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Everything posted by WelshAl

  1. So first weekend away this year and find the kitchen worktop showing tram lines - appear to be from the supporting wall below. The worktop must be paper thin. Anybody else had this problem? Photo sent to dealer for another warranty claim. Not a happy bunny that's for sure. Alan Worktop.pdf
  2. I’m pretty certain the fitting of this strip has been asked of Elddis previously and there is no infill strip fitted at build.
  3. Thought i would comment on my experience today with renewing my caravan insurance today. So we have a 2017 Buccaneer Cruiser which we insured with Towergate last February - cost last year was £327. Renewal received a couple of weeks ago - cost to renew for the same caravan, but a year older - £385, a £55 point increase for no improvement in cover. Decided to shop around (which i normally do in any case for any insurance). Lifesure came back with a quote of £277 for pretty much the same level of cover. Towergate ring me today to see if i am happy with my quote and if so, wo
  4. So i have a question for all of you who are savvy with the CRA and would appreciate your thoughts / advice. We collected our new 2017 Cruiser in February. Shortly after i noticed a number of small defects including damage to the inside of the off-side upright locker door. These were all reported to the dealer when noticed about 2 weeks after collection. It took over 3 months to get warranty claim approved. The repair to the door was to remove the damaged part and replaced. This proved to be not possible - something admitted by the Dealer later (so why they tried this repair was
  5. Ours uses a single 9v battery, based on your description - does yours use a different arrangement? Alan
  6. Our caravan is on a seasonal pitch so generally speaking, the levelling system is deployed all the time although every couple of weeks i do stow the system and then re-deploy it and always with the remote so i can see what is happening. My only complaint is that it does go through the batteries, on the 3rd battery in 10 months. Alan
  7. smino0_1, Don't particularly want to go down that route, we like the van and the problem with the door doesn't affect the van in any way but it was a new caravan and it was broken, all i want is for it to be corrected. This is our 3rd new caravan from this dealer, based on the service these last 8 months, probably our last. Alan
  8. AWL, Yes, our caravan is grey sided. When we were down the dealers, we tired the replacement door up against a Avante and it was a much better colour match though still not perfect. Alan
  9. AWL, No, it's the correct door, it's probably looks bigger because the replacement door come complete with the frame that fits into the caravan. The door itself is exactly the right size etc, just the wrong colour, i did fit it just to make sure. The photo attached shows it fitted. Alan
  10. A week or so. No, it's all bonded / gripped so not possible without breaking it. Alan
  11. Shipbroker, Last chance for the dealer, if it doesn't get resolved then it will be in writing. This isn't a subtle difference in shade, when placed up against the Cruiser it looks almost white. I returned the replacement door to the dealer today and happened to find the owner / MD who suggested it might be a batch issue until i showed him the replacement door up against a Cruiser they have in their showroom - 'Oh, that's not the right door!'. We'll see what happens now. TBH, if it had been just the wrong door, i wouldn't have minded, its the fact that it's taken 8 months so far and
  12. WispMan, I am tired of trying to get this sorted through my dealer, its been 8 months since i first reported this and i posted here as i wanted to include the photograph. Alan
  13. Hi, I am posting here as i know that Elddis monitor this forum and i am hoping that they can offer some advice / help. We bought and collected a new 2017 Cruiser in February and shortly after noticed that the inner face of the outside off-side vertical storage door was damaged. This was reported to the dealer shortly after. Following failed attempts to repair the door by replacing the damaged past on the inside of the door, it was agreed that the only way ahead was to replace the complete door. A couple of weeks ago, my dealer contacted me to tell me that, finally, the replace
  14. Another vote for Meguiars, really good on the cars, only used it once on the Cruiser thus far and cleaned it up well. Alan
  15. We have a 2017 Cruiser - new in February. The front seats are about to be returned as the foam appears to have collapsed were we generally sit the most i. e. down by the centre chest. I am also keeping an eye on the mattress as although we find it comfortable, i think 2 grooves / ruts are forming where we lay when sleeping. Only been used about 50 nights - not impressed! Alan
  16. Cheers All, I appreciate the advice and comments, all taken on board. Will be phoning my dealer in the next day or 2 to pursue this as well as the new defects with the Ozio (sp?) seating. Alan
  17. Mark, The dealer has been pretty good, they told us when the claim had been submitted and updates on a regular basis. The latest update confirm that the warranty claim was still with Elddis. Of course they could be stringing us along but my experience of our dealer had been all positive. I have to go into the dealers again - problems with the seating so probably another warranty claim coming - so will get another update then. Alan
  18. Hi, A question for anybody who's submitted a warranty claim into Elddis - how long did it take before you got it approved / refused? We picked up our new Cruiser in Feb 2017. First time we used it, I couldn't get the IC Watermaster to calibrate, one of the locks on the external door under the bed was broken and the door to the upright external storage locker on the off side was cracked on the inner face. We reported these to our dealer early March. Took a phone call from our dealer last week to say they are still awaiting a decision from Elddis 3 months since informing our dealer.
  19. Quick update on this issue, had an email from Elddis Customer Care: Dear Mr Roper, Further to your recent correspondence and your post on the caravan talk forum. We can confirm that we do supply the bulbs within all of our vehicles, we are sorry that we have advised you incorrectly in previous correspondence, please accept our sincere apologies for this over sight. However, it is not possible to dim the lights as the electrical system is not set up for this function. We are sorry for any inconvenience this may cause and we assure you of our best intentions at all times. Kindest
  20. I have bought one but in discussions with others who have tried to fit one, their results tend to indicate that they are not dimmable so I thought I'd ask Elddis for a definitive answer before going to the trouble of trying to fit it. Alan
  21. Hi, As has been commented on by others a number of times on this forum, we find the internal LED Downlighters at the front of our Cruiser very bright so i would like to fit a dimmer. Now this is only feasible if the LEDs themselves are dimmable so i sent an email to Elddis Customer Care asking if the LEDs are dimmable or not. Their response was 'Dear Mr Roper, We do not provide the bulbs with our lights internally or externally they are supplied and fitted by the retailer once the vehicle arrives. I hope this clears things up. Kindest Regards Name deleted Customer Care Depart
  22. Ok, hadn't thought of putting them there. I was looking at doing something similar but putting them under the front bunks so they light the floor space more than anything and powering them from the front 'night light' but before i do will have a look at where you're thinking putting them.
  23. I've also got one of the dimmers just haven't got round to fitting it yet. Where do you plan on fitting the LED Strips if you don't mind me asking? Alan
  24. We gave up with our drainer and replaced it with one of these http://www. argos. co. uk/product/8428086
  25. £327 in February this year for a 2017 Cruiser with Towergate
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