Red Pennant Price Discrepancy

[robertm]

Perhaps someone could clear this up for me. My family and another party are off to France in August. In the past I've always used RP. Anyway got the quote online on CC site. car/caravan no personal cover cheap one =£130ish. Dear one - not sure but about £180.

The other party called the number on his mayday card and it put him through to Green Flag. He asked about cover abroad. They told him they didn't do it but their sister company -Red Pennant does, and gave him the number. He called them up and they gave him two prices for up to 21 days. £50 for silver cover and £80 something for gold.

What's going on here. Are the CC taking a cut? Or has he been quoted for something different. He seemed clear about the van length etc.

Not sure what to do now!

[jslocks]

Would suggest you have been quoted for medical cover and your friend hasn't.

[robertm]

No. Definitely not. The medical cover bumps it up by another £50. I've always paid £115+ by going through the CC website.

[Glen and Les]

Green Flag does do cover for Europe - they call it Recovery Plus (RP) and the prices are on their website, so not sure why your friend was told they don't do it. Think there's a big confusion going on here. As far as I'm aware Red Pennant is the Caravan Club's own scheme and no-one else sells it. What telephone number was your friend given?

[not so big john]

Has he perhaps confused RP (Red Pennant) with RP (Recovery Plus)? And then been quoted for Recovery Plus at "from £60", not for Euro Plus, which is the Euro cover one, starting at £116.

Edited April 19, 2014 by not so big john

[robertm]

Mmm. Just followed your link and found this. http://www. greenflag. com/breakdown-cover/european/prices. html

I wonder if this is what he's been quoted for, as he mentioned 'up to 21 days'

Wouldn't he have as max length issue with this cover though? His caravan is about 7. 2m and I'm sure GF's maximum is 7m?

[Glen and Les]

GF's maximum is stated as 7m, but it's body length, not shipping length! I know this as our cover (through the bank) is with GF and I had to phone to query - it's the length excluding the "A" frame is how they describe it.

 

We still take Red Pennant when we go abroad, even though we've got the bank's cover and Landrover's cover. RP gives us peace of mind in case anything happens to the caravan, which the others won't cover, unless it's attached to the car!

[robertm]

He definitely hasmayday cover for theuk. He showed me his card and it's the same as mine. It says Green Flkag and Caravan Club on it. H phoned the number on the card?

[ValA]

The prices Green Flag are quoting for Europlus, when you actually do a quote, are significantly less than their headline quote suggests for some people. I posted on here about the headline price, and then our quote was under £80 (I think). As to the confusion with Red Pennant - the initials RP could lead to some confusion with Recovery Plus BUT Green Flag's cover seem to have extended in scope since we last used them - and their website now gives quite definite information about caravan cover. It will be interesting to see what you get if you buy the Green Flag "Red Pennant".

 

If he already has MayDay cover then perhaps Green Flag are now offering a 'top up' cover for Europe at a different rate to their Recovery Plus for non-MayDay users - after all lots of Caravan Club members are asking for that on the Club Together website, at the moment.

[robertm]

Maybe you're right. By the way, I used the name RP for Red Pennant myself. He didn't quote that to me. I'm just a lazy typist!

[shipbroker]

I asked about Gf Eurocover and was declined as a CC member and told that RP which is NOT part of their service. ..only the UK breakdown element. ...was what the CC offer. ..

 

Geoff

[chapmag]

I asked about Gf Eurocover and was declined as a CC member and told that RP which is NOT part of their service. ..only the UK breakdown element. ...was what the CC offer. ..

 

Geoff

 

I bow (or maybe curtsey) before you. .. you RP expert!!!!

 

G.

 

P. S. Whereabouts are you rallying this weekend?????

[SteveE53]

Sorry if this goes a little off subject but I've asked for advice on the overseas breakdown/recovery services via the forum and have received many helpful posts. I also seem to have disturbed a hornets nest as Red Pennant supporters and detractors went "into the trenches" for their own choice and favourite.

From my point of view, I don't like Green Flag's "arrangement" with the Caravan Club and Red Pennant in particular. When I enquired if I could upgrade my Green Flag Mayday United Kingdom cover to European, I was told by the very helpful operator that Green Flag were unable to do this and could only refer me on to Red Pennant because of their "arrangement" with The Caravan Club. When I exasperatedly told the operator that I was actually looking at the offer of European cover on-line, I was then told that this made it a separate web based enquiry and that they could quote me after all. This all broke down when I gave the length of my van which is 7. 313 m and that their limit is 7 m max. I am however very interested to read Glen and Les's post regarding "body length" not "shipping length", (thanks folks) and will now contact Green Flag again and of course clarify on attached or not to the car etc.

I'm a Caravan Club member, fan and very happy with their sites and services but I think they are taking liberties in this instance and that the "arrangement" with Green Flag almost constitutes an unfair practice as it restricts my right of choice.

I've deliberately tried to avoid abreviations as I do realise that some could be confusing.

Cheers

SteveE

[Glen and Les]

Hi Steve,

 

When I specifically queried the length issue, the lady on the phone didn't know the correct answer and had to refer to a senior colleague. They then must have called up the policy wording and read it out to me, so be prepared for some lack of initial knowledge!

 

Glen.

[ValA]

As far as I can see the 'restriction' applies only to those Caravan Club members who already have MayDay cover in place for the UK. We've had a recent quote from Green Flag, for Eurocover, and there is nowhere on the quote process which asks about Caravan Club membership or what 'other' cover you've used. We are Caravan Club members, but don't have MayDay as we don't tow in this country.

[SteveE53]

Hi Steve,

 

When I specifically queried the length issue, the lady on the phone didn't know the correct answer and had to refer to a senior colleague. They then must have called up the policy wording and read it out to me, so be prepared for some lack of initial knowledge!

 

Glen.

Thanks again guys, I'll watch out.

[SteveE53]

As far as I can see the 'restriction' applies only to those Caravan Club members who already have MayDay cover in place for the UK. We've had a recent quote from Green Flag, for Eurocover, and there is nowhere on the quote process which asks about Caravan Club membership or what 'other' cover you've used. We are Caravan Club members, but don't have MayDay as we don't tow in this country.

Thanks ValA, I would have thought that as a caravan club member already paying for Mayday cover through Green Flag which is obviously inextricably linked to the Caravan Club, I could expect to receive a little better treatment than to just be told they can't help me. Ah well, not quite a rant but there you go.

[ValA]

I do understand, Steve - and as you say, it does seem unfair. It would be interesting to see what Trading Standards make of it, perhaps?

[SteveE53]

Hi Folks after checking with Green Flag, I've now taken out their Euro plus cover, after ensuring it covers what we need. Thanks again all.

Steve

[ValA]

I was sure I'd posted earlier, on here, about Green Flag Eurocover - which does quite clearly state their terms related to the caravan, and they will only recover if the caravan is attached to the car, with a standard 50mm tow-ball, and doesn't weigh more, loaded, than the car does empty! IE they will not recover a caravan if it is left on site.

 

Unfortunately I can't post a link at the moment, but this is on their website under Eurocover Policy - terms and conditions.

 

Just realised - two different threads!

Edited April 23, 2014 by ValA

[moorgate]

My own price discrepancy from Red Pennant is that their quote for Personal Cover alone is actually dearer than their quote for Personal and Motoring cover combined. I've got Motoring cover already from elsewhere, but it looks as though I'll take it again just to get a lower price for the Personal cover. All a bit odd !

[SteveE53]

Have had it from the horses mouth that the van will be recovered whether attached or not. Sorry for the divergence of threads.

SteveE

[CommanderDave]

The Recovery services are how I see them .

 

Green flag which covers a car and a caravan if attached in the UK.

 

Mayday with GF that covers a car and also a caravan in the UK. Complete caravan package

 

 

Green flag Euro cover that covers a car and a caravan if attached . EU

 

Red Pennant that covers a car and also a caravan Complete caravan package. EU

 

 

Dave

Edited April 23, 2014 by CommanderDave

[SteveE53]

Not as far as I've been informed by Green Flag Euro Dave:

Green flag Euro covers car and van whether attached it not.

[chapmag]

Not as far as I've been informed by Green Flag Euro Dave:

Green flag Euro covers car and van whether attached it not.

 

Steve,

 

Now your beginning to see why when people say a caravan will be recovered/repatriated I ask them to point out where it says so in the Ts&Cs.

 

As Val says. .. it's to late to find out that they don't when the recovery truck arrives!

 

If a company does then surely it would be good business (as well as marketing) to explicitly say so in their Ts&Cs.

 

At worst I'd expect a letter headed letter of confirmation if it is not covered in the Ts&Cs

 

It's a bit like my Car Insurance which stated they cover EU for up to 90 days per policy year but only in 30 day visits.

 

I queried it and they sent me a letter saying I could do all 90 days in one visit (on letter headed paper).

 

Ask for a letter if they can't provide one cancel within the cooling off period.

 

HTH,

 

G.

Edited April 23, 2014 by chapmag