pdkjmr Posted September 2, 2015 Share Posted September 2, 2015 We purchased a brand new Elddis Crusader Shaml 5 weeks ago which we store at a campsite in Devon. We were spending the week last week and during the heavy rainfall on the Monday morning, rain strted coming into the van through the front side window. Within minutes we were sat with buckets catching the rain that was pouring in. We called company who sold us the van who advised they would come down on the Wednesday morning. We had to stay at the van for rest of day and Tuesday and sat up all night making sure we collected rain that came in. We decided on the Wednesday morning to open the front windows to let air in to try and dry out the curtains and upholstery. Luckily we only opened 2 of the 3 windows as the complete window unit fell and was only being held in place by the 1 window lock that we hadn't undone. The engineer arrived and was gobsmacked at what he saw. Had never seen it before and had nothing to mend it with !! Arranged to have van collected the following Tuesday and wrapped sticky cellophane around to keep window in palce and to stop anymore rain getting in. I have emailed Elddis and the salesman to advise we wish to reject the caravan as not fit for purpose but have heard nothing. The engineer wants to try and repair with more bonding. Anyone else had similair problems and have any advice? Link to comment Share on other sites More sharing options...
CommanderDave Posted September 2, 2015 Share Posted September 2, 2015 5 weeks ? i think i would reject it on the grounds of any damage that has been caused if water was pouring in . Take plenty of photos of any missing components as possible evidence at a later date and take notes of any conversations and with who . Dave 1 Jeep Commander 3. 0 V6 CRD Isuzu D- Max Utah Auto Elddis Crusader Storm 2000 Kgs, Unipart Royal Atlas Mover . Link to comment Share on other sites More sharing options...
MillieDog Posted September 2, 2015 Share Posted September 2, 2015 Sorry to hear of your problems. Take plenty of photos, hopefully your dealer/ Elddis will sort this out quickly. 1 Link to comment Share on other sites More sharing options...
pdkjmr Posted September 2, 2015 Author Share Posted September 2, 2015 The dealer has collected to try and repair but we have advised we want to reject the van as we don't know how much water damage has been done. After only 5 weeks I'm sure we are well within our rights Link to comment Share on other sites More sharing options...
MillieDog Posted September 2, 2015 Share Posted September 2, 2015 If you are a member of the Caravan Club you can get free legal advice from their helpline. You might find similar sources of free advice with your household insurance, or from things like Trade Union membership. Link to comment Share on other sites More sharing options...
hawkaye Posted September 2, 2015 Share Posted September 2, 2015 5 weeks ? i think i would reject it on the grounds of any damage that has been caused if water was pouring in . Take plenty of photos of any missing components as possible evidence at a later date and take notes of any conversations and with who . Dave That sounds like a challenge . .. hawkaye Link to comment Share on other sites More sharing options...
Durbanite Posted September 2, 2015 Share Posted September 2, 2015 That sounds like a challenge . .. Could win them photo of the year competition. Link to comment Share on other sites More sharing options...
thensum Posted September 2, 2015 Share Posted September 2, 2015 Isn't there a similar thread on the Elddis section about owners windows falling out? Something to do with them needing to be installed in a sterile environment when completing the bonding as part of the SoLiD construction. 2015 Swift Challenger 530SE & 2017 VW Tiguan R-line 4Motion 2.0TDI 150BHP Link to comment Share on other sites More sharing options...
WispMan Posted September 2, 2015 Share Posted September 2, 2015 Maybe this thread should be moved to Elddis and I'll leave a link in this Bodywork section. Graham Unless otherwise stated all posts are my personal opinion Link to comment Share on other sites More sharing options...
John_b_45 Posted September 2, 2015 Share Posted September 2, 2015 The dealer has collected to try and repair but we have advised we want to reject the van as we don't know how much water damage has been done. After only 5 weeks I'm sure we are well within our rights If you are a member of the Caravan Club you can get free legal advice from their helpline. You might find similar sources of free advice with your household insurance, or from things like Trade Union membership. Big YES to both the above. What a tragic situation. Hope it is resolved to you complete satisfaction. Santa Fe 7 Seater Premium Manual towing Swift Eccles 480 plated to 1500 kg. Link to comment Share on other sites More sharing options...
KateTP Posted September 6, 2015 Share Posted September 6, 2015 Isn't there a similar thread on the Elddis section about owners windows falling out? Something to do with them needing to be installed in a sterile environment when completing the bonding as part of the SoLiD construction. Yes this is what happened to ours and the van was only 3 months old. It was one of our front side windows too. Dealer took complete front windows off, removed the adhesive (?), applied new adhesive and re affixed windows. That was 12 months ago and it has been fine since, fingers crossed. Jeep Grand Cherokee S Limited 2014 Crusader Storm Link to comment Share on other sites More sharing options...
stattam Posted September 6, 2015 Share Posted September 6, 2015 Yes this is what happened to ours and the van was only 3 months old. It was one of our front side windows too. Dealer took complete front windows off, removed the adhesive (?), applied new adhesive and re affixed windows. That was 12 months ago and it has been fine since, fingers crossed. Yep we had that too front rail became detached! Link to comment Share on other sites More sharing options...
speedykwack Posted September 11, 2015 Share Posted September 11, 2015 I put on a post about my fridge,and got a post from Nicola at elddis within days,you have a major problem With your windows and nothing'???? Very odd ?? Hope you get it solved soon toyota rav4 t180 2010 elddis avante 540 Link to comment Share on other sites More sharing options...
LancsC Posted September 23, 2015 Share Posted September 23, 2015 Friend we were with had a new Coachman and the nearside window fell out. There are no screws holding the window bar and the bonding had not worked. Suspect the same problem with your Elddis. They were told it was a one off "never seen this before" but subsequent investigation showed it to be a fault with a known batch. Yours could be the same. Link to comment Share on other sites More sharing options...
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