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Yesman

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About Yesman

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    Over 10 posts

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  • Gender
    Male
  • Location
    Leicester
  • Towcar
    Kia
  • Caravan
    Swift

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  1. Yes it is the reason for the floor detaching, the bulkhead braces across the van from side wall to side wall, when the screws fall out the bracing effect is no longer there, imagine a taking square cardboard box without a top and bottom and how flimsy it is, put one side on the table and how easy you can move the now top side from side to side, this is what's happening, without the bracing action of the bulkhead the van is wobbling from side to side as well as up and down on the A-frame when travelling, one of the checks the engineer did was to see if he could lift the front of the van of the A-frame! With this constant moving it weakens the glued joint until they begin to fail and the walls separated from the floor! And this is all because someone on the production line used the wrong screws!! Hope that helps.
  2. Van inspection was today and I'm please and relieved to say ours was signed of as safe, It all comes down to the wrong screws being used during construction, they had used the flange head self tapers that they normally use on the interior fittings to hold the bulkhead aluminium angle to the sides of the van! All our screws were still there but the engineer had to replace all the screws for the proper ones that should have been used in the factory with an added squirt of adhesive in each existing holes. He was supposed to just drill 3 new holes for extra screws but as 2 of the replacement screws didn't feel like they had tightened properly in the existing holes he drilled and added a screw inbetween every original hole as an extra precaution. Good luck anyone else who's having their van checked.
  3. Well finally got my phone call from the Swift Engineer today and van being checked at 2pm tomorrow! Everything crossed!!
  4. Anyone else been waiting for the Swift Engineer to ring them today to confirm their appointment this week but heard nothing? I've been waiting all day, I had heard the phone call could be in the evening so whilst concerned I hadn't heard anything I was still hopeful I'd get a call! It's now 9pm and I haven't got the phone call from the engineer that Swift has said we'd get on the Monday of the confirm week! Getting absolutely pi##ed off with Swift and this whole bulkhead debacle!!🤬🤬🤬
  5. From what I have been told and understand it all start from the front bulkhead, the two angles in the gas locker that bolt the bulkhead to the side of the van offer rigidity from side to side across the front of the van, when the screws come lose or fall out that rigidity is lost causing the front on the van to move from side to side and up and down when travelling, this in turn put a constant levering motion on the joints between the walls and the floor effectively working the joints lose, once the joint is lose and broken the failure is made worse by the steadies jacking up an unsupported floor. A vicious cycle! This is why now caravan service centres are instructed to check the tightness of all the screws on those two bulkhead angles in the gas locker, apparently all the failures that have been found these screws have been missing or are very loose!
  6. Well xxxx me! Just emailed the FBE@swift email address asking them to confirm they'd received my initial email on the 11th and I got Autoresponse to say they'd received today's email! Never got this the first time I emailed so now concerned I'm a over a week further down the list!!😮😮😮
  7. On the 11th January I emailed Swift about the engineers visit to check my van, I know the letter said I would get a response within 7 to 10 days, which I took as working days as that's what they normally say and I'm yet to hear anything, The letter also says it's on a first come first served basis but I've seen on the Bulkhead thread that some people who emailed Swift days after me have already had a response and confirmation of an engineers visit within a couple of days of sending their email! Is anyone still waiting even though they emailed about the same time as myself or have others had their engineers visit confirmed? Cheers
  8. You have the right to argue that the goods weren't sold "fit for purpose" according to Which you can argue this for up to six years, it does say you have to prove the item was sold faulty but as Swift are doing a recall and a safety check on caravans looking for this fault, the actual fault you have, this is Swift admitting that the caravan's were sold with a faulty and a construction that could possible fail. Good luck
  9. Think we've all been under our vans since this debacle started, ours, a November 2016 registered, 2017 Challenger 580 model looks exactly the same as your pics, all the side walls still look glued in place and level with the floor, the leg winders are in the middle of the access holes, no screws lose or missing so like you I'm quite happy our hasn't failed yet but that doesn't mean it won't be called in for remedial work to prevent future failure. Hi, If you do decide to repair your van yourself it might be worth buying the STR 360 adhesive that Swift recommends to used for the repairs in the PDF that was posted on here, I've also attached that PDF The glue, https://www.sunshinesolar.co.uk/Item/BOS360 swift-repair-front-bottom-end-1-1.pdf
  10. Cheers, So it looks like they are literally using the existing parts of the van, extra glue, or STR360 as they call it, and lots of extra screws and fixings. Looks like a sticking plaster solution! But to be honest if that is the repair solution that has put my mind to rest a bit as I had visions of the inside front and the gas locker of my van being pulled to bits!!
  11. Cheers but doesn't work, I imagine isn't because I would need to join and log in, cheers again anyway. 👍
  12. Is there any chance you might be able to post a copy of the repair procedure? Be interesting to see what the problem is so I can check ours again as I couldn't see a problem with ours but that doesn't mean it's not a failure waiting to happen. Cheers.
  13. After many attempts of trying to find out if my van was safe to tow I finally had a reply from Swift Customer Services on Facebook Messenger saying "Hi, I have spoken with our recall team. Your caravan is safe to use in the meantime until it is inspected. For any further information you will need to await a response from our team. Thanks," I have it in writing now that they have advised me the van is safe so it's now doubly their problem!
  14. Hi, I had the same letter on Saturday regarding our 2017 Challenge 580, there is no reference to if you can use the van but the line about transportation to a repair centre set alarm bells ringing. I rang Swift Customer Services today who couldn't or wouldn't answer my question about towing my van, they enquired whether I asked when I emailed to make the engineer appointment! Told them it was the last thing on my mind at that time so they said they would get the Recall department would to me ring, still waiting, think its wrong that Swifts Customer Services don't know the answer to quite an important question!
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