Water Ingress And Damp
Posted 11 April 2012 - 04:26 PM
However, in 2009 on the van 3rd anniversary it was serviced by the dealer, his damp reading report indicated readings of 40% in 3 places and 30% in 2 places. The advice to me at that time was to keep an eye on it! but no indication as to how long I was supposed to watch it. To cut a long story short it has been back to the dealer for service and the damp pointed out, they say that the warranty is worthless because of the incidence on non approved servicing. Incidentally it has been back on 3 occasions since for damp warranty work, replace faulty bay window rubber seals and a new front pot shelf due to water ingress as a result of faulty seals.
My research has shown up a Caravan Industry standard that says damp readings of 21 to 24% are indicative of water ingress and remedial investigation is required. A reading of 25 to 30% shows moisture present and repair work required, a reading of 31% and above means structural damage is occurring, deterioration inevitable and a full strip down of the area is required. Taking these standards into account I believe that in 2009 my van should have been subject to further investigation and repair. Telling me to just keep an eye on it was a failure on my dealers responsibility to me as their customer that has led to me being in the position I now find myself. A damaged van and no help from dealer or Bailey, your views or advice welcome.
Posted 11 April 2012 - 04:46 PM
As a complete outsider, it would honestly look like there are some good, caring, conscientious dealers but they would appear to be very much in the minority.
From the story you tell I think you might have difficulty in finding a satisfactory answer to your very worrying problems. It might just be worth taking legal guidance on the matter.
Sorry but good luck
Posted 11 April 2012 - 04:56 PM
So warranty invalid
Posted 11 April 2012 - 05:06 PM
Posted 11 April 2012 - 05:57 PM
In your case the initial questions to be answered are :-
1. Was the van serviced by an approved dealer between new and the third Service. If so the readings given by the dealer is indicative of serious problems and should have been the subject of further investigation at that point. In not doing so the dealer is negligent and your claim would be against him. Not Bailey they did not do the tests or probably even know about them. To pursue the dealer with this claim you would have to prove what you were told about it only needing to keep an eye on it and prove that the subsequent damage is related to this.
2. If you used a non approved service agent prior to this dodgy 3rd service advice then you would have to prove that the damp tests carried out up to that point were conducted to the approved standard and with approved equipment, then that the dealer gave you that advice and as a consequence you acted on it
3. Add to that the work that has been carried out since and you have an extremely complex situation that on the facts given does not have a Black and White answer. You may find you have an insurance policy or something like AA membership that gives free legal advice.
Posted 13 April 2012 - 05:29 AM
It would be an interesting case to explore. I have long held the belief that correctly challenged most Caravan warranty restrictions would now be held as illegal and contrary to the Sale of Goods act.
Well said that man.
Posted 13 April 2012 - 08:25 AM
I'm sure that other people in similar situations have reached a compromise with Bailey, where Bailey have paid for the parts but the customer for the labour.
Posted 20 April 2012 - 04:37 PM
I have a Bailey Ranger 460/4 ( 2008) which has developed stress fractures, I part financed this caravan with a personel loan from Black Horse. I contacted Black Horse, who will raise the issue under a quality complaint, as they are responsible for the full amount , reading other forums uk campsite etc,and the sale of goods act covers for up to six (6) years from date of purchase.
just a thought
Posted 20 April 2012 - 05:06 PM
A worrying and stressful time for you. Do you have a copy of the third service report showing the damp readings, if so this should strengthen your case as it should show the dealer knew of the problem but gave wrong/poor advice.
Posted 17 September 2012 - 04:08 PM
Posted 17 September 2012 - 04:16 PM
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users