Good evening caravan Talk memebers.
I recently bought my first ever caravan. I know very little about caravans and as such decided it would be best for me to buy from a dealer. Someone who knows these things inside and out and would steer me in the right direction.
I chose a van, inspected it to the best of my knowledge, liked what I saw - and did the deal.
I arranged also for it to be delivered to me as although I have a capable tow vehicle (van) I learned last minute that the combined max weights would require me to do my B+E test. no problem. I have plenty of time to get that done after it is delivered to me.
SO, the van was delivered and here is really where my heartache began; upon closer inspection and getting to know the van over the course of a few days I have noticed several quite serious defects.
After getting a ladder to re-attach the aerial that was snapped and hanging over the side on arrival (not a good start) I noticed that the top of the roof is totally caved in. There is a pond of water sat up there. It looks like it's been driven under a low bridge perhaps at some point in its life.
I've also noticed that inside the gas locker it is totally wet and rotten down both sides.
The air conditioner does not work.
It is leaking from the air conditioner, dripping inside.
The tyres are I believe original to the van and dry rotted, all cracked on the sides.
The electrics were dead, measuring the battery showed 1.7v. Has not improved at all after charging. the battery is totally dead on arival.
It was delivered without a door key, the front windows were left ajar allowing spray from the sow vehicle to enter the front and soak the curtains.
It has a wheel lock, the type that attaches in place of a wheel bolt. the lock is on there, but has no key, stopping me from being able to remove the wheel to service the brakes or tyres.
I haven't even got gas hooked up yet or the 12v so I have no idea if there are futher issues there, but I'm not holding my breath at this point.
I haven't spoken with the dealer yet to see their response, but even if they were happy to try and rectify the smaller problems, there is just no way they are going to be able to tear it apart and make structural repairs to the roof, sides.
At this point I am not going to be committing to this van, kitting it out, buying awnings for it.
I'm really quite upset about the whole ordeal and I'm worried about contacting the dealer tomorrow to explain everything to them.... who know's, it might just be one that slipped through their net and they will understand by allowing me to return it for a refund. I will see when I contact them.
My question is, do you think I have the right to return the caravan and receive a refund?
This was not the introduction to caravaning I was hoping for...
Thankyou in advance for any responses / replies / advice
Regards - JimBobJones