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SteveH2020

Approved Member
  • Posts

    43
  • Joined

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Profile Information

  • Gender
    Male
  • Location
    Harrogate
  • Interests
    Cars, DIY, Caravanning, Travel, Peace & Quiet :)
  • Towcar / Toad
    BMW X5 50D
  • Caravan / Motorhome / Static (Make and model)
    Buccaneer Commodore 2021
  • Year of manufacture (Caravan / Motorhome / Static)
    2021

Recent Profile Visitors

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  1. Had a similar conversation with the CMC insurance line. Ours is a twin axle with E&P levelling. The requirement was for both wheels to be fitted with approved wheel locks but no hitch lock. I asked why a single axle caravan of the same value had only 1 lock but a twin axle had to have 2, the answer was "perhaps it's less desirable with 2"! No discount for the E&P levelling even though the keypad's removable with PIN number access ??
  2. I changed the jockey wheel on my Buccaneer for one of these https://ukshop.AL-KO-tech.com/uk/premium-jockey-wheel.html You need to read the set up instructions & I know it's a tad pricey but peace of mind etc. The tyre was probably 25% wider than the standard fit Hope this helps:)
  3. Our thoughts exactly. It's possible that the next buyer won't notice the repair, stock of new caravans seems to be running out so they'd probably command a premium for a van available for immediate collection. All they ever did from the start was say what they couldn't do, not once did anyone show any initiative. We asked if we could swap into a different model that was on site as a demo, but they seemed to be more concerned that it was policy to keep them rather than to resolve an issue with a customer!
  4. We'll not be needing to check the CRiS number now.. Following a lengthy conversation & an agreement from one of the Directors at Preston Caravans to exchange the caravan with a promise to call back the following morning with a handover date they stopped communicating. I must have called 10 times throughout the day when someone called saying the Owner would personally call me. Just after close of business I received an email from the MD asking for my account details to return my money! No call, no explanation, not even a hint of an apology. It's very sad that what appeared to be a friendly company showed very little regard for customer care when things went wrong. I had to chase & chase but got nowhere. There was a list of other issues (all minor) that should've been picked up prior to collection. There's no excuse. I'd measure the strength of a company by their ability to react when there's a problem, this company were frankly a disgrace. I accept there's two side to every story & we're all human but we'd been waiting for our Buccaneer for 7 months, the dealer had it for 2 months prior to our collecting & so had little if any excuse. We went on holiday directly after collection & wasted hours & days chasing & messing around. we're now without a van & will have to cancel our next holiday as we can't get a replacement in time. Not to mention the huge additional cost since discounts aren't as healthy as they were a few months ago. I'd never trust this company again & genuinely couldn't recommend them
  5. Good point Paul, I've got the CRiS numbers to hand:)
  6. Thanks for all the comments & advice. It's been a difficult decision but after speaking with a few authorised repairers we rejected the van at the weekend. I feel sorry for the supplying dealer as I don't think it was they who damaged the van in the first place so have no route to a claim from the manufacturer. Fingers crossed we get a replacement asap(:
  7. The customer service person at Elddis wasn't too happy either!
  8. Cheers Knaus Col, If it were a car I'd not even flinch. My doubt started when the after sales/service manager repeatedly told me I'd bought a caravan & not a BMW & I shouldn't expect even similar standards in comparison !
  9. Thanks Halifax Dan, I'll give that a try:)
  10. Does anyone have any experience with bodywork paint repairs ? We took delivery of our new Buccaneer last week, it unfortunately had quite a deep scratch in the paintwork on the door side. Straight through the shiny new silver paint, we were distraught. The dealer's said they'd send it to a local Elddis approved repairer & it'll be as good as new?? My issue is two fold, we're having aircon fitted to the van next week by another dealer who can't change the date without a wait time of about 8 weeks & that's not really an option due to personal commitments. So, it looks like we have the aircon fitted & then the repair afterwards. The dealer wants the van for 4 days & for a 2" scratch (it's through the paint) saying it's not possible to do it any faster but it'll be fine,, If we go ahead & have the aircon fitted & the repair isn't done correctly we're stuck with a van with a bad repair that I'll reject but stand to loose out on our investment on the aircon. Bottom line question,, Has anyone had a small repair to metallic finish paintwork that's been undetectable/as good as new? Not sure if I'm worrying for the sake of it but it's driving me nuts Any feedback greatly welcomed
  11. I agree with your comments, the BMW tech guy I spoke with told me the same, he said it's not possible to test with a multi meter, the car needed to be connected to the trailer socket & under load, he confirmed he'd tested it & it works. The supplying dealer for the caravan hasn't actually got any idea & said I've got to bring the van in to them.(:
  12. Cheers, I'll give them a try. as I said the car's been to the dealer (after I bought it) who confirmed they'd tested it did have power when connected to their test/load board.
  13. Cheers guys, I did speak with a local auto electrician who does tow bars & trailers he talked in a language I didn’t really understand but the upshot was he didn’t want to play with my electrics for fear of causing an issue that may invalidate my cars warranty
  14. It's already ben suggested but try WD40 first, it's amazing what it can be used for
  15. Not that old chestnut I'm sure but,, We've just taken delivery of our new Buccaneer a few days ago & it's great, just a couple of minor irritations The fridge alarm shows when connected to the car to show there's no 12v supply. My car (2020 BMW X5) has a factory fit lowball & electrics. The car dealer's checked the towbar electrics & said it's giving 12v supply to the fridge pin (no 10 from memory) when under load but the caravan fridge seems not to believe me! I've asked the supplying dealer but they're hopeless. On one hand they say it was checked at the PDI & then on the other hand say I need to bring the van in so they can check it!! Does anyone have any idea/knowledge of how I can check the fridge under power from the car. I have of course tried running the engine past 1,500 rpm (the car dealer says it's not necessary on this model car) to no avail:( Help pls,,
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