Jump to content


Photo

Inaca Awning.. Catterick Caravans


  • This topic is locked This topic is locked
25 replies to this topic

#1 Hobbynut

Hobbynut

    Three Star

  • Approved Member
  • PipPipPip
  • 494 posts
  • Gender:Male
  • Location:York

Posted 12 July 2013 - 01:02 PM

Decided to buy an Inaca awning for my Sterling Eccles Sport 524..have had Inaca before and they are great quality.
Contacted Catterick Caravans and gave them my caravan make and model and they advised me that I needed a size 975.
Sadly the awning is not a very good fit as it's a bit too big, looks like it should have been a size smaller
All 524 owners beware

Edited by Hobbynut, 12 July 2013 - 01:05 PM.


#2 Lefthand Down

Lefthand Down

    Robert Jackson Award Winner

  • Moderator
  • PipPipPipPipPipPipPip
  • 14,124 posts
  • Gender:Male
  • Location:East Midlands
  • Interests:Steam Railways Photography Classical Music Fishing

Posted 12 July 2013 - 01:06 PM

Have you informed them of this? They are CT Members.

 

http://www.caravanta...terickcaravans/

 

Send a PM?



#3 catterickcaravans

catterickcaravans

    Three Star

  • Trade
  • PipPipPip
  • 418 posts
  • Gender:Not Telling
  • Location:North Yorkshire

Posted 12 July 2013 - 03:17 PM

Hi

I'm sorry to read that your awning does not fit your caravan. Have you followed this up with anyone at Catterick? I've spoken to our awning dept and accessory shop today and they are not aware of a problem.

Please could you send me more details regarding your awning etc. Could you include the year of your caravan and if possible who you spoke to at Catterick. You can either PM me on here or email me at webcare@catterickcaravans.com

Regards

Vicky

#4 Gordon

Gordon

    Gordon.

  • CT Team
  • PipPipPipPipPipPip
  • 8,493 posts
  • Gender:Male
  • Location:South

Posted 15 July 2013 - 08:20 AM

Contacted Catterick Caravans and gave them my caravan make and model and they advised me that I needed a size 975.
Sadly the awning is not a very good fit as it's a bit too big, looks like it should have been a size smaller

Hobbynut,

Have you spoken to Catterick Caravans, and has this been resolved to your satisfaction yet?

Gordon.



#5 Hobbynut

Hobbynut

    Three Star

  • Approved Member
  • PipPipPip
  • 494 posts
  • Gender:Male
  • Location:York

Posted 15 July 2013 - 08:59 AM

I sent Vicky my details and am awaiting a call from them....The awning itself is FANTASTIC it's just too big..The tags for pegging it down are about 5mm off the ground so you can't fit the rubbers which in turn prevents you from tensioning the awning, this in turn makes the roof baggy

#6 catterickcaravans

catterickcaravans

    Three Star

  • Trade
  • PipPipPip
  • 418 posts
  • Gender:Not Telling
  • Location:North Yorkshire

Posted 15 July 2013 - 02:05 PM

Hi

You're details and message have been passed on to Alan in our awning dept.

Regards

Vicky



#7 Hobbynut

Hobbynut

    Three Star

  • Approved Member
  • PipPipPip
  • 494 posts
  • Gender:Male
  • Location:York

Posted 20 July 2013 - 02:48 PM

Just an update...Catterick Caravans handling of this situation has been fantastic and I cannot recommend these people highly enough. Many thanks to them for their help.

.

They have exchanged the awning for a size smaller...haven't had time to try it on the van yet.

 

Since this episode I have been made aware of the website of Walker awnings and their method of determining the awning size for a caravan with a severely sloping aerodynamic front

 

My awning rail length is 968 which suggests an awning size of 975

Walkers method gives me a measurement of 951 which suggests an awning size of 950

 

I have attached a link to Walker's measurement method below

 

 

http://www.walker-awnings.co.uk/


Edited by Hobbynut, 20 July 2013 - 02:50 PM.


#8 onewheelonmywagon

onewheelonmywagon

    Happy Larry

  • Approved Member
  • PipPipPipPipPip
  • 2,223 posts
  • Gender:Male
  • Location:Hereford
  • Towcar:Green Oval D4
  • Caravan:Fleetwood Heritage 560-4

Posted 20 July 2013 - 03:02 PM

Great customer service I must say.

 

Interesting measurement technique from Walkers Awnings. I'm toying with the idea of getting a full awning (porch at the moment) and I've got a severely sloping front. I'll use their method and then compare with for example what Isabella or Bradcot suggest.



#9 Lefthand Down

Lefthand Down

    Robert Jackson Award Winner

  • Moderator
  • PipPipPipPipPipPipPip
  • 14,124 posts
  • Gender:Male
  • Location:East Midlands
  • Interests:Steam Railways Photography Classical Music Fishing

Posted 20 July 2013 - 03:04 PM

Not making use of the whole rail would have the effect of shortening the size required.

 

Very confusing if you buy an awning based on a full A to B measurement.

 

I wonder if Awning Manufacturers use two different systems as well.



#10 Hobbynut

Hobbynut

    Three Star

  • Approved Member
  • PipPipPip
  • 494 posts
  • Gender:Male
  • Location:York

Posted 20 July 2013 - 03:40 PM

Confusing...it certainly is..All I can say is that as stated by me above, Using the " normal " awning rail measurement produced an awning which was just too big.

Hopefully by acquiring a size smaller this will conform to the Walker method.

 

Once I have tried the smaller awning on the van I will come back on here let you know what the end result is.

 

Somebody said to me that they THINK that the smaller awning may not fit...I KNOW for a fact the bigger one does not fit so I have great faith in the smaller one.



#11 Lefthand Down

Lefthand Down

    Robert Jackson Award Winner

  • Moderator
  • PipPipPipPipPipPipPip
  • 14,124 posts
  • Gender:Male
  • Location:East Midlands
  • Interests:Steam Railways Photography Classical Music Fishing

Posted 20 July 2013 - 03:52 PM

Confusing...it certainly is..All I can say is that as stated by me above, Using the " normal " awning rail measurement produced an awning which was just too big.

Hopefully by acquiring a size smaller this will conform to the Walker method.

 

Once I have tried the smaller awning on the van I will come back on here let you know what the end result is.

 

Somebody said to me that they THINK that the smaller awning may not fit...I KNOW for a fact the bigger one does not fit so I have great faith in the smaller one.

 

Were you using the Whole Awning Rail or the part that The Walker System shows?



#12 Hobbynut

Hobbynut

    Three Star

  • Approved Member
  • PipPipPip
  • 494 posts
  • Gender:Male
  • Location:York

Posted 20 July 2013 - 05:06 PM

Given that the first awning ( 975 ) was too big I decided to go for one size smaller a 950 which seems logical.

 

It was after this that I was pointed in the direction of the Walker system. I then measured up my van using the Walker system and this also gave me the size of 950.

 

So everything points to it fitting.....theory is a wonderful thing but sometimes doesn't work in practice.

 

Just a case now of finding time to try it



#13 Hobbynut

Hobbynut

    Three Star

  • Approved Member
  • PipPipPip
  • 494 posts
  • Gender:Male
  • Location:York

Posted 28 July 2013 - 06:45 AM

Just an update on the awning situation..Having had the Siena 975 which was way too big for my van, this was changed for one size smaller, a 950, this awning is too small

 

Conclusion

 

Inaca DO NOT make an awning suitable for a Swift Challenger Sport 524 or a Sterling  Eccles Sport 524

 

Be warned !!!!!!!!!!!


Edited by Hobbynut, 28 July 2013 - 06:45 AM.


#14 harrybrook

harrybrook

    Two Star

  • Approved Member
  • PipPip
  • 92 posts
  • Gender:Male
  • Location:rochdale
  • Interests:motor racing/rugby league

Posted 28 July 2013 - 07:58 AM

Hi Hobbynut

We have a Sterling Elite Searcher with an Inaca Stela awning. The size in the book says it requires a 1065cm awning, but when we bought the awning from Discover Caravans (no longer there) they said we need the 1050 for our van, and it fits perfectly. These seem very close to the differences in your 2 awnings, are you sure its not down to uneven ground that's causing the problem?



#15 Hobbynut

Hobbynut

    Three Star

  • Approved Member
  • PipPipPip
  • 494 posts
  • Gender:Male
  • Location:York

Posted 28 July 2013 - 08:35 AM

Ground is perfectly flat.

A friend of mine who is long serving caravaner and also a joiner of some 40 year experience says he has never seen anything like it.

Totally ridiculous



#16 BrianI

BrianI

    Senior Member

  • Admin
  • PipPipPipPipPipPip
  • 5,851 posts
  • Gender:Male
  • Location:Warwickshire

Posted 28 July 2013 - 11:59 AM

I think you will find that other manufacturers go up in increments of 25cm.
Brian

#17 MonkeyMark

MonkeyMark

    King Scrooge

  • Approved Member
  • PipPipPipPipPip
  • 1,193 posts
  • Gender:Male
  • Location:Co. Durham
  • Towcar:Citroen C8 2.0HDi & Nissan Primera 2.2dci
  • Caravan:Adria Altea 542DK, aka "Addie"

Posted 28 July 2013 - 12:42 PM

would caterick caravans be willing to exchange your awning for another make/model that would better suit your van?
Maybe worth a call as you stated they were very helpful in the first instance.

I think you will find that other manufacturers go up in increments of 25cm.
Brian

If they went from a 975 to a 950 then that is a 25cm increment. or am I missing something?

#18 Hobbynut

Hobbynut

    Three Star

  • Approved Member
  • PipPipPip
  • 494 posts
  • Gender:Male
  • Location:York

Posted 28 July 2013 - 07:09 PM

Apparently Bradcot do 15 cms spacing on their awnings and their website say I need a 960.

 

Am sending letters tomorrow to the Advertising Standards Authority and my local Trading Standards Department



#19 MonkeyMark

MonkeyMark

    King Scrooge

  • Approved Member
  • PipPipPipPipPip
  • 1,193 posts
  • Gender:Male
  • Location:Co. Durham
  • Towcar:Citroen C8 2.0HDi & Nissan Primera 2.2dci
  • Caravan:Adria Altea 542DK, aka "Addie"

Posted 28 July 2013 - 07:24 PM

Am sending letters tomorrow to the Advertising Standards Authority and my local Trading Standards Department

Why?

I understand it must be aannoying but surely they will have small print saying purchaser must check compatability. I fail to see how it's an advertising issue.
As for trading standards, have caterick failed to rectify the issue? Have you given them the opportunity to do so?

#20 Gordon

Gordon

    Gordon.

  • CT Team
  • PipPipPipPipPipPip
  • 8,493 posts
  • Gender:Male
  • Location:South

Posted 28 July 2013 - 09:42 PM

Just an update on the awning situation..Having had the Siena 975 which was way too big for my van, this was changed for one size smaller, a 950, this awning is too small
 
Conclusion
 
Inaca DO NOT make an awning suitable for a Swift Challenger Sport 524 or a Sterling  Eccles Sport 524
 
Be warned !!!!!!!!!!!

Have you contacted Inaca or the supplying dealer regarding this latest problem?
Gordon




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users