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    • BenF

      Forum upgrade   12/10/17

      Hi everyone, As you're probably aware, we've been in the process of upgrading the Caravan Talk forum software for a while. I can now confirm that the software has been upgraded and we're fully up to date. Please note that this new software is quite different in appearance and function, so may require a bit of relearning. We are in the process of refining the look, features and experience to make it a bit better and more familiar. If you spot any issues please let us know in the feedback forum. Unfortunately any posts between Monday morning and now have been lost. This is due to when the database snapshot was taken for the upgrade, this may also affect new members since then. We do apologise for this, but we have tried to keep disruption to a minimum. We are already aware and working on the following issues: PayPal payment issues for CT Supporters Forum design, lack of CT branding including colours Temporary loss of reviews databases Navigation bar needs refining We will keep this list up to date, so please check here before posting new updates, or to keep on tabs of our progress. The software was upgraded in order to provide you with a more secure, reliable, faster experience, whilst providing us with more tools to improve the features and options for the forum. Thank you for your continued support. Ben and the CT Team

dougie

Trade
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About dougie

  • Rank
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Profile Information

  • Gender
    Male
  • Location
    dunfermline
  • Interests
    ice hockey
    Beagles
    Gliding
  • Towcar
    Ford Transit 350L 155ps
  • Caravan
    Bailey Unicorn Barcelona S2
  1. Cassoa fees went up to point where it was costing 4 vans worth of space for nothing extra for us. Despite numerous calls to and from cassoa we got to the point we felt we were paying for nothing more than a bit of paper. We debated whether to increase fees to cover this and the customers still get a discount off their insurance or drop cassoa. We spent a whole day phoning brokers and ins co's and found only a couple still have a discount . So we dropped cassoa, the final straw was when they asked for £500 to do a reinspection. Our security hasn't changed and the site is still busy so nothing changed.
  2. Ahhh, the "BMC" where the three esses applied. . sleep,steal,strike.
  3. Window Delamination

    remove the two side arms by undoing the two screws on each arm or if its newer there is a small hole adjacent to the handle, insert a pin and push the tang then slide the are off the window attachment. Removing window is a case of flipping it up until it fall out the rail. Easy 5 min job. if the window has blown and distorted then it may not be possible to rebond it.
  4. Yes they should have a torque wrench, in fact I sell my used ones to customers. I buy 3 new ones every year. But turning it round can you tell me why caravannners shouldn't have a torque wrench when the issues are known and at what point do you think the service centres liability ends and the onus is yours to check the safety of your outfit. If someone isn't fit or competent to check bolt then they should approach someone who is.
  5. Your question has been answered in two previous posts. I think its obvious why the op`s wheel detached but the discussion has moved on to other causes. Do you torque your wheels? or wait till something happens the point fingers?
  6. Correct. And causes alloy to expand greater than the steel bolts releasing the torque and away she goes. We have seen a good number where the drum has been cooked although not always with a wheel detachment. It only takes a few yards for caravan brakes to suffer total fade. Luckily no-one has been hurt ( to my knowledge) by a caravan wheel becoming detached but if one was to hit a bus stop full of kids then the roof would cave in. It does depress me the number of folk who take issue with recognised advice and complain bitterly when the thus ignored advice bites them.
  7. The only way to check torques is to slacken the bolt first. If I have tightened it to 200nm then showed you a torque wrench set to 130nm it would click and you would have no idea if it was right or wrong and set off quite happily. I cannot recall being asked to recheck bolts by a customer The customer has paid us to do a job and should trust us to do it competently. If something goes wrong, and none of us are perfect, then it will be sorted. Remember you live with the caravan we only see it for four hours.
  8. And I have plainly stated that within 20m I have full liability for whatever reason the wheel came off. The fact that it is the nearside wheel that always comes off and the bolts are a right hand thread combined with flopping about due to lack of spigot location I think is pretty evident of what would rectify the issue. I have also stated it is up to the owner whether to accept our advice to recheck the bolts and it is up to him to gain the competence or find someone who does. I take it you have no idea why bad towbar wiring can cause wheel detachment. but please have a guess.
  9. Please do not cherry pick at my post. I have not listed a string of excuses but facts that can and are used in court. Legally after 20m i have no liability. I certainly wouldn't be happy if one of my customers wheels fell off but we have to draw the line at which point it becomes your responsibility to ensure the safety of your outfit.
  10. I read with despair at some of the factless and simply nonsense posts in this thread. But i will try to clear up some myths. A caravan wheel must be fitted dry, ie, no grease, coppaslip etc. The amount that we see that are covered in lube and have been overtightened due to the lube effect decreasing the friction of the bolt thus strectching the bolt and hub thread. We get the "always have always will " folks who will not be told despite being shown the recommendations and wont pay to replace components. So who`s responsible if his now dry wheel comes off? The famed 20mile get out clause. WE are liable for the first 20m or the first journey whichever is the shorter. That is it. Once we lose sight of the caravan then we have no control over any further actions of the user. or anyone else. How do we know if Mr X decides to take off his wheels to clean them and next journey the wheel is away and he is back shouting at the tech. It happens. Or some ne`er-do-well fancies them and is disturbed mid thieve. You are the user therefore you are the responsible person for the roadworthyness of the outfit at all times. In the HGV game the driver gets the rap if a wheel comes off not the company. We at Gem Caravans assume the customer is incompetent therefore he is never asked to sign for wheels being torqued. That is our job and what he is paying for. He is advised,however, to recheck the wheel bolts after 20m and before every journey. Thats all i can do, offer advice. It is up to him to gain the competence required. We will never hitch up an outfit either as we are not the user and I wouldnt want someone else hooking up my caravan. So the wheel is in a field, how can you say it wasnt torqued correctly? you cant, you can only assume, all this rubbish about being fingertight etc. how do you know? In my simple world i will share my thoughts of why caravan wheels detach. Not spigot mounted, therefore flopping about between getting first bolt in and the rest, so tech/owner tightens frst one too tight so wheel is out of position and the correct torque applied is insufficient to realign. First bump jolts it free and its off to the races. This in my view is the number one cause. Caravan overloading, again very common to see a caravan with a 150kg payload fitted with a 50kg mover, 50kg awning lying inside, 40kg aircon before they`ve even considered the scants, socks and important booze. it adds up very quickly and the most common reason for the bobbies/vosa to end your trip, also the first thing an accident investigator does is weigh the body, again user responsibility. Now here`s a reason thats becoming more common. ... Bad towbar wiring. How many of you have issues with corroded or dicky tow sockets and jiggle them around to get a good contact, especially those with adaptors? How many of you can guess why that is an issue? Ill be back later to check the answers
  11. Gold Cassoa Conditions

    A site with 24hr access is not a secure site. How does a camera system know who is friend or foe at 2am? CASSOA is also a dead duck with huge fees and unrealistic and baffling security requirements hence we and many others pulled out. We have gold standard security but arent willing to give them the thick end of a grand for them to tell me this.
  12. Servicing Of New Caravan

    No they wont. This is not on the cards at all. They can only log services on the Swift system
  13. Letter From Swift......

    Lunar are a bit slow with parts but I find them ok to get warranty stuff through.
  14. Here is chapter and verse from a Bailey Service Centre (me). Any approved workshop can carry out the service, there is no requirement or system to log the service with Bailey. Service history is only updated should there be a waranty claim. If the caravan has been bought privately or from a non-Bailey dealer( applies to any make of caravan) then should a warranty issue arise you may have a bit of fun getting it fixed as most dealers only deal with their own customers. The original supplying dealer may not be interested as you are not their customer or they may at the other end of the country. Some dealers ignore the manufacturers warranty instead offering to sell you an aftermarket warranty at a very inflated price. There can be a couple of reasons for this. .. They cant do direct warranty work or the caravan has a fault they don't want to repair and either hope you don't notice or wait till you come back to claim in which case they get paid to fix it rather than doing it themselves before sale. In Bailey`s case they operate a Transient Warranty scheme and my advice is to seek one locally and get them to service it as you will be better placed to get warranty work done. Mobile servicing is fine but can be frustrating if after the service you have to go seeking a dealer to fix any issues.
  15. New Bailey Or Coachman?

    Well, as a fixer of all things Bailey, Coachman and Lunar and a servicer of all things caravan. I have a fairly informed opinion of various makes. But strange goings on in the Gem household this week. .. I detest Elddis caravans and the even worse efforts that are their motorhomes. The Elddis slogan should be "we do things differently." But we are in the market for a new caravan. We tour the dealers, we sit, i hum and haw and pick faults recalling what i have fixed on the latest models, Swift, Bailey, Lunar, Foreign and Coachman but defo not Elddis. Nothing out there has my name on it. The good lady and daughter talk me into visiting an Elddis dealer "I know you dont like them but just to see" They approve of the Avante 840, i`m looking for faults, more female oohs and aahs, i`m looking harder, must be faults here somewhere. The doe eyes are upon me and followed by a dimissive "up to you" I huff and puff but any bloke with a few years marital experience knows where this is going. I negotiate a sensible deal with the dealer who is also a customer, sign the dotted and have the savings relieved from my hot sticky paw. I hope i am not in the "i told you so" position, but i think i`d best just fix it through gritted teeth and say nothing. Truth be told i like it so my loathing of Elddis has abated slightly
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