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Rich2020

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Posts posted by Rich2020


  1. DSC_1390.thumb.jpg.f499103453ee7208f0a84c64eb59f512.jpgIMG_4543.thumb.jpg.935a8d4164aad965b673fa6bb9db61e7.jpgIMG_4534.thumb.jpg.1d148edf89a8d0a229314e946dd87ec1.jpg

    On 16/04/2018 at 14:32, jampot said:

    Has this been resolved Rich?

     

    Due to collect our's on Thursday and just reviewing previous posts for points to check!

     

    Jim

    Hi Jim,  sorry I missed your post. I presume you picked up your van and hopefully everything is OK. Here is an update:

    Ours went back to the factory on the 5th April and we picked it back up from the dealers on the 20th. So it was back at the factory for only 2 weeks. The scheduled time was 4-6 weeks. We have not received the repair report via the dealers but from checking the van and comparing before and after photos (checking wood grain patterns etc.) It seems that the partition wall, the washroom sliding door and the rearmost wardrobe unit have been replaced. The floor is original and the original fixing points for the wall to floor KD fixings have been utilised as there is no evidence of any previous holes. Underneath the van there is no evidence of strengthening or bracing of the floor, which still seems to have the bow in it.

    The repair visually looks OK. However the replacement washroom door has an 8mm bow towards the partition wall which itself has a superficial bow towards the door. This causes the door to rub on the wall as it is slid open. I have informed the dealer who is awaiting a reply from Elddis.

     

     


  2. 30 minutes ago, Durbanite said:

    When out of the 6 month window, under the CRA 2015 there are still plenty of other options to reject a caravan.   A dropped floor or damp would probably be classed as an inherent fault as the issue would have been there from day one due to poor design or build.

    Yes I agree and I would not want to put anybody off a rejection option after the 6 months and quite rightly 6 months should not be the limit on a leisure vehicle not used everyday. But 6 months is specifically mentioned, I believe, as a one repair attempt where one has to be satisfied with the result, the time scale and convenience factors and then rejection. I would rather have the wording completely on my side.

    I think it is vital that 2018 Cruiser owners check there partition wall fixings especially for cracking to the wood beneath the KD fixing and any sloping panel gaps between the floor in the bathroom shower tray, Vanity unit etc. They may not have failed yet but may do after the stresses of towing. I seem to remember first time out noticing that the cover cap had not been put on properly but did not look any further. Then again would we have done anything, probably not.

    As I said, in previous post someone on Buccaneers Owners on Facebook has checked theres and it has gone the same. As I said, almost identical photos to mine. A coincidence, maybe.   Most new owners should still be within the 6 month window.


  3. 4 hours ago, Silverback said:

    With such a major structural problem you would least expect an Elddis engineer / deigner to come out and inspect the caravan.   Elddis / Hymer should replace this caravan with no questions and personally I wouldn't have any repairs undertaken because structurally its design is flawed for safe use.

    All the very best regardless . ..

    They should, you would think, unfortunately I am passed the 30 day "rejection without repair' window". We are now in the 30 day to 6 month window under the 2015 Consumer Rights Act as we took delivery of the van at the end of November 2017. We have to let them attempt one repair and one repair only. Some good news though. I put the issue on the Buccaneer Owners Group on FB and someone else has just checked their brand new 2018 Cruiser and has found the same problem after a short trip. Photos are almost identical to ours. Not sure if are allowed you paste a Facebook Link on here?


  4. 17 minutes ago, Pebble said:

    So you'll be without a 'van for how long? Sad to read of the problems, it just shouldn't happen.

    Unknown quantity at the moment. General concensus from discussions with bodyshop guy and my engineer that Elddis are relatively quick with turnaround. It will not stop us getting out camping. We have a great Cabanon Biscaya tent set up that we can use (Just got to sort out some underfloor heating though!). It has served us comfortably well and will do again if need be. Bit disappointed with this caravan lark though. 2 vans in less than 12 months, both with structural problems.

    Thanks

    • Thanks 1

  5. Yes an update is due. Started to write this morning but got distracted!

    Took the Buccanner into the dealers yesterday. Aftersales Supervisor, Body shop head, my caravan engineer and myself were present. I left the bodyshop guy and my engineer to check the wall - floor seperation issue. I joined them 10 minutes later to point out all the sloping gaps under the shower tray and bathroom furniture and wardrobe. The bodyshop guy said that it was probably a job for the factory as if they (the dealers) just replaced the wall it would fail again at the wall to floor  KD fixings owing to the bowing in the floor. Basically they thought it was a factory job to repair ( fair comment as we had suspected that it might be a factory repair ourselves).

    The Aftersales supervisor said they would contact Elddis that afternoon and send them the photos that my caravan engineer had taken.  

    This morning I received an email from dealer aftersales stating that Elddis were requesting more photos of:

    Photos of sidewall

    Wheels

    Tyres

    Underside of floor

    Chassis

    Spare wheel carrier

    Motor mover if fitted

     

    Make of this what you will!! 

     

    This I duly did and sent the Google photos link to the dealers.

    This is where we are at the moment, waiting on a response from Elddis.

    Thanks

     

     

     


  6. 12 hours ago, Durbanite said:

    I am wondering if ALKO are still using the BPW chassis but fitting on the ALKO hitch.   The spare wheel carrier on the 2018 Buccaneer is identical to the one on the BPW chassis.

    Hi

    The salesman at the dealer said, when we bought the van, that although Elddis had changed the chassis to Alko they had kept the original BPW carrier. He said that we would have to have it changed to an Alko spare wheel carrier at a cost of £300 to give clearance to fit the Reich AWD mover rear units. This I paid. When I was checking the van at home I noticed that the spare wheel carrier did not look like an Alko unit and that it was the original BPW wheel carrier.  The dealer refunded the £300.


  7. 12 hours ago, IanV8 said:

    My friend had the same floor problem on his 2015 Cruiser and Elddis sent his dealer a modification kit which added a cross strut underneath the floor.

    I am away at the moment so can’t get a picture.

    Ian

    Hi

    Thank You

    This is interesting, So Elddis possibly have a mod. Myself and the independant caravan engineer discussed the use of a cross brace and it is good to know that Elddis (or Erwin Hymer as it is now) have a proper mod.  I have since thought that  just having the partition wall replaced wouldn’t solve the problem. as the floor is not springy and has remained in the bowed position.  Any  replacement wall panel, unless it was oversized in depth and then scribed to the bowed floor  would end up trying to pull the floor straight with the fixings and it would fail again. I am taking the van into the dealers on Thursday for them to assess the fault.

    Just one question, did it work?


  8. 2 hours ago, gmc15 said:

    I have fitted a DAB radio to my last 2 caravans. I bought the same make DAB radio and the one in the van just pulls out of its holder and with the new DAB radio being the same make, it just pushed into the holder. The connections were the same on the back of the radio.

    Hi 

    thanks for the reply

    out of interest, what aerial are you using on your Schooner with your replacement DAB radio.


  9. 1 hour ago, Sparkie240 said:

    Hi Rich 2020

    This might the reason that Buccaneer's are now built on Alko chassis, we have a 2016 Cruiser at the moment and it's been fine, just waiting on delivery of a new Commodore.

    Hope you get your problem resolved quickly.

    Hi there

    not quite clear what reason you are referring to as its not quite clear in your post. But I know one thing, my wife is also looking at the Commodore layout right now in case we have to reject. Any reasons for changing to a Commodore from Cruiser?

     I like the feeling of space you get from the Cruiser. But because of the layout and not having a partition wall going across the rear of the van (which looking at the large unsupported floor area at the rear any flexing of the floor might not be show up as drastically as in the Cruiser. I am not a nit picker and expect a degree of movement in a towed caravan and am quite happy to get the screwdrivers out to fix small issues.   It was a toss up between the 2 layouts originally. The shower tray intrusion and the middle door put me off and would you feel a bit claustrophobic in the bedroom, I’m not sure


  10. 5 hours ago, MartinJB said:

    They did not say it was a digital aerial they said “the aerial is designed as a digital television aerial”. I in no way felt they were pulling the wool over anyones eyes, they gave quite an open reply. The issue, if any, is design and fit at the manufacturer who clearly feel its “good enough”.

    Looks to me like this compromise was at the cost of FM reception which is madness, why don’t they just fit a DAB radio must be a few quid in it at the volume these manufacturers would buy at? 

    My experience of the 3 caravans I have owned all had poor FM signal from both the vision plus system and the pull up antenna, I now have DAB (fitted myself) and its perfect (crisp quality).

    I would be interested in your DAB set up if you have any photos of how you fitted it, position of aerial etc. Would such an installation invalidate the warranty. (Although I realise doing anything more or less anything invalidates a caravan warranty). 

    Thanks


  11. 54 minutes ago, smino0_1 said:

    Hi yes there is a strengthening bar going accross the back of van. Looks to me as tho the axle jacks are closer together too. ??

    Yes our is same as op above too.

    Can you pm me your email and i will send them over as on fone and too big jpg for here.

    just had another thought. can you measure between the chassis at the back and then in middle of van. as said we have a cross bar. but does this stop the chassis spreading?would it make the floor bow? i dont know. just worth a thought.

     

    Thank You for your replies. Thinking about, it without a cross brace the rear chassis extensions bolted on could be pulled inwards this would cause the floor to sag. I notice from the BPW Chassis diagram that there are no extensions This would give a more rigid structure together with the cross brace than the Alko extensions alone.

    I will take some measurements in the morning to gather more clues.

    Once again, Thanks

    I have tried to PM you but it says:

    smino0_1 cannot receive messages

     


  12. 1 hour ago, smino0_1 said:

    Personally I would not speak to teleco. Mine had a rubber split and they blamed me for washing the van with harsh chemicals to try and get out of it. but they never after i spoke to Elddis and told them I've never washed the van with anything but water. As we had it paint protected when new. so how can they come to that conclusion. being done next week by dealer warranty fix. as they wanted £120 for a new rubber to the dealer alone. Dealer said if it was cheap £10/15  they would suffer it but not at £120.

    We have the 16 and the floor is approx 1. 5in thick 2x ply and then a sponge sandwich with the pipes inbetween. .so if it dipped on top it would show under neath if bowed. But we are on the now and that doesn' have supports by there. We did have a problem with the sliding door when new. i think it was mm to tall and was stiff. but after it was done it been fine since. .if need I will take a goto of mine so you can see any difference

    Yes, the caravan engineer has confirmed that the bowing is showing externally using a straight edge. A photo of your bpw chassis at the rear would great. Here is oursDSC_0727.thumb.jpg.fe3cfaf69834cf5aee979176c99770f7.jpg


  13. 7 minutes ago, Durbanite said:

    No such thing as a digital aerial so they are trying to pull the wool over your eyes and not very successfully.   Not sure but I think when we tested our radio there was no issue.   Take it up with the dealer as the caravan is covered for such repairs.

    Thanks, I will take it up with the dealer. I just wanted to ask Teleco if their aerial was suitable for FM and if not then why have Erwin Hymer connected it to the radio. A less expensive option probably. Along with the decision to swap to an Alko chassis from a BPW. Cost! If some of the European manufacturers could make a van with the attractive exterior and interior style of the Buccaneer with a high UK market orientated specification with a their build quality. I would buy one and so would more people, even at a slightly higher price.


  14. 34 minutes ago, SamD said:

    Not your main issue, I know but I had the Teleco aerial and it was better than anything before or since for both TV and FM.   Worth checking the connections?

    Hi thanks for the info. I will test all the connections. We had a foldaway/extendable caravan aerial on our Lunar which was that good everywhere I often didn't even extend it it was that good. But the Teleco has got bad hiss on Radio 2 everywhere. I was wandering about getting the aerial changed in the future to a Status 500 series. It is interesting to note that you are having no problems. This is an email I sent to Teleco UK

     

    Hello
    I have been passed onto you by Teleco support
    I have purchased a 2018 Buccaneer Cruiser manufactured by Elddis Hymer UK. It has been fitted with a Teleco X2. The TV picture is excellent and is OK. The caravan is also fitted with a Pioneer FM Car stereo, (Not DAB). The antenna lead from this radio is connected to a Teleco 3 way splitter which is connected to a TV output on the Teleco Amplifier.  
    The FM signal is very poor.
    My question is: Is the Teleplus X2 suitable for FM transmission? I can send photos of the connections if required

    Kind regards

     

    This is there reply

    Many thanks for your enquiry relating to Teleco television aerials.

    It is good to receive your feedback and that the television aerial you have is performing well in its primary role as a television aerial.  As the aerial is designed as a digital television aerial it will also receive DAB digital radio which can be listened to through your television.  It will also receive to some extent FM radio, however please appreciate this is a compromise on a product of this type as its primary function is for TV reception and it is not a dedicated FM radio antenna.  The reception of FM radio will differ in locations around the UK depending on the radio stations available and the signal strength received.

    Ideally for FM reception an antenna would always need to be in vertical polarisation, and around 1m long in total to focus its reception on the FM waveband.  From what you have told us it appears the product you have is no way faulty and is performing to its specification as agreed with Erwin Hymer UK Ltd.

    Many thanks
    Scan-Terieur


  15. 41 minutes ago, Durbanite said:

    We have spent approximately 10 nights in  it since collection, but have only towed it from Brean to Worcester a distance of about 90 motorway miles.

    The first time we took it out was for 5 nights at Skegness Sands Club Site and that was only 80miles from Nottingham roads. To be honest I was only looking for things working or not that week and damp. This problem may or may not have been there but not as bad. The 2 weeks to Brighton we did a total of 400 miles and stopped on 4 sites mostly on motorways but some A roads near the sites so it had a good work out but then again it is a "touring caravan'.  You might like to try a good work out for your van before 6 months runs out (good excuse for a mini tour) just in case this is not an isolated case.  

    Does anyone else know if the previous BPW chassis had a cross member at the rear on 2017 etc. vans to give more support


  16. 2 minutes ago, MartinJB said:

    Hi Rich and welcome, really sorry to see your problems, not a cheap van at over £30k !

    I know little about the van in question but I do know it has underfloor heating so I assume it has an upper floor and then the main caravan floor itself, so I  was wondering is it bowing underneath the exterior of the caravan too or is it just the upper floor somehow droped? Has the dealer yet given their feedback? Normally (ignoring underfloor heating) the likely culprit would likely be delamination? Maybe?

    We have had an independent caravan engineer out to look and he has placed a straight edge across underneath the van. He confirms that there is a at least a 5mm bow in the external floor across the van in that area. I am in the process of attempting to contact the dealer but this on previous experience is a task in itself. The dealer in question shall remain nameless for now.


  17. Thank you for replying. Out of interest, how many times have you took the van out since delivery? We took it out for a week in December to the East coast and it was fine. We have just returned from of a trip to London, Brighton and Cambridge CC sites. This is when we discovered it. Luckily we are still within the 30 day to 6 month rejection period. But will still have to give the dealer one chance to repair which I believe will probably involve additional floor strengthening under the van and a new partition wall. My hopes are not high for a "better than new' repair.


  18. We picked up our 2018 Buccaneer Cruiser at the end of November 2017 (Lucky us, or not!). After taking it out for a second time we discovered that the floor under the washroom wall has dropped. I realise there are probably not too many 2018 models out there but has anyone else experienced this? It could be only the Cruiser this shows up on because it has the partition wall at the rear. Could it be a result of the switch to Alko chassis as there isn't any cross support beneath the van at the rear centre.  

    We are a bit disappointed really as the rest of the van initially looks good apart from the bowed entrance door which gets worse depending on the weather and the poor FM radio reception through the Teleco aerial. Teleco say FM reception is a secondary feature of the aerial and the wiring is to Erwin Hymers specification.

    After a damp related internal strip down warranty claim on our previous Lunar caravan I feel like binning the whole caravan idea and getting the tent out again.

    Here we go again

     

    IMG_3247.thumb.jpg.10c5d8ca6ab70fa58bee8f84155ef3ce.jpgIMG_3248.thumb.jpg.b9321bd6e761111490a35ce3665f9d6f.jpg

     

     

    https://photos. app. goo. gl/j9hjHN4sHeFDMLqL2

     

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