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catterickcaravans

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About catterickcaravans

  • Rank
    Over 100 posts

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Profile Information

  • Gender
    Female
  • Location
    North Yorkshire
  • Towcar
    My car is too small to tow
  • Caravan
    Sadly don’t have one

Recent Profile Visitors

982 profile views
  1. It certainly does count 😁. Thank you. Thank you for visiting Catterick. I hope you have many years enjoyment and use of your Isabella awning. Kind regards Vicky Thank you for mentioning us too. Kind regards Vicky
  2. Gosh ... it does not seem a year since the last one. Mum and Dad were up last week at the Motorhome event but I wasn’t able to make that one.
  3. Ha ha ha . .. no. I pop on and off a couple of times a week so I’m always around to DM if anyone wants me.
  4. Thank you for the feedback. I will be sure to pass it onto our service department. Kind regards Vicky
  5. I hope you got a new kettle for your new van too πŸ˜‰πŸ˜‚
  6. Hi Hi Janet Its lovely to see you returning to us again. Kind regards Vicky
  7. Good evening Apologies that you have not received a response to your email. I would be very grateful if you could DM me or email me directly at webcare@lwguk. com, thank you. Kind regards Vicky
  8. Good evening Apologies that I have not responded sooner. I did not receive notifications regarding the posts and/or direct messages received. I’m sorry to hear that you are not happy with the customer service you received during and following collection of your new caravan I have forwarded your feedback to our Aftersales Manager. Kind regards Vicky
  9. Thank you all for the fantastic feedback. I will definitely pass it on to all involved. To thebriars, which branch are you collecting your van from? regards Vicky
  10. Thank you. We do try to get everything right first time but I'm afraid this does not always happen. Following feedback we look at our training and make sure that all our new staff training is up-to-date As soon as we receive feedback or contact from a customer we do try to resolve any problems. As Sandy has said, contacting me here by a DM or through other forums or Facebook/Twitter is one way or contacting The Leisure World Group another. Kind regards Vicky
  11. Thank you for the update post. I'm pleased that Steve, Darren etc were able to resolve the problems and you are happy with your caravan. Kind regards Vicky
  12. Beautiful sunshine yesterday and not too bad today, just s bit breezy. Totally agree though. This show alway has a great atmosphere (even in the pouring rain).
  13. And . .. team Leisure World are ready and raring to go at The Lawns, Cottingham. Come and find us on the Coachman, Elddis, Lunar, Sprite, Swift, Venus and Xplore stands. Have a look at the SsangYong and MG range on our Leisure World Motors stand Don't forget to visit our Awnings and the Accesssory shop too!
  14. Thank you Janet. We don't always get it right but we don't stop trying and listening to our customers' feedback is one way to keep striving to do this. Kind regards Vicky Thank you 😊 for such lovely feedback and praise. Kind regards Vicky
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