have said the next deliveries aren't due into the UK until June, possibly July. One supplier in Nottingham told me a guy drove from Gloucestershire. Could explain (in part) why I got £20.00 on Ebay for an empty 4.5kg patio & a guy travelled 30 miles!
  17. Have you thought about having your van Ceramic Coated? We collect our Commodore in a couple of weeks & it's booked in with a car detailing guy I've known for some time. I've been a serial car changer over the years & can honestly say Ceramic Coating's (not Gard X or similar) something I'd not be without. I'll post some pics & a link at some stage, suffice to say (in my opinion) it's worth every penny:)
  18. We're getting our new Buccaneer Commodore in a couple of weeks We're going to get aircon fitted (most probably a Truma Aventa Comfort) but the supplying dealer's asking a hefty premium & it seems they're getting Truma to visit to install. I could install myself but am concerned about any warranty issue so am planning to call a few of Truma's mobile fitters. We live in Harrogate, does anyone have any knowledge of mobile installations (good or bad) & has anyone any experience of "mobile fitters" doing warranty work?
  19. Is there any difference between the BP Gaslight cylinders & the Safefill? I assume the BP/Flogas take LPG in the same way that Safefill do? I ask because I've just bought a 10kg Safefill & found a BP cylinder at a much lower price(:
  20. Just in case anyone needs the mirrors for the 2020 (G0 5 version) X5 I found them below: https://www.amazon.co.uk/gp/product/B01HWIGEAC/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1
  21. It's a complete minefield,, I've had quotes from over £1,000.00 to just over £200.00 for what seems like a very similar product. By that I mean caravan insurance, new for old with legal expenses etc. Ripe looked by far the lowest but someone pointed out (thanks for the advice) that whilst they're underwritten by Aviva their claims handling people (Davies Group) have a poor reputation for customer service so given the age old saying you get what you pay for I'll not use them(: Does anyone have any experience with the Camping & Caravanning Clu
  22. Great minds & all that. I was thinking of the Bose SoundLink Mini 11 (recently discontinued) but thought it might be a tad small. I've just ordered one of these & will give that a try, if not it'll be the Bose https://www.johnlewis.com/sony-ht-mt300-bluetooth-nfc-compact-sound-bar-with-ultra-slim-wireless-subwoofer-black/p3160283#product
  23. Cheers all (thanks Yorkguy) for the info, much appreciated. I've just ordered a Router & aerial from Solway, I'll drop a post at some point in case it's of interest.
  24. Fair point, I may just ask. The sales guy seems not to want to get involved saying accessories & service sales have to be kept separate?? It's taken an age to get them to allow a discount from Propane to Safefill for the gas I've already got the TV though & wanted to make sure the Tv's fitted at the height we wanted rather than find it's too high or low,,
  25. I'm amazed,, they arrived from Italy yesterday (5 days only) with non of the horror stories I'd read about import taxes etc They're a perfect fit & so far look to be worth every penny:) Thanks to all who've commented & advised.
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