This was an email I received from Bailey following suspected axle Failure on my Unicorn 2 Valencia.
Good morning Mr
Thank you for clarifying the VIN of your Unicorn II Valencia caravan as requested.
I wish to start by saying I am sorry to read of the circumstances which led you to contact us. With regard to single axle Unicorn models that have had their axles replaced as a gesture of goodwill mentioned in your initial email below, I can advise that this was in relation to a number of anecdotal reports received through third parties that expressed concerns with the wheel clearances on single axle Unicorn III Cadiz, Madrid, Valencia and Vigo models manufactured between 2014 and 2016.
We investigated this concern and in conjunction with our supplying partner, AL-KO Kober, we made a business decision to replace the axles on these aforementioned Unicorn III models on a free of charge basis and covered the cost of fitment as many of these customers had been waiting some time for a resolution to be reached.
As a responsible manufacturer, we then put in place a process in late 2017 to deal with any further reports received of there being wheel clearance concerns on single axle Unicorn III Cadiz, Madrid, Valencia and Vigo models and we communicated this to every member of our retailer and service centre networks advising to raise any reported concerns to Bailey if the single axle Unicorn III Cadiz, Madrid, Valencia or Vigo model in question is still within AL-KO’s three year warranty period and measurements taken between the top of a tyre and the underside of a wheel box are found to be less than 25mm.
If the single axle Unicorn III Cadiz, Madrid, Valencia or Vigo model in question is within AL-KO’s three year warranty period and the measurements taken between the top of a tyre and the underside of a wheel box are found to be less than 25mm Bailey then raises a purchase order with AL-KO for one of their technicians to complete an axle inspection and their subsequent inspection report then determines the next course of action.
As you may appreciate, in cases where overloading has been identified by AL-KO as being the contributory factor a replacement axle is notprovided on a free of charge basis or any warranty hours awarded to cover the cost of dropping the existing axle to fit a replacement. However, in cases where overloading has not been identified as being the contributory factor a replacement axle is provided on a free of charge basis and warranty hours awarded to cover the cost of dropping the existing axle to fit a replacement.
Unfortunately, we are not in a position to assist, in whole or in part, towards the cost of a replacement axle on this occasion for two reasons: A) your caravan is no longer covered under AL-KO’s three year warranty term, and it is not a series three Unicorn model that can be included in the process we presently have in place with AL-KO as described above.
Apologies we cannot be of any further assistance in this matter.
Customer Services Co-ordinator
0117 966 5967