We bought a brand new Coachman caravan in September 2017. The first time we used it (early October) we found that the mattresses were the wrong size for the caravan. We reported the fault immediately and advised Coachman that we were booked to go away to Spain in mid December (10 weeks away). After a few weeks they finally asked us to take the faulty cushions back to the supplying dealer Wandahome of Knottingley which we did the same day.
After a number of prompts the cushions were returned, damaged in transit by the courier, the day after our holiday was booked to start. I complained but received no reply whatsoever from the MD Elliott Hibbs. I am really surprised that I received such dreadful customer service from a company we had trusted for decades.