Many thanks for the responses. To answer some questions... We paid on debit card. We haven't contacted the dealer as were speaking direct to elddis We brought the caravan in march 2013. I will email the dealer and see what they say. Thanks again for your help / suggestions.
Hi we brought a brand new Eldis Avante 576. The caravan has a 10 year water ingress warranty. During its 4 year service they detected damp in the rear of the van and also the rear panels have split. Eldis are refusing to fix the issue as the panels are only covered for 3 years. I think this is appaling and have contacted them directy and they are refusing to do anything? Does anyone have any advice or where we can go to put in a complaint? Thanks