Hi, many thanks for your comprehensive and helpful reply. We’ve started the process of claiming from the credit card company but, from what you say, they won’t be much help. The emails we have exchanged with Bradcot have been with the Managing Director and he is adamant that they won’t move on this. I think I’ll go and see them as they’re based less than 10 miles from where I live. If I can give him more evidence of refunds squeezed out of them by dissatisfied customers it would certainly help. So if anyone else can add to this thread it would be very much appreciated.
Hi All My elderly sister and brother in law bought an Aspire Air 2 Direct from Bradcot when they were discounting them in March of this year. They had problems with the fit to the caravan and with twisted bladders and bent legs. They sent it back to Bradcot who straightened the bladders but it was no better. It was sent back again with a request for a full refund but this was refused and we were told that Bradcot had no record of making refunds on Aspire Air 2 for this problem. That goes against postings on this forum made by Forum members on 24th June 2016 and 1st November 2017. Has anyone else who has had problems with this air awning received a refund either from Bradcot or their dealer?