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About dougie

  • Rank
    Over 500 posts

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  • Interests
    ice hockey
  • Towcar
    Ford Transit 170ps sport
  • Caravan
    Elddis 840 GTS
  1. Unicorn Valencia mk1. Side locker

    Why on earth buy a used one?
  2. what roof sealant is used

    Unless you know where the leak is coming from you are wastingyour time and money and you dont even have a leak.
  3. Cassoa fees went up to point where it was costing 4 vans worth of space for nothing extra for us. Despite numerous calls to and from cassoa we got to the point we felt we were paying for nothing more than a bit of paper. We debated whether to increase fees to cover this and the customers still get a discount off their insurance or drop cassoa. We spent a whole day phoning brokers and ins co's and found only a couple still have a discount . So we dropped cassoa, the final straw was when they asked for £500 to do a reinspection. Our security hasn't changed and the site is still busy so nothing changed.
  4. Ahhh, the "BMC" where the three esses applied. . sleep,steal,strike.
  5. Window Delamination

    remove the two side arms by undoing the two screws on each arm or if its newer there is a small hole adjacent to the handle, insert a pin and push the tang then slide the are off the window attachment. Removing window is a case of flipping it up until it fall out the rail. Easy 5 min job. if the window has blown and distorted then it may not be possible to rebond it.
  6. Yes they should have a torque wrench, in fact I sell my used ones to customers. I buy 3 new ones every year. But turning it round can you tell me why caravannners shouldn't have a torque wrench when the issues are known and at what point do you think the service centres liability ends and the onus is yours to check the safety of your outfit. If someone isn't fit or competent to check bolt then they should approach someone who is.
  7. Your question has been answered in two previous posts. I think its obvious why the op`s wheel detached but the discussion has moved on to other causes. Do you torque your wheels? or wait till something happens the point fingers?
  8. Correct. And causes alloy to expand greater than the steel bolts releasing the torque and away she goes. We have seen a good number where the drum has been cooked although not always with a wheel detachment. It only takes a few yards for caravan brakes to suffer total fade. Luckily no-one has been hurt ( to my knowledge) by a caravan wheel becoming detached but if one was to hit a bus stop full of kids then the roof would cave in. It does depress me the number of folk who take issue with recognised advice and complain bitterly when the thus ignored advice bites them.
  9. The only way to check torques is to slacken the bolt first. If I have tightened it to 200nm then showed you a torque wrench set to 130nm it would click and you would have no idea if it was right or wrong and set off quite happily. I cannot recall being asked to recheck bolts by a customer The customer has paid us to do a job and should trust us to do it competently. If something goes wrong, and none of us are perfect, then it will be sorted. Remember you live with the caravan we only see it for four hours.
  10. And I have plainly stated that within 20m I have full liability for whatever reason the wheel came off. The fact that it is the nearside wheel that always comes off and the bolts are a right hand thread combined with flopping about due to lack of spigot location I think is pretty evident of what would rectify the issue. I have also stated it is up to the owner whether to accept our advice to recheck the bolts and it is up to him to gain the competence or find someone who does. I take it you have no idea why bad towbar wiring can cause wheel detachment. but please have a guess.
  11. Please do not cherry pick at my post. I have not listed a string of excuses but facts that can and are used in court. Legally after 20m i have no liability. I certainly wouldn't be happy if one of my customers wheels fell off but we have to draw the line at which point it becomes your responsibility to ensure the safety of your outfit.
  12. I read with despair at some of the factless and simply nonsense posts in this thread. But i will try to clear up some myths. A caravan wheel must be fitted dry, ie, no grease, coppaslip etc. The amount that we see that are covered in lube and have been overtightened due to the lube effect decreasing the friction of the bolt thus strectching the bolt and hub thread. We get the "always have always will " folks who will not be told despite being shown the recommendations and wont pay to replace components. So who`s responsible if his now dry wheel comes off? The famed 20mile get out clause. WE are liable for the first 20m or the first journey whichever is the shorter. That is it. Once we lose sight of the caravan then we have no control over any further actions of the user. or anyone else. How do we know if Mr X decides to take off his wheels to clean them and next journey the wheel is away and he is back shouting at the tech. It happens. Or some ne`er-do-well fancies them and is disturbed mid thieve. You are the user therefore you are the responsible person for the roadworthyness of the outfit at all times. In the HGV game the driver gets the rap if a wheel comes off not the company. We at Gem Caravans assume the customer is incompetent therefore he is never asked to sign for wheels being torqued. That is our job and what he is paying for. He is advised,however, to recheck the wheel bolts after 20m and before every journey. Thats all i can do, offer advice. It is up to him to gain the competence required. We will never hitch up an outfit either as we are not the user and I wouldnt want someone else hooking up my caravan. So the wheel is in a field, how can you say it wasnt torqued correctly? you cant, you can only assume, all this rubbish about being fingertight etc. how do you know? In my simple world i will share my thoughts of why caravan wheels detach. Not spigot mounted, therefore flopping about between getting first bolt in and the rest, so tech/owner tightens frst one too tight so wheel is out of position and the correct torque applied is insufficient to realign. First bump jolts it free and its off to the races. This in my view is the number one cause. Caravan overloading, again very common to see a caravan with a 150kg payload fitted with a 50kg mover, 50kg awning lying inside, 40kg aircon before they`ve even considered the scants, socks and important booze. it adds up very quickly and the most common reason for the bobbies/vosa to end your trip, also the first thing an accident investigator does is weigh the body, again user responsibility. Now here`s a reason thats becoming more common. ... Bad towbar wiring. How many of you have issues with corroded or dicky tow sockets and jiggle them around to get a good contact, especially those with adaptors? How many of you can guess why that is an issue? Ill be back later to check the answers
  13. Gold Cassoa Conditions

    A site with 24hr access is not a secure site. How does a camera system know who is friend or foe at 2am? CASSOA is also a dead duck with huge fees and unrealistic and baffling security requirements hence we and many others pulled out. We have gold standard security but arent willing to give them the thick end of a grand for them to tell me this.
  14. Servicing Of New Caravan

    No they wont. This is not on the cards at all. They can only log services on the Swift system
  15. Letter From Swift......

    Lunar are a bit slow with parts but I find them ok to get warranty stuff through.