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Bailey Orion Cracked Front Window


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#1 Philmill48

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Posted 06 September 2013 - 06:07 pm

I have a 2 yr old orion 430/4 and Ive just returned from my latest trip to notice a 4cm crack in the front window. In all my years caravaning ive never had this before.at first i thiught it must of been a stone but on closer examination there is no sign of a stone chip . I have heard that the orion windows are too thin and flex too much when towing . Anyone else had this problem

#2 Tandem Man

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Posted 06 September 2013 - 07:23 pm

I have a 2 yr old orion 430/4 and Ive just returned from my latest trip to notice a 4cm crack in the front window. In all my years caravaning ive never had this before.at first i thiught it must of been a stone but on closer examination there is no sign of a stone chip . I have heard that the orion windows are too thin and flex too much when towing . Anyone else had this problem

 

No not had this problem and not heard of it on the Orion.

 

No problem with flexing whilst towing.

 

I find the front window rather heavy for the stays but no cracking.

 

Still at 2yrs old you should get it fixed under warranty,pain though.

 

Ian


Edited by Tandem Man, 06 September 2013 - 07:24 pm.


#3 Philmill48

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Posted 06 September 2013 - 09:26 pm

Apparently bailey know about the problem and only replace window for a stronger one if customer complains

#4 Caravanarfa

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Posted 06 September 2013 - 09:38 pm

Apparently bailey know about the problem and only replace window for a stronger one if customer complains

 

Does that include before it has been cracked? In that case, shouldn't they have issued a recall?



#5 John W

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Posted 06 September 2013 - 09:41 pm

 

No not had this problem and not heard of it on the Orion.

 

No problem with flexing whilst towing.

 

I find the front window rather heavy for the stays but no cracking.

 

Still at 2yrs old you should get it fixed under warranty,pain though.

 

Ian

 

I have had the same problem with the window stays, I now use one of the kids beach spades to hold the window open rather that strain the absolutely awfully designed stays.



#6 Philmill48

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Posted 07 September 2013 - 07:00 am

I doubt they would issue a recall, just wait until a customer complains . We just dont bother opening front window as like u say the struts are a complete waste of time

#7 perksm

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Posted 07 September 2013 - 06:10 pm

My front window replaced under warranty after a few months because of marks on inside of both panels. Not rubbing marks more like cloudiness in the centre. No arguments with the dealers though. 

Try opening the front window more than just a few inches and it seems to carry the load better. Would agree the struts are inadequate for such a large window!



#8 Mr Spock

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Posted 07 September 2013 - 08:54 pm

My front window replaced under warranty after a few months because of marks on inside of both panels. Not rubbing marks more like cloudiness in the centre. No arguments with the dealers though. 

Try opening the front window more than just a few inches and it seems to carry the load better. Would agree the struts are inadequate for such a large window!

 

Now that IS interesting. We have exactly the same cloudy marks in the centre of our 450 - 5 window. It runs in a line across the middle of the screen. When goes in for service I shall ask them to sort it, under warranty of course.

 

The struts are absolutely useless, but, as you say, much better if the window is open quite wide.

I though the tip about the beach spade was a good idea.



#9 perksm

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Posted 08 September 2013 - 04:48 pm

 

Now that IS interesting. We have exactly the same cloudy marks in the centre of our 450 - 5 window. It runs in a line across the middle of the screen. When goes in for service I shall ask them to sort it, under warranty of course.

 

The struts are absolutely useless, but, as you say, much better if the window is open quite wide.

I though the tip about the beach spade was a good idea.

Don't wait for service to mention the window. I had to wait 7 weeks for mine to arrive and they fitted it whilst I waited.



#10 Mr Spock

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Posted 08 September 2013 - 05:09 pm

Good point, thanks for the tip. I'll get onto it, after hopefully one final outing in a few weekends time.



#11 Caravanarfa

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Posted 08 September 2013 - 09:53 pm

Apparently bailey know about the problem and only replace window for a stronger one if customer complains

 

Where did you get this information from? Even though mine isn't damaged I'd like it replaced before the warranty runs out if there is a known flaw.



#12 ramjun

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Posted 09 September 2013 - 02:07 pm

I have also got a crack in my Orion window, went to dealer  who contacted manufacturer who said it may have been caused by a stone chip, there is no marking on the van or splinter cracks on the window, so a stone is doubtful, dealer said to claim on insurance.

      the crack is on the left side looking at the van, halfway up, and is like a half moon in shape about 20mm long. dealer quoted about £700 to change.

      More investigation is reqd,



#13 Philmill48

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Posted 09 September 2013 - 09:29 pm

Yes my crack is on left hand side too and no sign of any stone chip. Funnily enough i was told to claim under insurance which i havnt . It must be a manufacturing problem . Not sure where i go from here . I have emailed bailey but heard nothing

#14 aavid60

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Posted 10 September 2013 - 04:23 pm

I have the Orion 400/2 purchased new June 2011. I am now waiting for the second replacement under warrantee for this problem, marks between the two panes.

Told by the Orion dealer that is caused by the air pressure while towing and that they have replaced in their words "loads of them".

I am now worried that if it happens again I might not be covered by the warrantee which covers the caravan for three years. The dealer also tells me that Baileys are aware of this problem.



#15 perksm

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Posted 10 September 2013 - 07:05 pm

I was asked about that but I have watched my window whilst at 60mph and it looks the same. Try pushing the window in the middle so hard it touches. Its almost impossible. For me it's a manufacturing fault

#16 Philmill48

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Posted 10 September 2013 - 09:36 pm

I heard they Are replacing them with a stronger window only if customer complains . Think bailey should be issuing a recall . Still never had an answer to my email

#17 Philmill48

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Posted 13 September 2013 - 02:11 am

Just heard back from bailey to tell me window is only covered for 2 years .

#18 Tigger

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Posted 13 September 2013 - 05:44 am

Sale of Goods act lasts rather longer.  But the burden of proof is on you to show that the window was inherently faulty when it was fitted.



#19 Gaz40

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Posted 13 September 2013 - 12:53 pm

Just heard back from bailey to tell me window is only covered for 2 years .

 

 

Well after that, the moral of the story is never buy a caravan with a large front window.
 
Funny the continental caravans with one piece windows seem to last, maybe its because there not so big.

Edited by Gaz40, 13 September 2013 - 12:53 pm.


#20 Tigger

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Posted 13 September 2013 - 02:48 pm

 

 

 

Well after that, the moral of the story is never buy a caravan with a large front window.
 
Funny the continental caravans with one piece windows seem to last, maybe its because there not so big.

 

I expected lots of posts on here by now regarding the big windows on the latest Unicorns leaking.  As an engineer, I thought the combination of a big window and a curve seemed ripe for leak issues.






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