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About burian

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    Over 10 posts

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  • Gender
  • Location
  • Interests
    Caravanning, Ex Military vehicles, photograhy
  • Towcar
    Toyota Surf
  • Caravan
    Swift Sprite Alpine 4 SR

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  1. well the second air test went missing in Memphis, the carrier is still looking, well maybe not, it was part of a batch. So another test was taken and the reading has gone up 31% to 170ug per metre cubed. Bailey have still not responded, nor have they reported anything. The dealer , don't have the equipment to test a van, I have a lab in the back garden. They did test the van in Sept last year and everything was fine, since then they lost the test gear. They have asked Bailey what to do who have not replied. Apparently Bailey are restarting production late Sept. Dealer has not reported this matter. Our HP provider, well they are about 56 days into a 56 day investigation, they have not communicated with us since starting said investigation. I have been in touch 4 times with info. Things aren't looking good for them sorting a solution. Public Health England, very helpful, say don't use it try to vent it. Can't help, try Trading Standards. Trading Standards, custodians of the Consumer Rights acts, I have sent 8 communication's, the TS looking after the dealer has not responded. Bristol who look after Bailey has now been in touch. You have to remember that TS are actually run by local councils, who have no money! First thing you are told is "We can't actually help you there is nothing we can do." They will go and Talk to the companies but basically you have to be willing to fight. There is a glimmer that organisations are understanding that vans are not built as one off's and the materials used are in a supply chain so its unlikely that mine is the only van. I will let you know what happens.
  2. I am like many others hoping that the filter does not fail. Beside the Bailey we have a converted Military vehicle with an outside gas bottle with the old style regulator. In 50 years I have only ever had one regulator fail. Have to say I have often thought about replacing the fancy new types with reliable old tech. I suppose there are rules against it as someone has to make the extra money.
  3. Sorry, something else, about the smell, its not vinegar and it hasnt been for 15 months. Apart from formaldehyde there are 24 significant Volatile Organic Compounds out of about 330, there are others but they are so small so not on the report. In the same way you can add vinegar to wine and get a perfume smell (I think thats right esters) the chemical smell we have could be a product of multiple chemicals. Therefore just because it does not smell of pickle/vinegar it does not mean its not there.
  4. Results of second test not received yet but Public Health England have advised "Do not use van." Baileys intent is that they may look at it in October.
  5. The volume is metre cubed. Just had another test done. Can't see why everyone seems obsessed with working limits, I appreciate the workers at Bailey need to be but we live in the van and the habitation level is what we look at. At work you at not always in the van and windows and doors are open. Of the 11 clubs and official bodies I have contacted only 2 have responded, not good odds for sorting this if the officials don't want to Talk about it. From the replies here I assume everyone is positive they don't have it, well I hope not but how will you know?
  6. Well hello gentlemen. Do I want to dump the van, no, already advised the people investigating I just want it fixing. Micro to milli, for formaldehyde you cannot simply move the decimal point as in straight maths. There is a formula which includes the atomic weight for it to work. There is no point trying to mix habitation with work. We use a caravan as a house on wheels and the WHO figures tops out at 100 micro and 1/2 hr exposure. I have contacted 10 bodies of which most (8) no response so far, hp provider on the case. HSE say the problem is Trading Standards. I will try Public Health. Apparently there is a low Formaldehyde resin (that's what holds the wood together in I will call it contiboard) This resin is the source of the Formaldehyde but it cost's, hits profit. The other question was did they go to China, cost again. The test was not conducted using a hand held meter with a module. Air was passed through a tube, that was sent for testing and took 6 days for results. The firm I used was advised to me by chemical manufacturers after asking Trading Standards. I assume if the industry uses the firm the results will be accurate.
  7. Thanks everyone for the input, I will attempt to answer queries. Smell, this was the last issue all others being cleared, I have written and spoke to dealer and Bailey, I thought the smell was the sealant around the gas box, its similar but with a sharper chemical edge. I thought the sealant was faulty, out of date or some other problem. Rip it out replace, smell for two days while it cures. Job done. Dealer said they could detect nothing, If you think its a hot sept day door open, windows being worked on vents open all day fridge out, last problem walk in sniff "nothing" the van is vented. The hope for the air test was to determine the source of the smell but it came back with Formaldehyde, not what I wanted. In terms of symptoms they apparently exacerbate your existing symptoms plus irritation to eyes nose throat, the cancer is nasopharyngeal cancer, presumably throat area. Have advise medical centre. You ask why no recall, I cannot get them to Talk so I have authorised my HP supplier to investigate, Trading Standards are part of local govt, no money, bogged down with Covid so busy. Remember Bailey are trying to sell the backlog of vans after lockdown, they don't need a recall. My experience of companies is they will try and wear you down, exasperate you so you go away. Readings, our van is 130 micro grammes the WHO max is 100, there are a great deal of reports and info. D.govt has one which is not bad. I cannot say the smell is formaldehyde, apparently the human nose can detect it at a concentration of 0.2 micro grammes! Sorry if this does not answer all your queries, no doubt this is not finished yet.
  8. Hi we have a Phoenix 644, i mentioned earlier that we had issues, shame Bailey can't assemble a decent van, the design is not bad. Aside from the usual long long list of faults that take too long to fix we have had a smell. Suffice to say neither the dealer nor Bailey really took it seriously. Long story short we had an air quality check done and the van has serious levels of formaldehyde, its 30% above the minimum for the WHO, now the maximum exposure for the WHO level is less that 30 minutes so overnight is out. Its unlikely that ours is the only van made in Nov/Dec 2018, yes that' s when it was made so there should be no nasties. It was probably one of a batch made with a batch of material so there could be many more out there causing problems. As formaldehyde affect the respiratory system it can make you more susceptable to covid 19. The only way of finding out is to test. bailey should be able to advise as they know about my van but don't want to Talk. If you think its bad for us, think about the guys who built it and the others breathing it in for days. I can't tell you you have it, it comes mainly from the resin used to make the compressed board for the furniture, bed, cupboard, sink etc. That is bought in in bulk. I have notified all the agencies I think should know, all I can do.
  9. Hi thought I should complete the story. The caravan went in for warranty work, the fridge burner was adjusted, aparrently it was incorrect. The van when we were using it on gas had two solar panels during, really hot days and a generator at night so the voltage "should have been ok." The charging and running of the fridge under way appears to be ok, the coating on the fuses was not due to corrosion, they were dunked into some solution. Now neither the supplier nor Bailey claim to know anything about it, so it "could" have been a disgruntled employee, who knows. We did have two other problems both with Truma kit. The controller unit has a data input knob, turn to adjust and press in to select. Ours used to jam in the in position disabling the data entry function, ie turn the knob and nothing changed. Leisure Sales advised that the Truma Engineer had applied a mod to the unit but after discussion with Truma it turns out that there is no repair or mod for this fault and the unit should be replaced under warranty. The boiler unit also gave us problems, operated fine on mains but on gas it heated quickly and seemed ok but one morning I heard unusual noises. So I lifted the seat and we had an onboard sauna, sound of escaping steam but no visual of escape. I decided I did not want my face too close to pressurised steam. Leisure Sales did not know what the problem was, called in Truma, their engineer quickly decided he wanted to take the unit to the factory for investigation, we agreed. Two days later Truma offered us a brand new replacement as they could not find the fault with the original, so that was done. Oh yes Leisure sales said the smell in our van was conveniently due to the boiler, but still remains although getting less apparent. Apart from having to go back for the control unit it looks like the van is ready to roll.
  10. Hi thanks for your reply. I tried the light test and as soon as I plugged the cable into my car the outside light went off. I shall test the power fully now we are back from a steam fair. With ref to the fuse, I have enclosed a photo, as you can see the coating actually goes round the fuse arm. It looks like the fuse has been dipped into something coating the whole surface, all four were the same. The problems we had with the fridge where a little odd. We lit it as usual, when testing at home we never ran it for long, just checking it lit ok. When away we found that the fridge went out in 5-10 minutes. It took a while but I think we located the problem in the top vent. When you look at it there is a rectangular section at top right, we found this was pushed in at the top. whenever the door was moved or a slight breeze and the fridge went out. Thought we had it sorted but the fridge continued to go out with draughts, the outside door covers the vents when open. We managed to run during the day but the fridge went out at night, so I turned off the water pump at night and the fridge ran through the night. the longest we could get it to run was 3 days. Ian
  11. Hi we have a Phoenix 644, 2019 model which is not too bad but does have some issues. Pity the support is lacking. My question is when towing the switch positions, I assume the 12v switch should be off position and the Fridge set to 12v, the handbook does not state. I have tried this but neither fridge nor charging seem to work, I have not done any serious testing as we have been away and it is new. I did look at the 4 fuses on the lines coming into the caravan from the plug presuming them to be for the fridge and charging. What surprised me was what I found on all 4 of them, a grey coating on both sides to exactly the same height. I removed it with a fibre glass brush but still no functionality, of course the grey substance could be in the fuseholder. Towing vehicle is a surf and worked with previous two vans. The caravan does seem to detect a voltage as with the 12v switch on the voltage display is disabled, presumably the current is reduced by the grey compound. Other issues are, smell, believed to be coming from sealant in gas chamber. Swealing brakes. Missing screws in all blind housings and the screws fitted all loose some falling out, suggesting too high a torque setting on screwdriver. Problems keeping fridge on on gas.
  12. Swift does not have standards, we have an Alpine 4 2018 model with lots of obvious niggles and poor quality, (we are in the last stages of rejecting but for bigger problems.) We looked at the 2019 version and saw all the same poor finish as the 2018 model, so much for the Quality,.
  13. An interesting point raised by my solicitor when we were discussing a faulty Swift. He said not a lot of people know this but you should never take your van away from a dealers when it requires repair under warranty. He said that the time its with the dealers should be added to the warranty as the van is not servicable. Not sure what happens if they refuse to hold it but it could be interesting. He specialises in Consumer Rights. I noticed in another topic that folk were having difficulty getting warranty work done and Swift were saying, go see the dealer in the area. If the dealer wont do it the warranty reverts back to Swift. No matter if they contract dealers to do it the ultimate responsibility is always Swifts, cant get out of it, so they have to sort it out, cannot abdicate responsibility. Presumably you could demand the warranty is extended to cover all the time they fail to meet their legal obligations.
  14. Hi everyone, thanks for your responses. I appreciate that the caravan and the fridge are not "Supposed to" do the things that mine has but faulty equipment often does not work as it should. I have worked more than 30 yrs in electronics and have seen many an unsheduled event cause problems. Swift were good enough to say the van was faulty when it left the factory as was the fridge but my trader still says the van has "never" had a fault and everything that has happened is because I dont know how to use it. Even now after 9 months, this was to Trading Standards. The faulty software is 200C170 and the replacement is 230C170 which became available Mar 18. This software and fridge combo was certainly in production in Sept 17, and still on sale July/ Aug 18, have the video. The DVSA investigation is ongoing after 6 wk, they expected to report in 4. Incidentally if anyone has received an invoice two weeks after buying a van, just check the figures, I did, made for interesting reading. Now I have a favour to ask, I know it exists and it has been mentioned, the regulation ref hooking up to a car and the fridge not going to gas. Does anyone know the name or number of the regulation? Many thanks
  15. Hi, thanks for the replies, have to appologise, when I said the caravan fridge switched from Mains to gas I did not make it clear I meant it was when we were on a site. At the time there was no gas, we had not long run out and I had not changed the bottle over. We had no problem with the Citizens Advice, they said the same as Which and when we met with Trading Standards they said we had done all the correct things. What I call the Command system, is everything related to it, the unit above the door, the unit installed within the power unit and all the sensors. I do not know the ins and outs of all the system. I know there are two sets of software one in the above door unit the second in the chrome extension to the PSU, if you look there is a rectangular hole in the top with a 6 pin connector in it where they load the software. I agree with the aim to tow with gas switched off but if the "System" switches to gas when towing then the piezo igniter "could be activated." You don't need the gas lit. The system simply switched the water pump off when it wanted, reported no water in the water tank (we have no inboard tank.) The system interfered with the radio. I would like to say that the Command system was all that was faulty but the quality was poor and the PDI a joke. The details of many of these issues are being investigated, our info having been supplied. We need to report beyond the dealer and manufacturer or in 5 yrs we will be complaining about the same things. I photographed faults and reported them in writing straight away, hard to argue with that later. I wish caravans were like the Japanese cars Ive had, no faults on pick up.
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